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5 stelle

Rocpool Reserve Luxury Highland Package
4.5/572 Recensioni

Rocpool Reserve Luxury Highland Package

Inverness|0.28km dal Bellfield Park
When I booked the hotel, I made sure the gent who took the call understood the night we would stay would be our wedding night. We booked the hotel as it is allegedly a 5 star hotel. A 5 star hotel, according to Which has these features, with relation to the staff and facilities. All staff demonstrate a positive attitude and willingness to help (1 star) Good guest service and staff should provide prompt, courteous and efficient service (3 star) Very good social skills and anticipation of individual guests' needs evident (4 star) Higher staffing levels (4 star) Staff should anticipate individual guests' needs to create unique and memorable experiences (5 star) We could not book the room with the hot tub, but, we plumped for the next room down, the decadent room. The image clearly shows a free standing bath and a very large walk in shower, and with this we booked the one night. When I arrived to check in, I was early, and the very nice lady gave me the paperwork and allowed me to sign up and leave my car in the car park. I asked about a potential upgrade and was told the hotel was full, so no chance of room movement. After we had had our wedding lunch in Inverness, we walked up to the hotel and checked into the room. There was no free standing bath, the walk in shower pressure was below average, no acknowledgement of our celebratory day or anything. But we had had a good meal and needed to rest after the day's exertions. The room overlooked the road, so we had to shut the windows. The aircon was operating well. Around 9pm, we decided to stretch our legs and go down to the bar and maybe get a sandwich. We witnessed one particularly trucculent female member of staff walk past us, not acknowledge us or even make space at the bar for us to sit. The lady behind the bar, I learned later, was the duty manager and she was making cocktails as the usual bar person was not in. I had to ask twice to get menus to order food from the trucculent one, but she ignored us and carried on filling drinks orders. The other member of staff couldnt actually serve drinks as she was only 16 We finally got our order placed and went to sit down. Now, I love the heat, having lived in the Sinai for 30 years, I enjoy the sensation, but the heating in the bar was oppressive. When our food turned up by the trucculent one, she plonked our plates down and walked off. My wife had ordered a salmon sandwich, which turned out pretty much as expected. I ordered a club sandwich. Mainly for the reason that this one was advertised with egg on it. A departure from a typical Club Sandwich and one of which I thought I would like What was presented to me was dripping in grease and the mayonnaise had made the bread all soggy and horrible. The egg had been fried in tainted oil and had a bitter after taste and had not been dabbed to remove the oil that was making the sandwich so un appealing. I had to leave half of it as the bread disintegrated and I was left with a gelatinous gooey mess

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Rocpool Reserve Luxury Highland Package
4.5/572 Recensioni
When I booked the hotel, I made sure the gent who took the call understood the night we would stay would be our wedding night. We booked the hotel as it is allegedly a 5 star hotel. A 5 star hotel, according to Which has these features, with relation to the staff and facilities. All staff demonstrate a positive attitude and willingness to help (1 star) Good guest service and staff should provide prompt, courteous and efficient service (3 star) Very good social skills and anticipation of individual guests' needs evident (4 star) Higher staffing levels (4 star) Staff should anticipate individual guests' needs to create unique and memorable experiences (5 star) We could not book the room with the hot tub, but, we plumped for the next room down, the decadent room. The image clearly shows a free standing bath and a very large walk in shower, and with this we booked the one night. When I arrived to check in, I was early, and the very nice lady gave me the paperwork and allowed me to sign up and leave my car in the car park. I asked about a potential upgrade and was told the hotel was full, so no chance of room movement. After we had had our wedding lunch in Inverness, we walked up to the hotel and checked into the room. There was no free standing bath, the walk in shower pressure was below average, no acknowledgement of our celebratory day or anything. But we had had a good meal and needed to rest after the day's exertions. The room overlooked the road, so we had to shut the windows. The aircon was operating well. Around 9pm, we decided to stretch our legs and go down to the bar and maybe get a sandwich. We witnessed one particularly trucculent female member of staff walk past us, not acknowledge us or even make space at the bar for us to sit. The lady behind the bar, I learned later, was the duty manager and she was making cocktails as the usual bar person was not in. I had to ask twice to get menus to order food from the trucculent one, but she ignored us and carried on filling drinks orders. The other member of staff couldnt actually serve drinks as she was only 16 We finally got our order placed and went to sit down. Now, I love the heat, having lived in the Sinai for 30 years, I enjoy the sensation, but the heating in the bar was oppressive. When our food turned up by the trucculent one, she plonked our plates down and walked off. My wife had ordered a salmon sandwich, which turned out pretty much as expected. I ordered a club sandwich. Mainly for the reason that this one was advertised with egg on it. A departure from a typical Club Sandwich and one of which I thought I would like What was presented to me was dripping in grease and the mayonnaise had made the bread all soggy and horrible. The egg had been fried in tainted oil and had a bitter after taste and had not been dabbed to remove the oil that was making the sandwich so un appealing. I had to leave half of it as the bread disintegrated and I was left with a gelatinous gooey mess
Ness Walk
4.6/5111 Recensioni
Il servizio e il personale sono stati eccezionali e caldi. Le camere erano belle e pulite. Quando abbiamo bisogno di aiuto, il personale era sempre molto gentile, caldo e utile. Hanno davvero creato un'impressione così meravigliosa e noi consigliamo solo Ness Walk a chiunque visiti Inverness.
Aye Stay
4.7/550 Recensioni
What a delightful B&B! Charming, tasteful touches of Scotland throughout the establishment add to a warm and welcoming scene. Our room (#11) can accommodate 4 - including bunk beds. Even the lampshades are made from authentic Scottish T****. The hosts thought of everything. From tea and biscuits, to QR codes for WiFi connection, local map, and breakfast menu. The breakfast room is bright with large windows and the servers were all pleasant and attentive. The food was delicious and filled us for a full day of exploring. Parking is tight but off street, allowing for east access to things if needed. The stroll into town for the evening took us alongside the rushing river, across the beautifully lit bridge, and in the heart of pubs, restaurants, and shopping. It was incredibly convenient. Fabulous place, people, food— we will be back!
Redcliffe Hotel
4/584 Recensioni
Una person a è appena abbastanza. Alla data stabilita, 400 è meno di 10-beneficiario. Sono arrivati al centro della città per dieci minuti di cammino. Questo è troppo costoso!Il servizio di ricezione è buono, cioè l'isolamento acustico in Inghilterra.
Beaufort Hotel
3.8/574 Recensioni
Era ok una pena che non accettavano contanti x
Glen Mhor Hotel
4.2/5112 Recensioni
La camera era grande e comoda. La decorazione forse un po 'affaticata ma siamo stati fortunati abbastanza da avere una vista sul fiume. Colazione molto bello, ma non un fan del menu di ticket. Il tempo necessario per il personale per spiegare, controllare e fare eventuali emendamenti potrebbe essere speso solo per ordinare, ma posso capire che è più conveniente per il personale di attesa, anche se in periodi occupati o con grandi gruppi.

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