Hotel Autograph Collection a Key West

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

With a stay at The Saint Hotel Key West, Autograph Collection, you'll be centrally located in Key West, steps from Duval Street and 7 minutes by foot from Mallory Square. This hotel is 0.5 mi (0.8 km) from Florida Keys Beaches and 0.5 mi (0.8 km) from Ernest Hemingway Home and Museum.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden.Enjoy American cuisine at Tempt, a bistro which features a bar/lounge and a pool view. You can also stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.Featured amenities include complimentary wired internet access, a computer station, and dry cleaning/laundry services.Make yourself at home in one of the 36 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. 42-inch Smart televisions with digital programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.