Recensioni su H4 Kassel

Very poor customer service, ok breakfast, very dated rooms. We arrived at 12:30pm and were met with a very curt “check in is not until 3” immediately upon walking thru the front door. Our group of 4 including 2 seniors were told we would have to wait until exactly 3pm before they would give us our room key. They had rooms available, that was abundantly obvious but chose to make us sit in the lobby for 2.5 hrs for no reason other than incredibly poor customer service. The rooms themselves are fine, very very dated and the doors have no deadbolt or other extra security lock or peephole so it felt a bit unsafe as well. Will not be staying here again and would not recommend.