The Westin Istanbul Nisantasi

Recensioni su The Westin Istanbul Nisantasi

The Westin Istanbul Nisantasi

Halaskargazi, Halaskargazi Cd. No: 38 D: 66A, Sisli, Istanbul, 34371, TürkiyeDettagli hotel
The Westin Istanbul Nisantasi
The Westin Istanbul NisantasiThe Westin Istanbul NisantasiThe Westin Istanbul Nisantasi
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

9.6/10
Fantastico
63 recensione
Recensioni verificate
Ubicazione9.6
Strutture e servizi9.5
Servizio9.4
Pulizia9.7
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Tutte le recensioni(63)
Recensioni positive(60)
Recensioni con foto/video(15)
Personale amichevole(24)
Soggiorno meraviglioso!(21)
Posizione ideale(18)
Camere magnifiche(13)
Pulito e ordinato(12)
Ottima colazione(7)
Recensioni negative(3)
Utente ospite
Suite Premium
Soggiorno: feb 2025
Famiglia
3 recensione
10.0/10
Eccezionale
Pubblicata: 2 mar 2025
Ottimo Servizio! Professionalità e cortesia! Specialmente Mustafa e Devnem! Grazie
Risposta dalla struttura: Dear Valued Guest,Thank you so much for your kind review and for taking the time to share your feedback following your recent stay at The Westin Istanbul Nişantaşı. We are truly delighted to hear that you had an excellent experience with us and that our team’s professionalism and courtesy made such a positive impression.We are especially grateful for your mention of Mustafa and Devrim. We will be sure to share your kind words with them, as they will be thrilled to know that they contributed to your enjoyable stay.Providing our guests with exceptional service is our top priority, and it’s wonderful to know that we were able to meet your expectations.We look forward to welcoming you back to The Westin Istanbul Nişantaşı in the near future. Kind Regards,Efecan ALICIGeneral Manager
Utente ospite
Camera Deluxe (1 letto a due piazze, con vista sulla città)
Soggiorno: feb 2025
Coppia
2 recensione
10.0/10
Eccezionale
Pubblicata: 6 apr 2025
Ottimo hotel zona centrale a 2 passi dalla metro.
Risposta dalla struttura: Dear Valued Guest,It was a pleasure to receive this great review. We are delighted that you enjoyed your experience and that our central location was ideal for your needs. Wishing you all the best and looking forward to your next visit.Efecan ALICIGeneral Manager
Utente ospite
Camera Deluxe (1 letto a due piazze, con vista sulla città)
Soggiorno: mar 2025
Coppia
1 recensione
10.0/10
Eccezionale
Pubblicata: 1 mag 2025
I had an exceptional experience at the hotel — everything was top-notch, from the luxurious atmosphere to the flawless service. I would especially like to highlight the incredible professionalism, warmth, and dedication of the staff members Hamza, Ferhat, and Merter. These three individuals truly made my stay unforgettable. Their attention to detail, genuine hospitality, and ability to anticipate guest needs reflect the highest standards of customer service. They were not only helpful but also made me feel welcomed and valued throughout my stay. Staff like them are a rare find in the hospitality industry. I strongly recommend that the hotel management recognize and reward their outstanding performance — they are a true asset to the brand. Investing in talents like Hamza, Ferhat, and Merter is essential for maintaining and enhancing the hotel’s reputation for excellence.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you so much for your kind and detailed review. We are absolutely thrilled to hear that you had an exceptional experience at our hotel. It’s wonderful to know that the staff made such a positive impact on your stay. We will be sure to share your praise with them, they are truly valuable members of our team, and your recognition means a lot to us.We also appreciate your thoughtful recommendation for their recognition, and we agree that investing in talented staff is key to maintaining the high standards of service we strive for. We look forward to welcoming you back and providing you with another unforgettable experience.Efecan ALICIGeneral Manager
Utente ospite
Camera Deluxe (1 letto a due piazze, con vista sulla città)
Soggiorno: feb 2025
Lavoro
3 recensione
10.0/10
Eccezionale
Pubblicata: 7 mar 2025
thank Samet bey, he is very warm and friendly, the room is very clean.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you so much for sharing your kind feedback following your recent stay at The Westin Istanbul Nişantaşı. We are thrilled to hear that you had such a positive experience with us.It’s wonderful to know that Mr. Samet made such a warm and friendly impression on you. We will be sure to pass along your kind words to him, as he will be very pleased to know that his efforts contributed to your satisfaction.We are also glad to hear that you were pleased with the cleanliness of your room. Our team takes great pride in ensuring every detail is perfect for our guests, and your feedback is truly appreciated.Thank you once again for your kind review. We look forward to welcoming you back to The Westin Istanbul Nişantaşı for another exceptional stay.Kind Regards,Efecan ALICIGeneral Manager
Utente ospite
Camera Deluxe (1 letto a due piazze, con vista sulla città)
Soggiorno: mar 2025
Viaggio con amici
1 recensione
8.5/10
Molto buono
Pubblicata: 21 apr 2025
The hotel is overall nice. The first night was very bad for me as my room towards the main road and the traffic was noisy all night and no other room choice for me to swap that night. Fortunately, the staff were very friendly and helped me moved to a quiet room towards the garden from the 2nd night. Room service and facilities are excellent.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your experience with us! We're glad to hear that the staff was able to assist you in moving to a quieter room and that you enjoyed the room service and facilities during your stay. We sincerely apologize for the noise issue on your first night and appreciate your understanding. We hope to welcome you back for an even better stay next time!Efecan ALICIGeneral Manager
Tota
Camera Deluxe (con vista sulla città)
Soggiorno: apr 2025
Coppia
1 recensione
10.0/10
Eccezionale
Pubblicata: 23 mag 2025
Staff we very attentive, breakfast wonderful, room comfortable! Would stay again.
Traduci
Risposta dalla struttura: Dear Tota,Thank you so much for your kind and positive feedback! We are delighted to hear that you enjoyed the attentiveness of our staff, the breakfast, and the comfort of your room.It would be our pleasure to welcome you back again. We look forward to providing you with the same great experience and exceeding your expectations during your next stay.Warm regards,Efecan ALICIGeneral Manager
Utente ospite
Camera Privilege (letti singoli)
Soggiorno: feb 2025
Viaggio con amici
2 recensione
9.5/10
Fantastico
Pubblicata: 22 mar 2025
The service was just amazing....totally above and beyond. Everyone from the concierge, bell hop, front desk to the duty managers truly made us feel welcomed. Fantastic hospitality!
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you so much for your kind words! We are thrilled to hear that you had such an amazing experience with us. It's wonderful to know that our team, made you feel so welcomed and well taken care of. Your feedback truly means a lot to us, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for another fantastic stay!Warm regards,Efecan ALICIGeneral Manager
Badr
Camera Deluxe (1 letto a due piazze, con vista sulla città)
Soggiorno: apr 2025
Famiglia
3 recensione
10.0/10
Eccezionale
Pubblicata: 5 mag 2025
Amazing stay. Rooms are very quiet and isolated. Friendly staff and supportive.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had an amazing stay and enjoyed the quiet, peaceful atmosphere of our rooms. It’s also great to know that our staff made a positive impact with their friendliness and support. We look forward to welcoming you back for another great experience!Efecan ALICIGeneral Manager
Utente ospite
Camera Deluxe (letto a due piazze, con vista sulla città, con balcone)
Soggiorno: nov 2024
Coppia
1 recensione
10.0/10
Eccezionale
Pubblicata: 23 dic 2024
The hotel was in a very good location.. the customer service was excellent all staff were friendly professional and helpful. Especially hatice mustafa idris they assisted us in our stay
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your wonderful feedback. We are thrilled to hear that you enjoyed our prime location and the excellent customer service provided by our friendly, professional, and helpful team. We are especially grateful for your recognition of Hatice, Mustafa, and Idris – they will be delighted to know that their efforts made a positive impact on your stay.We look forward to welcoming you back to The Westin Istanbul Nisantasi for another exceptional experience.Kind Regards,Efecan ALICIGeneral Manager
Sumaya Al marzooqi
Camera Westin Workout
Soggiorno: apr 2024
Viaggio con amici
2 recensione
10.0/10
Eccezionale
Pubblicata: 18 mag 2024
The staff were amazing the rooms are clean and neat. Breakfast needs to be a bit upgraded for the price offered. Otherwise all good and amazing staff and location
Traduci
Risposta dalla struttura: Dear Sumaya Al marzooqi,Thank you for your lovely comments!We are very happy you have enjoyed our rooms, the location, and facilities alongside our staff.We will share your comments with the Team to celebrate the great guest experience delivered.Efecan ALICIGeneral Manager
Rawan Mohammed
Camera Deluxe (con vista sulla città)
Soggiorno: ott 2024
Famiglia
6 recensione
8.5/10
Molto buono
Pubblicata: 12 nov 2024
Good hotel in the middle of everything
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind feedback! We are so pleased to hear that you enjoyed your stay at The Westin Istanbul Nisantasi. Our central location is indeed one of our highlights, and we’re glad it contributed to making your experience enjoyable.We hope to welcome you back soon for another wonderful stay!Sincerely,Efecan ALICIGeneral Manager
Joj123
Soggiorno: nov 2023
Lavoro
1 recensione
5.0/10
Pubblicata: 25 dic 2023
The room booked from Trip.com was on the 2nd lowest floor and next to the school playground which was extremly noisy. Moreover, the restaurant on the 1st floor had celebration event which was last till 11pm for consecutive 3days. I was trying to ask for room change but was told "fully booked" actually all types of room were available. Location is good, Facilities are new but the service was horrible. It was nightmare choosing Westin Istanbul.
Traduci
Risposta dalla struttura: Dear Joj123,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate you taking the time to provide us with your insights.We sincerely apologize for the inconvenience you experienced during your time with us. Regarding your request for a room change, we apologize if there was a miscommunication or misunderstanding because we just told you the noise same all of the floors.We appreciate your positive remarks regarding the good location and new facilities of our hotel. However, we deeply regret that the service you received did not meet your expectations, resulting in a disappointing experience for you. We would like to assure you that we are committed to continuously improving our service levels.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.Efecan ALICIGeneral Manager
Utente ospite
Camera Deluxe (con vista sulla città)
Soggiorno: nov 2024
Viaggio con amici
2 recensione
9.5/10
Fantastico
Pubblicata: 29 dic 2024
hotel service super good
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind words. We are thrilled to hear that you were pleased with the service during your stay at The Westin Istanbul Nisantasi. Your satisfaction is our top priority, and we are grateful for your feedback.We look forward to welcoming you back for another exceptional experience.Best Regards,Efecan ALICIGeneral Manager
Mohd606
Camera Deluxe (1 letto a due piazze, con vista sulla città)
Soggiorno: giu 2023
Coppia
13 recensione
10.0/10
Eccezionale
Pubblicata: 3 ago 2023
Great location and stuff Really thanks to the front desk (Burak)
Traduci
Risposta dalla struttura: Dear Mohd606,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our team friendly and appreciated our convenient location. We strive to provide a welcoming atmosphere for our guests, and it's great to know that our team made a positive impression on you. Guest Relations Team
osama junaidi
Camera Deluxe (1 letto a due piazze, con vista sulla città)
Soggiorno: ago 2023
Coppia
2 recensione
6.0/10
Pubblicata: 3 ott 2023
The hotel is great in location, cleanliness, but I had an incident where the room cleaner stole a fine sunglass from the room, where we discovered that after room service (the glasses was old and we didn't give that attention and we don’t want to ruin our enjoyable trip to Turkey). I sent a private complaint email to the hotel reservation after I left the hotel as I didn't want to raise the issue at checkout, just wanted to highlight this issue to hotel management to avoid such indecent in the future with other guests. But unfortunately I didn't get any reply on my email, which I coincide unprofessional from a reputed name like the Westin, that’s why I mentioned it on this website.
Traduci
Risposta dalla struttura: Dear Osama junaidi,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced and appreciate your understanding in addressing the matter privately.Please be assured that we are conducting a thorough investigation into the matter to identify the responsible party and take appropriate action to prevent such incidents in the future.Once again, we apologize for any negative impact this may have had on your experience with us. We value your feedback and will use it to enhance our service standards.Thank you for choosing The Westin Istanbul Nisantasi, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Efecan ALICIGeneral Manager