Karuizawa Asama Prince Hotel

We spent 2 nights in Prince after first 2 nights in Kusatsu onsen town. The hotel looked underwhelming on arrival and the front office service was efficient but cursory compared to the warm hospitality we had in the ryokan stay. It was low season and hotel was very quiet and had a "cold" atmosphere. I was further disappointed when we were shown our room which was on the lowest floor with a simple garden view. On requesting the check-in staff for a change of room on higher floor and a more scenic view, I was told there is an upgrade charge, which I accepted. The new room was the same size and configuration but on a higher floor with a nice view of Mt Asama. While I was happy to pay the fee, I can't help but compare their practice with all the hotels that I have stayed in all these years, where room changes were complimentary so long as the room type remains the same. Nevertheless, the hotel's facilities delighted me immensely and I enjoyed the overall experience. The highlight of the hotel stay was the fantastic view of Asama in a high ceiling dining room with full glass window. We were able to have different table seatings for both morning breakfast as the hotel occupancy was low, which gave us different perspectives of the scenery. The other highlight of the hotel is the onsen facility which is located in a separate building on higher ground, accessible via a self service automated tram. Aside from Asama view in the outdoor onsens, there is a common lounge which has equally awesome view of Asama. We enjoyed our time soaking in onsen and resting in the lounge. Was I would go back to Prince Asama and experience the scenery during a different season!

Good hotel but not reasonable price and services.

Provides shuttle services to Karuizawa Station (which is also where the factory outlet is). Super good service, all the staff members are so welcoming, nice and helpful, and they bid the guests goodbye the traditional Japanese way when we leave, such a warm touch. Very good breakfast with a super nice view. Rooms are spacious enough and very comfortable.

Breakfast could be better

Good service, excellent restaurant, good facilities. We and all our accompanies have a very good vacations in there, very nice...

房間比如家還小，這是我盯着又貴又上當的一次兩碗含税5000多，第一天的一泊二食牛肉都是生的很簡單的西餐，讓他把牛肉重新做完以後依然是生的很不好的一個體驗，再也不會去這個酒店了，很不方便温泉，還要做個小車上去

お風呂は、温泉で最高でした。 朝食は少し高めでしたので、パン屋さんに買い出しに行きました。 EVは予約必須です。 2台普通充電のみ。 満車で夜中出来なかったです。 残念です。 4時間ぐらいの縛りをつけて、夜中からでも充電したかったです。

温泉施設までのゴンドラが特別感があって楽しめました。天候が悪く浅間山が見えなくて残念でした。 お部屋はとても綺麗でした。

酒店服務與環境，非常好。亮點是餐廳和温泉，早餐品類很多，晚餐點的是套餐喝了些本地酒，味道不錯。聊天、品酒、看星空，很美。 坐纜車到山頂温泉，早上看日出，晚上看星星，温泉水質很好，很絲滑。 缺點是，房間內睡衣有異味，些許黴味，睡袍和衣帶不是一個顏色，不同面料，感覺另類。 可能是梅雨天氣，房間內浴室瓷磚縫隙有些許黴點，影響視覺效果。 總體感受，很不錯