Recensioni su Vienna International Hotel

La nostra camera era pulita e confortevole, dotata di tutti i comfort necessari per un soggiorno confortevole. La colazione a buffet era buona e varia. Suggerirei all'hotel di applicare il divieto di fumo in modo più rigoroso, poiché il piano terra era pieno di odore di fumo. Anche la lavanderia dovrebbe avere più lavatrici, dato che è sempre al completo. Nel complesso, abbiamo apprezzato il nostro breve soggiorno in hotel.

La posizione non è vicina all'ingresso del parco. Offrono un servizio navetta gratuito, ma dipende dalla fortuna e dall'umore. L'autobus parte quando è pieno e il servizio si interrompe a loro piacimento. Non preoccupatevi del servizio navetta gratuito, pagate un taxi e risparmiatevi la preoccupazione. Offrono anche la possibilità di prenotare il bus navetta da Jiuzhaigou alla stazione di Huanglong, ma la receptionist è molto inaffidabile e molto probabilmente una truffatrice. Dopo averle trasferito denaro direttamente il giorno prima per aiutarla con la prenotazione, la mattina dopo è rimasta in silenzio nonostante i ripetuti messaggi. Dopo aver inviato un messaggio direttamente all'hotel, la receptionist è improvvisamente tornata a rispondere. Tuttavia, non è riuscita a dimostrare di aver prenotato i biglietti e ha affermato che il numero di targa dell'autobus viene determinato solo un'ora prima della partenza. Ho trovato un'alternativa e le ho detto di annullare la prenotazione. Alla fine, non è riuscita a dimostrare la prenotazione dell'autobus e mi ha rimborsato. Tra l'altro, nelle vicinanze c'è un buon ristorante che serve agnello arrosto (è necessario prenotare e non aspettatevi che la receptionist vi aiuti).

The rooms are very clean. Very smart rooms. Staff are helpful and polite, making our stay here a lovely experience.

A little inaccessible. But not a problem taking a Didi to tourist spots. Has an awesome roasted lamb place within walking distance! And a convenience store just across the carpark. Beds are comfortable and room spacious. Shower is warm! Receptionists were quite cold, but the dining hall staff were helpful. Connecting to the WiFi was also a problem, maybe a problem for foreigners.

Good service, hotel is clean.

The hotel is slightly far from eateries, but getting a Didi in the area is very convenient. The room is spacious and equipped with smart features, but cleanliness could be improved. We found leftover cupcake baking paper on the floor, and tissues were stuck to the wall. The staff at check-in were unfriendly and impatient when answering questions. At the breakfast restaurant, the staffs were more focused on chatting with each other than attending to customers. However, the receptionist the next morning was attentive and addressed our needs well. On a positive note, the bed was comfortable, and we had a good night's sleep

THE GOOD: The hotel is a quite far from the park and local attractions, but is near a quaint little area with local shops and restaurants. The room and facilities appear quite new, seem generally well-maintained, and are quite spacious. This was the biggest positive for this hotel. THE BAD: The "ok" score for cleanliness is because, despite its attractive appearance, the hotel reeks of cigarette smoke. When we asked the front desk staff to confirm that this was a non-smoking hotel, she said "yes," while both of us stared at the man smoking up a storm in the middle of the hotel lobby. Unfortunately the corridors, rooms, and restaurant weren't any better, where guests are encouraged to smoke openly. This first lady at check-in was fairly friendly and professional, but the front desk staff generally seemed inhospitable and impatient towards foreigners. We specifically requested a "quiet" room, due to us traveling with a child, and us being light sleepers. We were given a room directly in front of the stairwell, and were woken all night by the metal doors repeatedly and loudly slamming from the stairwell, literally shaking our room each time. The next morning, we politely requested (again) to be moved to a quieter area AWAY from the stairwell. Although she seemed irritated, this other front desk staff member assigned us a new room. When we walked arrived at the new room we immediately realized that she had given us ANOTHER room directly in front of the stairwell. It wasn't clear whether there was some sort of translation issue here, so we took the initiative to locate another available room ourselves that was down the hall. Since we had already gone up and down the hotel several times at this point, we wanted to check the room first before needing to haul our luggage back up once more. It was slightly humorous, but still inappropriate that this staff member physically pushed us and our luggage towards the elevator, to rid us from the lobby. This impatience was strange, since we very politely and quietly requested one simple reasonable request (a room away from the stairwell). Although staff at the hotel restaurant were mostly friendly and helpful, one short-haired slim lady in black was quite impatient and rude to us. The first night, she was already irritated by our inability to speak Mandarin Chinese - we asked her just a few questions, and politely requested a few minutes so we could translate the menu using our phones. Two nights later upon our return, she much more visibly expressed annoyance over just two questions we asked using our translation app. She rolled her eyes, face-palmed, audibly huffed and puffed, stomped her feet, and gestured towards another server about how annoyed she was apparently feeling. Based on this reaction, we could tell this place doesn't receive many foreign guests - it's not clear what she expected here, for us to just immediately and randomly choose items on the menu, and hope for the best? I don't think this was a cultural thing, as no other server that waited on us throughout the trip acted this way. SUMMARY: Beautiful and spacious hotel with a nice local charm, but the smoke is an issue, and a few rude and impatient staff members. If you are mainland-Chinese, who can read/speak Mandarin and are used to the endless cigarette smoke, this hotel may be great for you. If you're a foreigner who doesn't speak Mandarin, and/or care about second-hand smoke for yourself or kids, this place isn't for you.

The hotel is pretty new. Everything is new and clean. Sheets and towels are changed daily. The included breakfast is OK, not good or bad. Hotel also provided washers and dryers but the machines seem to be busy all the time.

The hotel is conveniently located nearby jiuzhaigou, it is clean and comfortable. Surrounding area doesn’t have much view but u can view jzg instead. Simple chinese bfast with bread option too, can be crowded at peak hours

Front reception staff xiao yang was superb in helping us to retrieve an item left behind. Great service!!

Clean £ nice hotel Convenience and good location to stay to go to Jiuzaigou & huanglong

Enjoyed my stay at the hotel. Everything was great, the location, the service esp by Xiao Chou who booked my bus tickets for me, and the food at the restaurant.

The hotel is newly decorated and clean. The room is also very clean, breakfast is good. Hotel staff is very helpful, and their customer service is exceptional, especially the receptionist Xiaozhou. She is very kind and helpful, she helped us to book a bus ticket back from hotel to huanglongjiuzhai station. We are very happy with her service. We really recommend this hotel

its a new hotel i think, nice, clean room. Great location, close to Jiuzhaigou Valley. Value for money. Good bfast. Love the hotel.