Recensioni su Scarletz Suites KLCC by Minshuku

Risposta dalla struttura: 您好，非常感謝您細緻又温暖的評價！😊我們很開心您喜歡這裏，能為您提供舒適愉快的入住體驗，是我們最大的動力。我們會繼續努力，期待未來還能再次為您服務，歡迎常回來玩哦！🌟【Minshuku Team】【VX：klcc8828】

Risposta dalla struttura: Dear guest,Thank you for sharing your feedback.Our standard check-in time is 3:00 PM and check-out time is 11:00 AM, which are clearly stated at the time of booking. We always recommend confirming these details before making a reservation to ensure they meet your needs.During your stay, our team maintained a respectful and professional attitude at all times. We also informed you in advance that a late check-out would incur an additional fee, as your departure was close to 1:00 PM.We understand if this policy caused any inconvenience, but we hope for your understanding that such procedures are in place to ensure smooth operations for all guests. We always strive to provide a fair and welcoming environment, and we regret that this aspect did not meet your expectations.Best regards,Minshuku Team

Risposta dalla struttura: Grazie per aver condiviso la tua esperienza con noi. Ci scusiamo sinceramente per la delusione causata dal servizio fornito alla reception. Ci impegniamo a offrire un'atmosfera accogliente e amichevole e ci dispiace sapere che questo non si è riflesso durante la tua visita. Il tuo feedback è prezioso per noi e affronteremo questo problema con il nostro team per garantire che tutti gli ospiti ricevano il servizio cortese che meritano. Siamo lieti che tu abbia trovato la sistemazione soddisfacente con belle camere e una posizione comoda vicino alle Petronas Twin Towers. Se dovessi scegliere di soggiornare di nuovo con noi, ci impegniamo a fornirti un'esperienza migliore. Non esitare a contattarci se c'è qualcos'altro che possiamo fare per te. Grazie ancora per il tuo feedback.

Risposta dalla struttura: Ciao Siti, grazie per aver condiviso la tua esperienza con noi! Siamo lieti di sapere che ti è piaciuto il tempo limitato trascorso presso la nostra struttura e che ti è piaciuta particolarmente la vista dalla tua camera. Se ti ritroverai di nuovo in zona, speriamo che tu abbia l'opportunità di rimanere più a lungo e sperimentare appieno tutto ciò che la nostra struttura ha da offrire. Il tuo feedback è davvero apprezzato e non vediamo l'ora di darti il ​​benvenuto per un soggiorno più lungo la prossima volta!

Risposta dalla struttura: Ciao Dionielyn, grazie per il meraviglioso feedback! Siamo lieti di sapere che hai trascorso un piacevole soggiorno con noi e non vediamo l'ora di darti il ​​benvenuto di nuovo in futuro. Se hai preferenze o richieste specifiche per la tua prossima visita, faccelo sapere in modo che possiamo garantire che il tuo soggiorno sia ancora più piacevole. Grazie per averci scelto per il tuo breve soggiorno a KLCC =)

Risposta dalla struttura: Thank you for your feedback! We're delighted that you enjoyed the location and found the view absolutely beautiful. Being only a 3-minute walk to the Twin Towers certainly adds to the convenience and charm of our hotel. If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to let us know. We look forward to welcoming you back again soon!

Risposta dalla struttura: Thank you so much for your wonderful feedback! We are thrilled to hear that you found our place super nice, very clean, spacious, and comfortable. It's fantastic to know that everything met your expectations perfectly. Your glowing review means a lot to us, and we're committed to maintaining these high standards to ensure every guest has an exceptional experience. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon! 🌟🌟🌟🌟🌟

Risposta dalla struttura: Thank you sooo much for your lovely words! 🫶🏼🤎 We're beyond happy to hear you enjoyed the pool, the city view, and had such a great time. It means the world to us that you appreciated everything. You're always welcome back anytime – we’d love to host you again! 💫💛【Minshuku Team】【VX：Minshukuklcc】

Risposta dalla struttura: 非常感謝您提供的反饋，我們對給您帶來的不便表示誠摯的歉意。我們非常重視客人的舒適和衞生體驗，並且會立即向相關部門反映您的問題，確保未來能夠避免類似情況的發生。希望能有機會再次為您服務，給您帶來更滿意的住宿體驗。感謝您的理解和支持！【Minshuku Team】【VX：Minshukuklcc】

Risposta dalla struttura: Thank you for sharing your feedback! We're glad to hear that overall your stay was good, and that you were satisfied with the spacious room and bathroom. We sincerely apologize for the cigarette smell you mentioned, and we will investigate and improve this to ensure a more comfortable environment for all our guests. We also appreciate your comments about the air conditioning, and we will look into it. Thank you for recognizing the kitchen amenities and the great value for the price! We hope to have the opportunity to provide you with an even better experience in the future!❤️【Minshuku Team】【VX：Minshukuklcc】

Risposta dalla struttura: Thank you so much for your kind words! We're thrilled to hear that you enjoyed the design and felt comfortable during your stay. We're glad you liked the kitchen – it's always great to know our guests can cook a late-night meal with ease. We hope to welcome you back soon! ❤️【Minshuku Team】【VX：Minshukuklcc】

Risposta dalla struttura: hank you so much for your kind words! We're thrilled to hear you had such a wonderful stay. It's great to know that you enjoyed the views, pool, and the comfort of the home. We're also so happy you felt well taken care of during your time here—it was a pleasure hosting you! We can't wait to welcome you back for another relaxing getaway. ❤️【Minshuku Team】【VX：Minshukuklcc】

Risposta dalla struttura: Thank you for your feedback. Regarding daily cleaning service, we have clearly stated on the booking platform that, as an apartment-style accommodation, we do not provide this daily service. This is in line with our effort to offer a more cost-effective option for our guests. However, we always ensure the cleanliness of the rooms and the changing of bed linens.As for the deposit, we apologize for any inconvenience caused. We did attempt to contact you and remind you to collect your deposit at the front desk. We are truly sorry for any misunderstanding regarding this matter.Thank you for your understanding.

Risposta dalla struttura: Thank you for sharing your valuable experience with us. We sincerely apologize for the inconvenience caused by the Scarletz KLCC's location and for the cleanliness not fully meeting your expectations. Regarding the location, our Scarletz is just a 10-minute walk to KLCC and is conveniently located near the Ampang Park MRT station. As for the cleanliness issue you mentioned, we are always committed to providing a clean and comfortable environment for every guest. We have already communicated your feedback to our cleaning team to ensure that every detail is carefully addressed, and we will continue to enhance our service quality. We genuinely hope to have the opportunity to provide you with a more perfect experience in the future.【名舒库团队】【vx：Minshukuklcc】