Hotels con internet a Colonia

"Great location. Clean and tidy room- worth the price. However, had the most astonishing experience in my life with a male receptionist called Sahsa Grass. Room check in time 15:00. I arrive around 14:20 (I'm yet to have a say in the DB schedule). The front door was closed. Ring the bell. A man opens the door and looks at me like ”wth do you want?”. No hello, no welcome and no smile. Me: *smile brightly to compensate for his unenthusiastic welcome* Hi, I have a booking here. Sasha: There are no bookings till 3. Me: I know. That's fine. I can just wait in the waiting area. *smile* Sasha: This is not a waiting place, THIS IS A HOTEL. Me: Hotels have waiting areas (lobbies). *pointing at the lobby* what is that for then? Sasha: it's for guests. Me: what am I then? Sasha: you're only a guest from 3pm. * I was dumbfounded at this point. Is he actually being serious right now* Sasha: I'm alone here, I have to go up and down. I can't let you wait inside. Me: *dump my luggage on the landing infront of the door* I'll stay here then. *NB temperature outside over 35°C* *Sasha shrugs and closes the door* Around 5- 10 minutes later I ring the bell again and ask for a refund. There was absolutely no way I could stay in a place where I was treated this poorly. Sasha: it's not possible. You are free to go anywhere, no one's stopping you. But no refund since it is your decision to leave. Me: the only reason I'm leaving is because I'm not happy with your customer service! *Sasha repeats some of the things he said previously. And raises his voice. I raise mine above his.* Me: You don't get to speak to me that way. No one does. *pull out my phone to record this incident. Tries to shut the door on my face. I keep my foot. He still pushes it against me- thus, officially physically assaulting. A few minutes later another guest enters the hotel. I tell him what had just happened. He is shocked. Asks me to come in and speaks to Sasha on my behalf. Sasha repeats the same. The guest lets me wait in his room- note, I was parched and visibly drenched in sweat in the heat. The next receptionist Jasmine takes over shortly afterwards calls in to inform my room is ready at around 2:45. She was profusely apologetic for her colleague's behaviour and escalates to the owner. NOTE: SASHA WAS ACTING LIKE THE OWNER but the owner is a lovely gentleman of Chinese ethnic origins. He comes down the following morning and profusely apologises for my experience. Offers a full refund, free breakfast and a bag of brownies. I only accepted the latter as not to hurt his feelings and tell him it's my dignity that was injured (these things can't compensate for that). He says Sasha has previous experience as a receptionist and he's surprised by his behaviour. If this were to recur he would be sacked. But now looking at previou reviews looks like I'm not the first. Don't let this put you off though. I would have given a 5 out of 5 (exceeded my expectations for the price) if not for Sasha Grass (photo attached). Leaving this note as no guest deserves a holiday ruined and no employer deserves a business ruined because of a sorry excuse of a man like this."

"Il primo giorno abbiamo dormito in una stanza gelida perché il riscaldamento era rotto. Abbiamo chiesto che venisse cambiato ai due amici alla reception, ma ci hanno detto che il tecnico sarebbe venuto il giorno dopo e che per ora non potevano fare nulla. È molto triste. La stanza è stata cambiata il giorno dopo ma il prezzo non era all'altezza delle prestazioni. La colazione non era male. Non sceglierei più questo hotel o trip.com."

"Sehr nettes Personal, wenn was im Zimmer gefehlt hatte, da konnte man jeder Zeit nach fragen und hat die Sachen nachgereicht bekommen. Die Lage ist perfekt, die nächste Bahn war direkt vor der Tür. Klimaanlage war sehr angenehm und schalldichte Fenster und Wände"

"Camere moderne e pulite che erano perfette per me per viaggiare da solo. Molto utile personale. Colazione semplice, ma buona. Parzialmente vicino alla stazione della metropolitana Niehl Nord, quindi la connessione al centro della città è parzialmente buona. Ho trovato la stanza estremamente calda e non ho potuto capire come funzionava l'unità di controllo del clima, ma è una questione di preferenza."

"Schönes Hotel in der Nähe vom Rheinenergiestadion super zum Fußball gucken. Die Straßenbahn ist in 2 Minuten erreichbar. Freundliches Personal. Leckeres Frühstück. Wir kommen gerne wieder."

"Qualità, pratica per la partecipazione al congresso e buon servizio. Proprio vicino alla città di Dom e della vecchia città di Koln, posizione perfetta"

"sono stati molto difficili da trovare un percorso all'hotel dalla stazione. Le mappe di Google mi mostravano direzioni diverse - il problema è che la stazione è parallela alla dome e per raggiungere il livello stradale, è necessario scendere e non salire le scale alla dome. Non ho usato le strutture o il cibo. Apprezzo che avessero acqua nella stanza e frutta nella zona di accoglienza, e che non avessero lasciato bagagli a nessun costo."

"È stato un soggiorno fantastico con un servizio impeccabile! Le recensioni precedenti mi sono sembrate negative, ma non sono d'accordo, perché il personale è stato davvero gentile. Siamo persino riusciti a fare il check-in anticipato alle 11:50, quando siamo arrivati ​​alle 11:30, perché il personale si è precipitato ad aiutarci. La colazione era un po' cara, 17 euro, ma era davvero buona e abbondante!"

"Very nice hotel and clean hotel, bery comfortable bed and very friendly staff :)"

"I really liked this hotel. Convenient location and nice staff. Everything is very clean. There is a TV in the rooms. There is a common kitchen where you can take hot water and even coffee around the clock. Just great. With a view of Cologne Cathedral!!!"