Dvorak Spa & Wellness

Очень хороший отель!Хороший сервис в сауне и бассейне.Приветливый персонал.Разнообразный и вкусный завтрак.

시설도 좋고 뷰도 좋았어요. 스파 서비스 받았는데 시간이 짧아서 아쉽지만 아이도 저희 부부도 만족했습니다. 조식은 조금 아쉽지만 전반적으로 가격대비 만족스러웠습니다

Communication was a major issue. I had sent several emails prior to my arrival to confirm my booking and request some additional amenities, but I never received a reply. This lack of responsiveness continued throughout my stay, making it difficult to get any assistance or information when needed. Overall, while the location of this hotel is convenient, the unprofessionalism of the staff and the poor communication overshadowed what could have been a pleasant stay. Hospitality should be at the core of any hotel experience, and unfortunately, this establishment fell short in that regard. I would not recommend this hotel to anyone seeking a stress-free and welcoming environment.

we had one of the best rooms, nr. 310 with view on the promenade, a large room with separate WC and bath. Very nice receptionist, there is a parking space on the hill behind teh hotel with an extra gate to the 4th floor. You have to pay for using the parking, the hotel is situated directly on the riverpromenade Tepla

Finding a parking nearby was quite challenging. The breakfast buffet was rather disappointing, little choice only and if you come after 10 am its even worse... The hotel's location is great))

Really close to Kaiser Bad; theatre, collonade, art galerie (Umeni), etc. Fantastic breakfast in very elegant surroundings. Friendly helpful front desk staff.

Fantastic location and view, parking little difficult to get to at back of the the hotel up a very steep hill. But got there and there was parking spaces free Staff were friendly, English language skills on reception was almost non existent but we managed to get by okay Good food for breakfast and evening meal considering the low half board price. As far as hotel food goes was reasonable quality and good selection My only negative was a resident who was. Parked next to me though I had dented his car with my door opening and the hotel gave him my room number directly rather than contacting me which was disturbing not respecting my privacy and then been hassled by a German speaking person who insisted that I damaged his car. Luckily with my communication skills I could explain him it was a physical impossibility and he accepted that Otherwise great place super location much cheaper than hotel Pupp and better location

My wife and I lodged one night at this hotel, while travelling. The room was excellent and rather large. The place is quite big, so getting from the reception to our room and vice versa was a bit complicated, also because you have to use your access pass every time you take an elevator. The receptionists are not sufficiently fluent in English, or don't speak English at all. They did not suggest that I could speak German instead. The breakfast was very nice, with ample choice. The dinner procedure was a bit special... we gave our room number at the restaurant entrance desk and made our choices from the menu. There was no bill or receipt at the end and no signature asked. When I asked the restaurant personnel for the bill, they didn't understand. The drinks, in our case a bottle of wine, were provided by the bar in the room next to the restaurant. Personnel is not taking the drinks order, you have to go to the bar yourself and order it there and you can only pay by card, they do not accept cash. On checkout, next morning, I could pay for the dinner, but only by card, because the receptionist did not have cash change, she said. I would suggest, that the hotel's management thoroughly review all customer interaction processes (reception area, restaurant, bar), because these are inefficient and sometime even unpleasant! The place itself, Karlovy Vary city centre, makes great photographs, but I would rate it 'disappointing' in terms of outdoor amenities. There are countless overpriced jewlery shops, but only a few nice restaurants and bars. If you have seen Karlovy Vary once, you don't need to see it again...