Hotel in zona Saint Laurent, Karuizawa

The front desk 竹村, on June 18th 10:50, she told us there’s no pick up service after check out (there is), without offering any assistance to deliver our bags to the station. We feel that the staffs are poorly trained when it comes to the hotel facility nor their communication skills. The hotel itself is highly enjoyable especially the hot spring! Everything is brand new and the surroundings are epic! I’m sorry to have to minus one star because of 竹村’s poor reaction to customers’ requests.

The town is known for being chic as it counts celebrities, artists, actors and musicians as its residents. The hotel is in that line. The entrance itself is somewhat muted in tone. But staff are warm and friendly. They helped carry our luggage to the second floor annexe (which still has no elevator) and then back down when we checked out. The room was the most spacious (ok, we were upgraded) and it had a humifier. Toiletries were good quality. The restaurant itself is a good French one. It's too bad we could not sample it but we had a taste of it at breakfast. The pastries were so good we ended up asking for more croissant and bread. I learnt later that many of its cooks have gone on to be chefs all over Japan. There is a small gift shop of some jams and honey made on the hotel grounds. Yes, highly recommended.

チサングループのビジネスホテル料金なのでゴートゥキャンペーンで、かなりお得に泊まれました。地域券も2000円分もらえてビールやおつまみを隣接するコンビニで購入し素泊まりより安く泊まれて良かったです。雲場池の紅葉を見たかったので前のりで朝早く行くために利用しましたが朝食付プランにして正解でした。美味しかったです！また利用させてもらいます

Vivo nella suite, ma la stanza è normale, male, meglio di un hotel commerciale. E'antica, Ma voglio sapere se e'gestionato male.......................................................................................................................................................................................................... Ho portato i miei figli a fare il bagno, ma non posso rilassarmi, perché potrebbe esserci un flusso d'aria, acqua calda e raffreddamento immediato, e la voce del vento è molto dolce. Dopo aver lasciato la stanza, ho lasciato qualcosa nella stanza, ma １ Anche dopo un giorno, non ho contattato me. Quando l'ho chiesto da qui, sembrava che l'avessi trovata, voglio sapere se era pulito.Finalmente. Inoltre, uso solo la colazione, ma si dice che sia un delizioso ristorante di verdura, ma purtroppo, le specie di verdura sono poche, a differenza delle mie aspettative. Curry e uova di Benedikt non sono deliziosi. La mia famiglia ha solo un pane fresco e fritto ...... non ha un cuoco sulla pagina principale.Quindi voglio sapere perche'non lo cancello. Lo uso perche' e'un prezzo di sconto, ma penso che non lo lascerò la prossima volta.

Arrival and Welcome Upon our arrival at the hotel, the staff immediately greeted us and efficiently handled our luggage straight from the trunk. The lobby was notably spacious, featuring a modern yet warm ambiance. To our delight, we were welcomed with delicious drinks that were perfect for the snowy day. The staff were patient and thorough as they introduced us to the hotel's facilities, making us feel truly special. Dining Experience The dinner consisted of delightful Western cuisine, with every dish tasting superb. Despite not being fluent in English, our waiter was cheerful and made every effort to engage in conversation, enhancing our dining experience. A small note for future visits: the heating was a bit strong during our meal, making it slightly uncomfortable. Breakfast was a diverse buffet with numerous healthy options—so many that we couldn't try them all! Both meals were enjoyed by a window, providing us with beautiful views of the hotel surroundings. Room and Amenities Our room was a fusion of modern design and practicality, offering ample storage and bright spaces. It was impeccably clean, and the bed was extremely comfortable. We had a river view room; although the river was mostly obscured by snowy trees and had a low flow due to winter, the snowy landscape compensated beautifully. Public Onsen The hotel features a public onsen, which we unfortunately missed due to its early closing time and our own exhaustion. This was a slight disappointment as we were looking forward to experiencing it. Special Moments On our last day, when retrieving our car covered in snow, the staff offered to clear it for us. Opting to do it ourselves for the fun of the experience, the staff enthusiastically captured videos and photos, turning a simple moment into a cherished memory. We absolutely loved our stay at this hotel. The attention to detail, the proactive and friendly staff, and the overall quality of service made our visit unforgettable. I have already recommended this hotel to a friend visiting Karuizawa this summer, and we plan to return ourselves on our next trip. Rating: ★★★★★

Anche se abita lontano dalla stazione Karuizawa, ma il momento in cui entrate nell'hotel ti fa sentire come se fosse tutto il suo valore. La dimensione della stanza non è quello che si aspetta da un tipico hotel giapponese, è davvero spazioso e il momento in cui entrate nell'appartamento che forniscono umbrello davanti alla porta per il loro ospite. La stanza è davvero pulita, offre pigiama ben piegato per i visitatori, così come e fornisce tutti i kit sanitari che avete bisogno proprio all'interno della stanza! Il giorno dopo siamo stati saluti caldamente dalla ricezione (che parla davvero bene inglese) e lei ci ha aiutato a ordinare un taxi per tornare alla nostra prossima fermata. Troppo male che possiamo rimanere solo per una notte, sicuramente tornerà quando visiteremo ancora Karuizawa!

Questa volta ho soggiornato due notti per la seconda volta.Ho soggiornato una notte in casa mia, ma abbastanza grande per passare con tre membri della famiglia.E'molto comodo.Il balcone è circondato da un campo da golf e una montagna di pendenza, che ti fa sentire tranquillo.Il caldo dell'edificio dell'hotel è fantastico. Nel giorno brillante del sole, guardando la montagna di notte, mentre si affacciava nella prigione, mi sentivo molto bene.La colazione di auto-supporto ha adottato buone misure di controllo dell'infezione, quindi posso mangiare in pace.Mi piace perché è così deliziosa che la frutta può essere integrata. Il personale dell'hotel è molto gentile. Solo 々 mi ha salutato quando passano l'uno dall'altro.Posso vivere molto comodo.

Our stay at the hotel was great! Being a Marriott Bonvoy member allowed us a nice upgrade for our room. Onsite staff spoke English very well. The room was very orderly and spacious. Also, this Marriott was one of the few hotels I have been to that had the room allergy ready when I told them I was allergic to feathers on the reservation. The free beverages (beer, wine, cocktails, juice, and soda) and hot meals during the membership lounge time were nice. The public bath was very clean and relaxing. The management team went above and beyond! We asked the doorman to arrange a taxi to get to a local restaurant. Instead, he worked with the assistant manager, who told us he would personally drive us to the restaurant (even included a return trip!) The breakfast buffet was excellent and had both American and Japanese fare. I will recommend this hotel to any of my friends or family who visit the area.

La maggior parte degli ospiti giocano a golf, e pochi turisti visitano. Penso che le strutture siano buone da soli.

Stavo qui per 3 notti mentre stavo assistendo a un matrimonio vicino a Komoro. L'hotel è stato ristrutturato e convenientemente situato vicino alla stazione Sakudaira. Molte buone opzioni alimentari vicino. Il ristorante sushi dietro l'hotel è molto consigliato.