Recensioni su Noxinn Deluxe Hotel - Ultra All Inclusive

Risposta dalla struttura: Gentile ospite, innanzitutto, grazie mille per averci scelto e per aver condiviso le tue valutazioni qui! La soddisfazione dei nostri ospiti con il nostro servizio motiva noi e i nostri colleghi a fornire un buon servizio. Speriamo di rivederti nel nostro hotel e ti auguriamo giorni di salute. Cordiali saluti.

Risposta dalla struttura: Dear Guest, Thank you very much for your kind feedback and for highlighting the excellent service of our colleagues Aleyna and Eylül. We are delighted to know that their friendliness, politeness, and attentive service made your experience even more enjoyable. Your lovely words will be shared with them and will surely motivate our whole team. We look forward to welcoming you back again soon! Kind regards,

Risposta dalla struttura: Dear Guest, Thank you for taking the time to share your feedback. We value all guest input, as it helps us continuously improve. However, we must clarify that several of the points raised do not fully reflect our standards and services. Guest Capacity & Sunbeds: Our hotel is large, and during peak season it can be busy. Sunbeds around the pool and beach are limited due to safety regulations and space restrictions. Our policies are in place to ensure fair use, and staff actively monitor this. Claims of “no availability” do not reflect the measures we implement to accommodate all guests safely and comfortably. Dining & Service: We offer a wide variety of daily dining options, including themed buffets, snack bars, and à la carte selections. All meals are prepared under strict hygiene and safety standards. While taste preferences differ, reports that food is “appalling” or consistently “poor” do not reflect the overall quality consistently reported by our guests. Table service policies are designed to ensure an organized and safe dining experience. Staff & Communication: Our team receives continuous training, including language skills. While not every staff member may speak fluent English, each department has personnel who speak different languages to assist guests. Our staff consistently aims to provide professional, polite, and timely service. We are glad that some members of our team, such as the pool aerobics instructor and cocktail bar staff, were recognized for their service. Room & Facilities: Rooms are assigned based on availability and booking preferences. All rooms are maintained to the highest standards of cleanliness and comfort. Maintenance issues are addressed promptly whenever reported. Overall: We regret that your experience did not meet your expectations. However, many guests return year after year and consistently express high satisfaction with our facilities, food, and service. While peak season can be busy, the notion that our hotel cannot provide a comfortable, clean, and enjoyable experience is not accurate. Thank you again for your feedback, and we hope to welcome you back to demonstrate the high standards we uphold. Kind regards,

Risposta dalla struttura: Dear Guest, First of all, thank you for choosing our hotel and sincerely sharing your experiences with us. Your opinions are of great importance to us and we would like to state that we carefully examine each comment. We read with regret some of the issues you mentioned in your comment. Each of them has been carefully evaluated by our relevant departments.Our waiters never neglect to do so, but we are sorry for this situation that occurred due to the busy schedule. There is always a vegetable soup option in our soups. We regret your feedback about our animated shows, we have programs and entertainment that try to appeal to every audience. We sincerely thank you for taking your valuable time to share this kind and beautiful comment with us. Your feedback is extremely valuable to us in increasing our service quality and the motivation of our team members. We are very happy that you were satisfied with the service we provided. We would like you to know that we will always be very pleased to welcome you back to our facility. Best Regards,