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5 stelle

Renaissance Kuala Lumpur Hotel & Convention Centre
4.5/583 Recensioni

Renaissance Kuala Lumpur Hotel & Convention Centre

KLCC Kuala Lumpur|0.21km dal Platinum Suites Management office
La mia recente visita a Renaissance Kuala Lumpur è stata per un breve soggiorno dopo il nuovo anno di vacanza. Essendo membro del Platinum Bonvoy, gli ospiti che ho ricevuto erano di prima classe, soprattutto dal team di ufficio frontale, guidato da Hazura (Zura) e sostenuto da Bernice, Hami, Khalis e Khadijah. Il controllo è stato super smooth come è stato gestito molto bene da Zura. Il design della camera è per standard moderno 5 * Hotel stella, con un look fresco interno. La suite è stata spaziosa con una decente zona di soggiorno / TV. La camera standard di King Bed è anche buona, con letto da divano fornito. Il punto più importante per questo hotel, naturalmente, è la parola della città, è una grande piscina e aree di gioco per bambini! Per la famiglia con i bambini, questo è un ottimo hotel per soggiornare considerando la piscina e le aree da gioco sono una di genere. Molte scivolate acqua al piscina, anche spaziosa area di playground disponibile con attività di salita di roccia (è richiesta prenotazione prenotabile e prenotazione per salire). In sintesi, consiglierei questo hotel se stai cercando un soggiorno breve vicino alla zona KLCC. Grazie molto ai seguenti agenti del Front Office per gli ospiti durante il nostro soggiorno. A Zura, grazie mille per la gentilezza e per il grande aiuto durante il nostro soggiorno, non dimenticare Hami, Bernice, Khalis e Khadijah. Ci vediamo presto!

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Colazione

The Platinum Suites Kuala Lumpur by Luma
3.3/510 Recensioni

The Platinum Suites Kuala Lumpur by Luma

KLCC Kuala Lumpur|0.01km dal Platinum Suites Management office
Very conveniently located by walking distances (5 minutes walk) to 2 mass transit rail stations, Dang Wangi LRT and Bukit Nanas monorail stations. It is also 8-01 minute walk to local F&B places at Chow Kit and Jalan P. Ramlee, popular restaurants such Hard Rock Cafe Kuala Lumpur and Restoran Nasi Kandar Pelita for all your breakfast, lunch, dinner and supper needs. It is also nearby to other popular hotels and therefore you are always able to find a buffet meal if desired. I stayed in a deluxe suite apartment equipped with WIFI. It is well furnished as well as spacious for 2-3 persons. It has a kitchenette, a study room, a walk in wardrobe, a shower/restroom, a living and a master bedroom. Its kitchenette are well-equipped with all the kitchen and dining wares for 2 person. It is also equipped with a Borsch 330L two-door refrigerator, a Borsch microwave oven, 2 electric stoves and a kitchen sink. Beside that would be an Electrolux washing/drying machine with washing washing detergent readily available. There is a small dining table, well supplied with 2 complimentary bottles of water, replenished when you asked to make up room which can be slow and would only be done up to 6pm. The living room has a 3-person sofa seat and large TV which is in front of your master bedroom; the master bedroom doesn’t have a door but a sliding divider between the bedroom and the living room. As such your living room TV is also your bedroom TV. The walk in wardrobe has a ironing board and a electric iron, hangers and a small hanging rack. The big shower/restroom is well supplied with toothbrushes, toothpastes, toilet paper, and shower towels. It has water heater for warm showers and hand washing basin. The pity is that there is no bathtub (I had booked the deluxe suite through *********** thinking it has a bathtub looking at the review and photo; not sure if it wasn’t listed properly or it was the *********** UX/UI problem, but I only realised it didn’t had a bathtub after I paid to check.) The infinity pool at the level 51 has breathe taking views during day and night and would open only at 8am. The sky bar at level 51 is equally happening at night, and therefore good for gathering with a view. The check-in/check-out reception service do not have a proper reception counter; it is located at various points by the low parapet wall around a lobby waiting seating area while the staff are not in uniform. Not exactly welcoming, rather confusing and makes one wonder if their booking with the service apartment was authentic.
Platinum Service Suites KLCC
4/57 Recensioni

Platinum Service Suites KLCC

KLCC Kuala Lumpur|0.02km dal Platinum Suites Management office
Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room. 1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is. 2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!! 3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin. And mine was an upgraded 4 bedroom suite which Israfil didn't informed me it was? Googled and there's no 4 bedroom suites. Checked out, infront of my cousin asked him again if mine is an upgraded one, he said NO! Mine is 3 bedroom suite same as hers which is no. Mine has no glass door. We felt cheated. They twisted their words. 3. The whole apartment is a disaster! Laundry room toilet, the water spray is leaking. Room 1 has no lock! The room can't be closed properly with an open gap at the top corner. Beds and pillows looks stained and dirty! Master bedroom bathroom has no lock!! Maybe the lock is for show?? The bathtub is dirty have to keep washing it off for many times. Shower gel is empty. Total rundown! 4. Service is super slow!!! Asked for the spare key from checked in and was delayed till we went out and came back yet have to wait from 10pm to almost 12am after so many spam whatsapp to only received the key from a 'black face' staff (not the skin clr obviously, no racist game of course) 5. Forgotten about the rules that we cant place the rubbish outside the hotel room and forgotten to called the staff to pick up and throw, so no warning letter given for a first timer?. Straight 200rm penalty. Offered to pay but host can't issue an invoice due to holidays?. Maybe he meant weekends. After some arguments , debate here and there, finally he can issue a manual invoice. The whole experience with the services, staff and apartment makes the holidays bad!. Will never return here and no one should too. Hope the above management can have a proper background check of this company and why are they still operating. Not sure how are there so many bad reviews but there are still 5 stars reviews abovehead. Too many! Terrible stay, dissappointed services and not well maintai

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Platinum Suites at twin tower KLCC PAVILION By KIMIRO
4.4/5338 Recensioni
KLCC
First time being there but have no time to swimming pool. Everything still ok just don’t know where to check in during arrival cause there are 2 blocks there. First hotel assistant told me to call the number coz is not under hotel management. But the number unable to reach make me feel worry 😂 However at the end the second assistant told me to go another block for check in. Everything so far so good ☺️
Platinum Service Suites KLCC
4/57 Recensioni
KLCC
Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room. 1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is. 2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!! 3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin. And mine was an upgraded 4 bedroom suite which Israfil didn't informed me it was? Googled and there's no 4 bedroom suites. Checked out, infront of my cousin asked him again if mine is an upgraded one, he said NO! Mine is 3 bedroom suite same as hers which is no. Mine has no glass door. We felt cheated. They twisted their words. 3. The whole apartment is a disaster! Laundry room toilet, the water spray is leaking. Room 1 has no lock! The room can't be closed properly with an open gap at the top corner. Beds and pillows looks stained and dirty! Master bedroom bathroom has no lock!! Maybe the lock is for show?? The bathtub is dirty have to keep washing it off for many times. Shower gel is empty. Total rundown! 4. Service is super slow!!! Asked for the spare key from checked in and was delayed till we went out and came back yet have to wait from 10pm to almost 12am after so many spam whatsapp to only received the key from a 'black face' staff (not the skin clr obviously, no racist game of course) 5. Forgotten about the rules that we cant place the rubbish outside the hotel room and forgotten to called the staff to pick up and throw, so no warning letter given for a first timer?. Straight 200rm penalty. Offered to pay but host can't issue an invoice due to holidays?. Maybe he meant weekends. After some arguments , debate here and there, finally he can issue a manual invoice. The whole experience with the services, staff and apartment makes the holidays bad!. Will never return here and no one should too. Hope the above management can have a proper background check of this company and why are they still operating. Not sure how are there so many bad reviews but there are still 5 stars reviews abovehead. Too many! Terrible stay, dissappointed services and not well maintai
The Platinum Suites 2 KL by Whitfield
4.1/5131 Recensioni
KLCC
Overall good experience staying here for 1 night. Just still shocked for the deposit fee which is Rm500 for 1 room. We booked for 3 rooms so ya u know it. Furthermore the depo fee is more expensive than the suite price. What can i say just make sure don’t lose the access card (Rm300 penalty for 1 card) 😅
Platinum Suites Tower 2 KLCC
4.4/54 Recensioni
KLCC
È stata la seconda volta che si è soggiornato, la più vicina alla torre gemella, sono tutti i commercianti di cibo vicino, e c'è una piscina senza bordi al 51° piano, basta essere il primo ☝️ selezionare 🤣🤣
Platinum Service Suites Kuala Lumpur KLCC
3.7/512 Recensioni
KLCC
Il centro commerciale di Klcc, il centro commerciale di Pavlov e il famoso posto per il cibo locale del Camping Bar.
Yemala Suites at Platinum KLCC
4.1/53 Recensioni
KLCC
Super Pool mit einer super Aussicht, etwas weit weg von allem. Check in ist kompliziert.

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