Imperial Lexis Kuala Lumpur

Recensioni su Imperial Lexis Kuala Lumpur

Imperial Lexis Kuala Lumpur

15 Jalan Kia Peng, Kuala Lumpur, 50450, MalaysiaDettagli hotel
Imperial Lexis Kuala Lumpur
Imperial Lexis Kuala LumpurImperial Lexis Kuala LumpurImperial Lexis Kuala Lumpur
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.6/5
Ottimo
656 recensione
Recensioni verificate
Ubicazione4.6
Strutture e servizi4.6
Servizio4.5
Pulizia4.5
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Tutte le recensioni(656)
Recensioni positive(625)
Recensioni con foto/video(286)
Piscina meravigliosa(153)
Ottima colazione(107)
Con piscina a sfioro(46)
Ideale per bambini(35)
Ottima vista notturna(19)
Di lusso(13)
Piscina pulita(13)
Posizione centrale(13)
Recensioni negative(31)
Snazirahy
Camera Executive (con piscina)
Soggiorno: nov 2024
Solo
6 recensione
5.0/5
Eccezionale
Pubblicata: 14 dic 2024
Cleanliness: 5/5 Location: 5/5 Service: 5/5 Amenities: 5/5
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
Utente anonimo
Panorama Pool Suite - Twin King
Soggiorno: feb 2025
Famiglia
8 recensione
3.7/5
Pubblicata: 1 apr 2025
The cleanliness of the hotel is quite good ! The basic is good 👍 Just some humans littering makes the hotel looks normal Location is good ! Can go to Klcc, Kl tower by walk The worst thing of the hotel is their service… Honestly, the service does not looks like a 5-star hotel service. Their rough attitude and service makes us have a bad experience here…. Some bad service from Sky Bar, Room Service and Pool. Overall, it is really not look like a 5-Star Hotel… Please improve 🙏
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your feedback with us. We're happy to hear that you appreciated the cleanliness of the hotel, the convenient location, and the basic amenities we offer. It’s great that you were able to easily visit KLCC and KL Tower!However, we are truly sorry to hear that our service did not meet your expectations, especially in areas such as Sky Bar, Room Service, and the Pool. Please accept our sincerest apologies for the rough attitude you experienced, as this is not reflective of the high standards we strive to maintain. Your comments have been shared with the relevant teams for immediate attention, and we will work diligently to improve our service and ensure a better experience for our future guests.We will share your kind words to the entire team on their great hospitality and we look forward to welcoming you back to Imperial Lexis for a future stay.Best Regards,The Ambassadors of Imperial Lexis Kuala Lumpur
Alex
Suite Residenziale - Suite con 2 Camere da Letto
Soggiorno: feb 2025
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 31 mar 2025
This amazing hotel checked all the boxes!! I truly enjoyed my stay at Imperial Lexis. I have been to KL countless times and this one gave me another level of experience of the KL city view. Kudos to the service team, they are really a friendly and helpful bunch and took in all my request and even allow me for early check in. The hotel room quality exceeded my expectation and easily match many of the top international hotels. The location and view of the hotel room is unbeatable and breathtaking. The whole KLCC skyline is visible from my hotel rooms. Honestly, I am already planning for my next stay at this hotel. Great job team Lexis 👍❤️
Traduci
6/8
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
Utente ospite
Panorama Pool Suite - Twin King
Soggiorno: feb 2025
Famiglia
1 recensione
4.0/5
Molto buono
Pubblicata: 20 mar 2025
There is no instruction on how to use the in-room telephone and so we accidentally and unknowingly dialed an international number. We only realised this when we checked out and was told to pay for that call although it wasn’t even connected. The bill isn’t even expensive (MYR$6.50 only), but the hotel insisted us to pay for it even after a request of waiver. For the room, unfortunately, water from the pool leaked into the bedroom on the second day and we had to switch room. We had to pack up again after we just unpacked. The aircon control is also horrible. Low fan speed is still high. Aircon is always cold regardless of temperature. Other than the above experience, we love the room, its indoor private pool and the good location. The Sky Deck is beautiful too.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your valuable feedback and we personally take this opportunity to offer our personal apologies for your unpleasant experience during your stay. We have raised your concern and experience with the relevant managers to place corrective measures. Thank you for your feedback. Kindly reach out to us directly, and we will be happy to assist you further.Kindly allow us to do further investigation on your comments. We trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
DuppyJ
Suite Residenziale - Suite con 2 Camere da Letto
Soggiorno: feb 2025
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 17 mar 2025
Had a wonderful 3D2N stay in at Imperial Lexis KL! Location was good, just beside KLCC and Pavilion. Whole hotel looked new and nice. Rooms were new and really clean. We stayed in a wonderful 2 bedroom suite which was lovely. View from our room was also wonderful. Breakfast had a really huge spread. Rooftop pool had a wonderful view. Overall very satisfied, only small thing was that there was no hand soap in our rooms. Otherwise would love to come back for another stay in the future!
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your fantastic review! We are pleased to know you had a comfortable and enjoyable stay at Imperial Lexis Hotel. Your satisfaction is our top priority, and it’s great to hear we met your expectations. We look forward to your next visit!Warm regards
zai ha
Premium Pool Suite - Twin King
Soggiorno: gen 2025
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 18 feb 2025
Such a pleasant warm friendly welcome that truly made us feel so vip! Readily to help to make our stay very pleasant. I got the promo voucher with free upgrade to panorama pool suite & late check-out. The breakfast spread was wide & delicious. Had a memorable experience at the sky deck, gym & spa too. Great short retreat.
Traduci
6/12
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
Utente ospite
Panorama Pool Suite - Twin King
Soggiorno: feb 2025
Viaggio con amici
2 recensione
5.0/5
Eccezionale
Pubblicata: 10 mar 2025
Friends Birthday gathering … The luxurious amenities, exemplary services, InRoom SwimmingPool and prime location are what grabbed our attention to the hotel. We loved everything!; I highly recommend Imperial Lexis Hotel for its cozy rooms, friendly staff, serene atmosphere and customer service. A big thumbs up Pls keep up the good works 👍🏻🫶🏻
Traduci
Risposta dalla struttura: Dear Valued Guest,We would like to thank you immensely for taking the time to share with us such a gracious comment during your stay in Imperial Lexis Kuala Lumpur. We are glad that you have enjoyed the Imperial Lexis Kuala Lumpur experience and truly appreciate you taking the time out of your day and recognize the hospitality that you received from our associates.It is a pleasure to read that they have made such a positive impact towards your experience with us and we will definitely share your kind words with them. We thank you once again for choosing us to be part of your friend’s birthday gathering and we are looking forward to welcome all of you back for many more joyous occasions. Best Regards,The Ambassadors of Imperial Lexis Kuala Lumpur
Utente ospite
Premium Pool Suite - Twin King
Soggiorno: gen 2025
Famiglia
11 recensione
5.0/5
Eccezionale
Pubblicata: 26 feb 2025
Room is very spacious and comfortable, location is literally the best and breakfast buffet has lots of varieties to offer.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
Nur Julie
Premium Pool Suite - Twin King
Soggiorno: gen 2025
Famiglia
6 recensione
5.0/5
Eccezionale
Pubblicata: 26 feb 2025
My first time experience stay in Lexis KL hotel, Its feels awesome and great view we had. All the staff is super friendly. Its feel very welcoming with their services. My family love it. Till next time will definitely stay there again.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
彭翔进
Premium Pool Suite - Twin King
Soggiorno: feb 2025
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 26 mar 2025
Wonderful in room balcony swimming pool, and roof facility, very friendly staffs.
Traduci
Risposta dalla struttura: Dear valued guest, thank you for your compliment. We value your valuable feedback. It is our honor to serve you! We look forward to seeing you again! Thank you!
송규철
Suite Residenziale - Suite con 2 Camere da Letto
Soggiorno: gen 2025
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 19 feb 2025
Review of Imperial Lexis Kuala Lumpur: I recently stayed at Imperial Lexis Kuala Lumpur and I was absolutely thrilled! The cleaning in the room was top-notch—every day they cleaned thoroughly and paid attention to every detail. The staff were super friendly and always had a smile, ready to help and make your stay comfortable. The breakfast was amazing—there was a huge variety of dishes for every taste, from fresh fruits to hot meals. I found something new and interesting every day. The room was great: cozy, modern, and well-equipped for convenience. Everything I needed was right there. Overall, my experience at this hotel was incredibly positive. I highly recommend it to anyone planning a trip to Kuala Lumpur!
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
rockyzz
Premium Pool Suite - Twin King
Soggiorno: gen 2025
Famiglia
4 recensione
2.5/5
Pubblicata: 12 mar 2025
heard raving review about this hotel via tiktok, but when we checked into the hotel, the service was horrible. the toilet bowl seat had glue stains, and i had to call house keeping 3-4 times and they couldnt even resolve it in 1 setting. had to send several cleaners afew times to clean it. also, when i requested for ice bucket, it took more than 40mins for the ice to arrive. the private indoor pool was nice, but too many mosquitos around. everyone who tried swimming in the pool got bitten.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your valuable feedback and we personally take this opportunity to offer our personal apologies for your unpleasant experience during your stay. We have raised your concern and experience with the relevant managers to place corrective measures. Thank you for your feedback. Kindly reach out to us directly, and we will be happy to assist you further.Kindly allow us to do further investigation on your comments. We trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
Utente ospite
Premium Pool Suite - Twin King
Soggiorno: gen 2025
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 10 feb 2025
A very interesting vacation. The hotel has additional features such as a pool in every room and a skydeck to enjoy the view of KL. Always enjoyed lexis penang n kl
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
PangJoe
Camera Executive (con piscina)
Soggiorno: dic 2024
Famiglia
1 recensione
4.2/5
Molto buono
Pubblicata: 2 feb 2025
Good experience with the stay. Pool is nice but water is a little bit cold. Overall experience was nice.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your valuable feedback and we personally take this opportunity to offer our personal apologies for your unpleasant experience during your stay. We have raised your concern and experience with the relevant managers to place corrective measures. Kindly allow us to do further investigation on your comments. We trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur
Utente anonimo
Camera Executive (con piscina)
Soggiorno: dic 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 23 gen 2025
Really love the klcc view 💕💕and the pool inside the room. 💕💕 got many varities of food to choose for breakfast.😍😍
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind review of the Imperial Lexis. Thank you so much for your kind words! We're thrilled to hear that you had a great experienceWe trust that we will have another opportunity to welcome you back to Imperial Lexis Kuala Lumpur in the future.Warm Wishes,The Ambassadors of Imperial Lexis Kuala Lumpur