Hotels con internet a Colonia

"Il primo giorno abbiamo dormito in una stanza gelida perché il riscaldamento era rotto. Abbiamo chiesto che venisse cambiato ai due amici alla reception, ma ci hanno detto che il tecnico sarebbe venuto il giorno dopo e che per ora non potevano fare nulla. È molto triste. La stanza è stata cambiata il giorno dopo ma il prezzo non era all'altezza delle prestazioni. La colazione non era male. Non sceglierei più questo hotel o trip.com."

"Top location, room is nicely clean and spacious with good views. Perfect for my business trip. Just the wait for check-in in the front desk takes too long and I arrived around 6 pm. Wish this could be improved."

"Plus: Location: it is really close to cologne station View: it is great view where you could Rhine river at sunrise it is golden and it is beautiful Amenities : everything is comfortable. I love the fact they provide carbonated water and can opener for the bottled water. It is small details like that which differs between great and marvelous. Hospitality: I was really tired when I arrived and the front desk understand my exhaustion. I appreciate that. Services: storage of luggage available"

"Great location. Clean and tidy room- worth the price. However, had the most astonishing experience in my life with a male receptionist called Sahsa Grass. Room check in time 15:00. I arrive around 14:20 (I'm yet to have a say in the DB schedule). The front door was closed. Ring the bell. A man opens the door and looks at me like ”wth do you want?”. No hello, no welcome and no smile. Me: *smile brightly to compensate for his unenthusiastic welcome* Hi, I have a booking here. Sasha: There are no bookings till 3. Me: I know. That's fine. I can just wait in the waiting area. *smile* Sasha: This is not a waiting place, THIS IS A HOTEL. Me: Hotels have waiting areas (lobbies). *pointing at the lobby* what is that for then? Sasha: it's for guests. Me: what am I then? Sasha: you're only a guest from 3pm. * I was dumbfounded at this point. Is he actually being serious right now* Sasha: I'm alone here, I have to go up and down. I can't let you wait inside. Me: *dump my luggage on the landing infront of the door* I'll stay here then. *NB temperature outside over 35°C* *Sasha shrugs and closes the door* Around 5- 10 minutes later I ring the bell again and ask for a refund. There was absolutely no way I could stay in a place where I was treated this poorly. Sasha: it's not possible. You are free to go anywhere, no one's stopping you. But no refund since it is your decision to leave. Me: the only reason I'm leaving is because I'm not happy with your customer service! *Sasha repeats some of the things he said previously. And raises his voice. I raise mine above his.* Me: You don't get to speak to me that way. No one does. *pull out my phone to record this incident. Tries to shut the door on my face. I keep my foot. He still pushes it against me- thus, officially physically assaulting. A few minutes later another guest enters the hotel. I tell him what had just happened. He is shocked. Asks me to come in and speaks to Sasha on my behalf. Sasha repeats the same. The guest lets me wait in his room- note, I was parched and visibly drenched in sweat in the heat. The next receptionist Jasmine takes over shortly afterwards calls in to inform my room is ready at around 2:45. She was profusely apologetic for her colleague's behaviour and escalates to the owner. NOTE: SASHA WAS ACTING LIKE THE OWNER but the owner is a lovely gentleman of Chinese ethnic origins. He comes down the following morning and profusely apologises for my experience. Offers a full refund, free breakfast and a bag of brownies. I only accepted the latter as not to hurt his feelings and tell him it's my dignity that was injured (these things can't compensate for that). He says Sasha has previous experience as a receptionist and he's surprised by his behaviour. If this were to recur he would be sacked. But now looking at previou reviews looks like I'm not the first. Don't let this put you off though. I would have given a 5 out of 5 (exceeded my expectations for the price) if not for Sasha Grass (photo attached). Leaving this note as no guest deserves a holiday ruined and no employer deserves a business ruined because of a sorry excuse of a man like this."

"Hotel piccolo ma pulito e confortevole soggiorno. Buona posizione & è grande per i viaggiatori. Personale che lavora 24/7 @Reception. Sento molto sicuro di rimanere qui. Per quanto riguarda la zona della doccia, elevata piattaforma doccia-tay abita alta per gli anziani."

"Abbiamo soggiornato con due adulti e due bambini. Il bar al piano inferiore funge anche da reception. La camera aveva un letto matrimoniale e un letto a castello. La camera era adeguata e pulita. Il parcheggio è un po' caro. Il parcheggio è gratuito dalle 23:00 alle 9:00. Dopo, costa 1 € per 15 minuti. Altri parcheggi disponibili nelle vicinanze."

"Locatie prima. Service receptie zakelijk en kortaf. Badjassen tijdens hele verblijf niet verkrijgbaar. Prijzen bij afrekenen hotelbar anders dan op op de kaart. Geld terug en geen woord verder. Zwembad te koud wat niet uitnodigt om te gaan zwemmen. Sauna’s prima. Ontbijt ook. Tijdens ons verblijf veel gesloten of maar beperkt open wat het geheel wat een trieste indruk geeft. Grote gebouw ademt vergane glorie en voor de prijs die men vraagt mag of moet het gewoon beter. "

"Stay was ok but even for 3* I found various factors very upsetting; #1. Stairwell main fire escape ALL doors were wedged open!! Is this legal?! #2. Entering the room my first impression as a stained seemingly worn out carpet looking disgusting!! #3. Using the toilet I found I could not close the door because the toilet IS IN THE WAY!!! *******!!! #4. The safe for my keys, money and passport was BROKEN and impossible to use - no handle, no batteries. This gave me a worried feeling throughout my stay!!! #5. THE TELEVISION DID NOT WORK - and it seems HASNT WORKED FOR WEEKS!! Outrageous and in breach of your contract. #6. A small but simple point to correct - a missing bedside lamp shade. #7. Finally just a point of service with the lady serving breakfast noisily clipclooping about in her shoes as well as being surly and noisy with serving and clearing breakfast Please find relevant photos attached! I now expect some compensation for the lack of a tv nor safe"

"Ottimo hotel in una posizione ideale vicino al centro. Un'osservazione è che la stanza era molto caldo e non regolabile, alla reception c'era solo un peccato"

"Situato in una posizione molto strategica. Camminando alla principale attrazione turistica. Molte opzioni alimentari sono vicine. L'hotel offre anche pasticceria e caffè gratis al mattino. Solo in basso, ci accorgeremo che c'è un sconto del 50% con il parcheggio selezionato dopo aver parcheggiato la nostra auto e accennato. Questa è informazione importante che dovrebbe essere menzionata sul sito web."