Recensioni su Kampala Serena Hotel

Risposta dalla struttura: Dear Anonymous User, Greetings from the Kampala Serena Hotel. We appreciate your amazing review and 5-star ratings. It was a pleasure to have you as our guest and we are thrilled that you love our property and service. We look forward to welcoming you back in the near future. Yours Sincerely, General Manager

Risposta dalla struttura: Dear Maiwenhao,Greetings and thank you for sharing a beautiful review. We appreciate your five-star ratings and kind words about our property. We hope to host you again soon. Yours Sincerely, GENERAL MANAGER.

Risposta dalla struttura: Dear 535juliuss, Thank you for your glowing feedback and for choosing the Kampala Serena Hotel for your accommodation. We are thrilled to hear about your beautiful and rewarding experience at our exquisite hotel. Our courteous associates and comprehensive facilities strive to provide unrivalled service across Africa. We take great pride in being recognized as a world-class hotel in architecture, facilities, services, management, and associates. We appreciate your continued support and look forward to welcoming you back for another exceptional stay. Yours Sincerely, James Odenyo AG. GENERAL MANAGER

Risposta dalla struttura: Dear Josepho, Thank you so much for your wonderful feedback. We are thrilled to hear that you had a fantastic experience with us. Kindly note that from our reception team to room service, spa, and health club, we strive to provide the best for our guests. It’s great to know that our proximity to major business areas and top-notch security added to your comfort. We truly appreciate your kind words about our compound and ambience. We look forward to welcoming you back soon. Yours Sincerely, Daniel Kang'u GENERAL MANAGER

Risposta dalla struttura: Dear apoorvam518, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed the ambience of our hotel. However, we sincerely apologize for the shortcomings you experienced during your stay. We take your comments regarding the professionalism of our service very seriously and will address this with our team to ensure improvements are made. Your feedback about the follow-up on routine requests and the limited F&B options is invaluable, and we will work diligently to enhance these aspects. Regarding breakfast, we regret the inconvenience caused by the limited spread and delays in refills. We are reviewing our processes to ensure a more efficient and enjoyable dining experience for our guests. Your insights are crucial in helping us improve, and we hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER

Risposta dalla struttura: Dear Judyth K, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the disappointing experience you had during your visit. We deeply regret that the service you received from our staff at the reception and some of our outlets did not meet your expectations. This is not the level of service we strive to provide, and your feedback will help us in our efforts to enhance our guest experience. I am pleased to hear that Gloria at the Explorer, Oscar and Rosemary at the reception, provided you with good service. We will make sure to recognize their efforts. Regarding the noise disturbance from other guests, I apologize for the inconvenience this caused. We understand the importance of a peaceful environment and will take steps to better manage such situations. Your feedback is invaluable to us, and we are committed to making the necessary changes to ensure that all our guests receive the high standard of service they deserve. We appreciate you bringing these issues to our attention and hope you will give us another opportunity to provide you with a more positive experience in the future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER

Risposta dalla struttura: Dear Joe, Thank you for your kind words. It Is wonderful to hear that your stay at Kampala Serena Hotel was memorable, and that the familiar associates made you feel welcome. The delectable food and meticulously manicured grounds certainly add to the hotel’s charm. As you prepare for your upcoming visit to Ssese Island, we eagerly await the opportunity to welcome you back for another delightful experience. Yours Sincerely, Daniel Kang'u GENERAL MANAGER

Risposta dalla struttura: Dear Magatho M, Thank you for your thoughtful feedback. We genuinely appreciate your kind words about our product and service. Your observation regarding the need for a refresh is valuable to us. We remain committed to staying up to date, and your comments will guide our enhancements. However, we sincerely apologize for your experience at the hair salon and barber shop, which fell short of your expectations. To address this issue effectively, could you please provide more details. We want all our guests to have a positive experience, and we will promptly investigate and rectify any concerns. Once again, thank you for choosing us for your accommodation. We look forward to another opportunity to serve you better in the future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER

Risposta dalla struttura: Dear Flyer099, Thank you for sharing your delightful experience at the Kampala Serena Hotel. We are thrilled to hear that you and your spouse enjoyed your stay during your visit to Uganda. Our team takes immense pride in their dedication to exceptional service, and it warms our hearts to know that our associates were uniformly friendly and helpful throughout your stay. While our spa and gym facilities offer relaxation and wellness, we sincerely apologize for the unexpected inconvenience caused by the spa chair table. Rest assured; we will address this promptly to ensure a seamless experience for our valued guests. Thank you for your continued support, and we eagerly look forward to welcoming you back soon for another memorable stay. Yours Sincerely, Daniel Kang'u GENERAL MANAGER