Vienna International Hotel is a high-end business hotel brand under Jinjiang Hotels (China), with an overall scale of more than 1200, covering more than 300 cities in China. Vienna International Hotel (classic version of Shangzhi Dongpu Building Store) is located in Shangzhi city center, Heilongjiang Province, the distance from the high-speed railway 3.4km, railway station 2.4km, Suiman high-speed toll station 1km, the transportation is very convenient, the surrounding Tengfei commercial building, Baoxing shopping center, Dadi cinema, skating rink, Melody KTV and so on. The hotel has a total construction area of 12,000 square meters, a total of 126 luxury rooms, supporting multi-functional conference rooms, wedding halls, catering, laundry, gym, etc. The hotel is adjacent to the hero city Zhao Yiman Memorial Park, a 5-minute walk to reach, the hotel with "classic art, respect for decent" as the product design concept, launched a new Vienna international classic edition. Meet the needs of high-end business travel in the new era. Through the core brand value of "New business travel, deep sleep", neoclassical art aesthetics are integrated into the hotel space, providing decent, comfortable and artistic new business travel services for urban elites, and recreating the artistic aesthetic lifestyle across The Times.
"出差頻繁如我,早已習慣了酒店作為“臨時落腳點”的平淡,直到這次入住尚志維也納國際酒店,才真切體會到:一份優質的服務,能讓陌生的城市瞬間變得温暖。從抵達、入住到離店,每個環節的細節都像細密的針腳,織成了一段超出預期的舒心體驗。
抵達大堂時恰逢雨天,我一手拎着行李箱,一手撐着傘,狼狽地站在門口收傘。還沒等我開口,工作人員便快步上前,不僅接過我手中的傘仔細擦乾水珠,還貼心地套上傘套避免弄濕地面,另一衹手穩穩提起行李箱,笑着説“您先往裡走,地面剛拖過,小心滑”。這個主動上前的動作,沒有刻意的討好,卻瞬間消解了旅途的疲憊。
辦理入住時,前台工作人員的專業度更讓我印象深刻。她快速核對訊息的同時,注意到我證件上的生日臨近,輕聲問道“您入住期間剛好是生日,需要我們為您準備一份小驚喜嗎?”。我本是隨口答應,沒想到當晚回到房間,床頭櫃上放着一份包裝精緻的蛋糕和手寫賀卡,卡片上寫着“祝您旅途愉快,生日快樂”——不是模板化的打印字體,而是帶着温度的手寫痕跡,那一刻突然覺得,在陌生的城市裡,有人記得你的小事,是件格外感動的事。
入住期間,客房服務的“隱形關懷”更讓我倍感貼心。每天出門時,我習慣將外套搭在椅子上,回來時總會發現外套被整齊地掛在衣架上,領口的褶皺被細心撫平;我隨口跟打掃阿姨提了句“房間光線有點暗,想多要個枱燈”,沒過十分鐘,阿姨就帶着枱燈過來,還額外拿了一個USB充電插排,笑着説“看您帶了電腦,這個插排能多充幾個設備,方便些”;就連衞生間的細節都無可挑剔,洗漱台的水漬被擦得鋥亮,牙刷、梳子等備品整齊地擺成一條直線。
餐飲體驗同樣沒讓人失望。早餐時段,餐廳服務員總能精準記住客人的需求:我第一天説“喜歡喝現磨咖啡,要少糖”,第二天一到餐位,桌上就已經放好了一杯温度剛好的少糖咖啡,這些不是“應該做”的服務,卻是“用心做”的感動。
離店那天,我因為趕時間匆忙收拾行李,將充電器落在了房間。剛到車站,就接到酒店工作人員的電話,説“發現您的充電器落在房間,我們已經安排快遞寄往您的地址,快遞單號稍後發給您,您不用特意跑回來”。掛了電話,看着手機裏發來的快遞單號,突然明白:好的酒店服務,從來不是轟轟烈烈的“大動作”,而是藏在每個你在意或不在意的細節裏——是雨天的一把傘,是生日的一份蛋糕,是落下物品時的主動跟進,是記住你口味的細心觀察。
這趟入住,讓我不再把酒店當成“臨時落腳點”,而是旅途中的“温暖小站”。如果下次再來這座城市,我一定還會選擇這裏,不僅因為乾淨舒適的房間,更因為這份讓人心裏暖暖的服務——畢竟,比起硬件的奢華,人與人之間的用心,才是最珍貴的“入住體驗”。"