Madison Hotel (Jinan Wanda Plaza Exhibition Center)

Honest Review of The Madison Hotel, Jinan – Good but Not 4-Star Standard According to Trip.com’s grading system, The Madison Hotel is listed as a Trip Plus 4-star hotel, but based on our recent stay, we believe it falls short of that rating. While we had a mostly pleasant experience, there were noticeable issues that prevent us from agreeing with the 4-star classification. The Positives - Check-in & Staff: The reception team was friendly, and one staff member could communicate a little in English, which was helpful. - Room Comfort: Our room was spacious and nicely decorated, with a very comfortable bed. The air conditioning worked well and allowed individual adjustment. - Amenities: We appreciated the complimentary bottled waters and two soft drinks restocked daily in the fridge. - Location: The hotel is conveniently located inside Wanda Mall, making shopping and dining easily accessible. The Negatives (Why It’s Not 4-Star) - Cleanliness Issues: The room wasn’t cleaned to a 4-star (or even 3-star) standard. We found nail clippings on the bedside mat, indicating poor vacuuming. - Shower Water Pressure: The water pressure in the shower was quite low, which was inconvenient. - Breakfast Limitations: While the Asian food options were good, there were very few Western choices. Additionally, the Western cutlery felt sticky and wasn’t properly cleaned. - Staff Sleeping at Reception: On our second morning, when we tried to check out early, the reception staff were asleep on the couches. We understand they may have been exhausted, but this is unprofessional for a 4-star hotel. Final Verdict The Madison Hotel is a decent option, but we’d rate it as a solid 3-star hotel, not 4-star. If you prioritize location and comfort over luxury service and cleanliness, it’s a reasonable choice. However, management should address housekeeping and staff training to meet higher standards. Would we stay again? Possibly, but with adjusted expectations. Rating: ★★★☆☆ (3/5) – Good, but not 4-star.

Staff guy was very helpful and friendly.thank you

Very nice Hotel, near the shopping mall, the room also support with high tech

Very nice amenities and squeaky clean rooms. Service is nice. Great city view.

Great hotel to stay with good Surrounding above mall and best area of Jinan city center. Shopping options available for family.

Non of the 4 people on reception had any idea how to check in a foreigner. The whole process was quite frustrating. The room itself was nice