Essential by Dorint Interlaken

Recensioni su Essential by Dorint Interlaken

Essential by Dorint Interlaken

Rugenparkstrasse 8 - 10, Interlaken, Canton of Berne, 3800, SwitzerlandDettagli hotel
Essential by Dorint Interlaken
Essential by Dorint InterlakenEssential by Dorint InterlakenEssential by Dorint Interlaken
Controlla le camere disponibili per le tue date di viaggio
Paragoniamo i prezzi
1 notte

Recensioni degli ospiti

4.3/5
Molto buono
83 recensione
Recensioni verificate
Ubicazione4.5
Strutture e servizi4.1
Servizio4.1
Pulizia4.5
Filtra per:
Ordina per:
Tutte le recensioni(83)
Recensioni positive(34)
Recensioni con foto/video(11)
Soggiorno meraviglioso!(9)
Trasporti comodi(7)
Vicino alla stazione(7)
Posizione conveniente(7)
Proprietario simpatico(3)
Recensioni negative(4)
CHUNG
Camera Essential
Soggiorno: ott 2024
Coppia
9 recensione
5.0/5
Eccezionale
Pubblicata: 27 ott 2024
Nice services, front desk staff are helpful. Hotel is next to the train platform. Overall, appreciate.
Traduci
Risposta dalla struttura: Dear Mr. Chung, thank you for your kind feedback! We’re delighted to hear that our helpful front desk team and convenient location next to the train platform added to your experience. Providing attentive service is very important to us, and we’re glad you felt well taken care of. We look forward to welcoming you back to Essential by Dorint Interlaken in the future!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Mo cheng
Camera Superior (con vista sui monti)
Soggiorno: set 2024
Viaggio con amici
2 recensione
4.0/5
Molto buono
Pubblicata: 24 nov 2024
I booked a room with a mountain view for one night, but the actual view was half of the neighboring mall's rooftop. The room rate was very high, and the room was very small. I would not recommend spending extra for a room with a mountain view. Although the hotel is located next to Interlaken West station, Interlaken Ost is actually more convenient for traveling.
Traduci
simpleologist
Camera Essential
Soggiorno: set 2024
Coppia
8 recensione
4.5/5
Ottimo
Pubblicata: 26 set 2024
Location wise, nothing much to critique as it’s situated right beside the train station. You can’t get anything more convenient than this. We like the modern design of the room, generally. The only negative point we experienced was the smell. There was a smell (smells like pee) inside the room but surprisingly not the toilet. Toilet actually smells better than the room. Ventilation was poorly managed, I guess. And the staff said there’s nothing they could do about it and to my biggest surprise, the hotel does not have an air freshener at all! Contrary to those reviews saying how good the breakfast is, I find it quite disappointing. Food selection is so limited and the quality wasn’t better or even on par with the typical hotel breakfast standard. Here I would like to commend on a particular staff named Iulia (not sure if I spell it correctly). She is nice, friendly and accommodating. I would like to thank her for her hospitality. Overall, I would probably come back to stay again at Essential for its perfect location.
Traduci
Risposta dalla struttura: Dear simpleologist,Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location next to the train station and the modern design of your room.We sincerely apologize for the unpleasant smell you experienced in your room. Your comments regarding the ventilation and lack of air fresheners are concerning, and we will investigate this matter to ensure a more comfortable environment for our guests.We also appreciate your feedback about the breakfast selection, as we strive to provide a high-quality dining experience. Your input will help us make necessary improvements.Thank you for highlighting Iulia's excellent service. We’re glad to hear she made a positive impact during your stay.We hope to welcome you back in the future and provide you with an even better experience.Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Sum Yeung
Camera Superior (con vista sui monti)
Soggiorno: lug 2024
Solo
13 recensione
4.0/5
Molto buono
Pubblicata: 2 ago 2024
Super great location which just located right at the Interlaken station. And opposite there’s a kiosk/supermarket. Room is a bit small and aware to bring your own slippers and brush or vanity if needed, there’s nothing provided by the hotel, not even refill the bottles of water even you stayed for consecutive nights, the staff mentioned it will only provide once when you check-in.
Traduci
Risposta dalla struttura: Dear Sum Yeung,Thank you for your feedback.We’re glad to hear you appreciated the great location of our hotel, with its proximity to Interlaken West Station and the nearby kiosk/supermarket.We apologize for any inconvenience you experienced regarding the room size and the amenities provided. Please be informed that we do offer additional items such as slippers, irons, and other amenities upon request. If you need any of these during your stay, please feel free to contact our reception.Your comments are valuable and we will review these points to enhance our service.We hope to have the opportunity to better serve you in the future.Best regards,Hussein AliRooms Division Manager
KEMBARA MALAYA
Suite Junior
Soggiorno: lug 2024
Famiglia
5 recensione
5.0/5
Eccezionale
Pubblicata: 17 ago 2024
the best among the best, will book again if i come back.. love everythinggggg
Traduci
Risposta dalla struttura: Dear KEMBARA MALAYA,Thank you so much for your enthusiastic feedback! We are thrilled to hear that you enjoyed your stay with us and consider it the best among the best. It means a lot to us that you loved everything about your experience.We look forward to welcoming you back when you return.Best regards,Hussein AliRooms Division Manager
Utente ospite
Camera Superior (con vista sui monti)
Soggiorno: mag 2024
Coppia
16 recensione
5.0/5
Eccezionale
Pubblicata: 1 giu 2024
Hotel is very new and clean. Hotel is right beside Interlaken Station, simply at doorstep. Many restaurant and supermarkets. ****** and Harder Kulm nearby. Excellent service at the F&B. Breakfast is excellent, service also excellent. Not to forget our friendly and helpful staff, Mr Khalid, you’re awesome!
Traduci
Risposta dalla struttura: Dear Guest,Thank you for your kind words and detailed feedback!We are delighted to hear that you enjoyed your stay with us. It’s great to know that you found our location convenient and that you appreciated the cleanliness and newness of the hotel. We’re also pleased to hear that you enjoyed the excellent breakfast and service provided by our team.We will make sure to pass along your compliments to Mr. Khalid for his friendly and helpful service.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Hussein AliRooms Division Manager
Utente ospite
Suite Junior
Soggiorno: ott 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 15 ott 2024
Very Good Location, One step from interlaken West Station and bus Terminal. Friendly Staff, Good Breakfast with Hi-Tech Drinking Machine 🤗
Traduci
Risposta dalla struttura: Dear Guest, thank you for your fantastic review! We are delighted to hear that you enjoyed our prime location just steps from the Interlaken West Station and bus terminal, as well as our friendly staff and breakfast with the high-tech drink machine. It was a pleasure having you stay with us, and we hope to welcome you back soon to Essential by Dorint Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Antonius
Camera Superior (con vista sui monti)
Soggiorno: ott 2024
Coppia
4 recensione
4.2/5
Molto buono
Pubblicata: 17 ott 2024
Only 50 meters from Interlaken west station, migros supermarket in front of hotel, good location.
Traduci
Risposta dalla struttura: Dear Antonius,Thank you for your feedback! We’re glad to hear that you found our location convenient, being just 50 meters from Interlaken West station and with a Migros supermarket right in front of the hotel. We hope this made your stay more enjoyable and hassle-free.We look forward to welcoming you back soon!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Gabriel Ang
Camera Essential
Soggiorno: ago 2024
Coppia
129 recensione
4.0/5
Molto buono
Pubblicata: 13 set 2024
New hotel, cozy room, location just beside train station. Walking distance to all the shop in city
Traduci
Risposta dalla struttura: Dear Gabriel Ang,Thank you for your kind review! We're delighted to hear that you enjoyed your stay, especially the convenient location and cozy room. Being close to the train station and within walking distance to the shops makes exploring the city much easier, and we're glad you found it convenient.We hope to welcome you back on your next visit to Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
S
Camera Essential
Soggiorno: lug 2024
Viaggio con amici
6 recensione
5.0/5
Eccezionale
Pubblicata: 1 ago 2024
Breakfast taste is good.
Traduci
Risposta dalla struttura: Dear S,Thank you for your feedback!We’re pleased to hear that you enjoyed the taste of our breakfast. Your satisfaction is important to us, and we’re glad that our breakfast met your expectations.We look forward to welcoming you back in the future.Best regards,Hussein AliRooms Division Manager
Utente ospite
Camera Superior (con vista sui monti)
Soggiorno: set 2024
Famiglia
14 recensione
5.0/5
Eccezionale
Pubblicata: 15 set 2024
在瑞士房間算大了,關鍵是就在火車西站旁,第一天下火車以為還要走幾步,結果一抬頭就看到酒店,之後幾天出行特別方便,去哪西站都停的,房間對着河景和火車,但隔音很好,沒有影響。 衹是除了收城市税,還收了300瑞士法郎按金,行程結束了,信用卡還沒見到按金退還,其他酒店秒退的。
Traduci
Risposta dalla struttura: 親愛的客人,非常感謝您詳細的反饋!我們很高興得知您對房間大小、便利的地理位置和隔音效果感到滿意。能夠為您提供舒適的入住體驗,我們感到非常榮幸。關於您提到的按金問題,我們非常抱歉給您帶來了不便。通常按金會在退房後幾天內自動退還到您的信用卡。如果您仍未收到退款,請隨時與我們聯繫,我們會盡快為您跟進解決。期待在您下次來因特拉肯時再次為您服務!Dear Guest,Thank you very much for your detailed feedback! We’re delighted to hear that you were satisfied with the room size, convenient location, and soundproofing. It’s great to know we could offer you a comfortable stay.Regarding the CHF 300 deposit, we sincerely apologize for any inconvenience caused. Typically, the deposit is refunded automatically to your credit card within a few days after check-out. If you still haven't received it, please don’t hesitate to reach out to us, and we’ll promptly look into the matter.We look forward to welcoming you again when you return to Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Utente ospite
Camera Superior (con vista sui monti)
Soggiorno: ott 2024
Coppia
14 recensione
5.0/5
Eccezionale
Pubblicata: 16 nov 2024
這家酒店不要説的這麼含蓄,就是火車上蓋,然後進酒店不要出車站的,一號站台直通,十分方便!對面一個超級大超市啥都有,早餐也不錯,走十分鐘到滑翔傘大草坪。
Traduci
Risposta dalla struttura: 親愛的客人,感謝您給予我們如此高的評價!我們非常高興您喜歡我們酒店的優越位置,能夠直接從火車站一號站台到達酒店,確實非常方便。很高興您也喜歡我們的早餐,並且便利的超市和附近的滑翔傘大草坪讓您的住宿更加舒適。期待再次歡迎您來到Essential by Dorint Interlaken!此致Hussein AliRooms Division Manager
Utente anonimo
Camera Essential
Soggiorno: ott 2024
Viaggio con amici
13 recensione
4.7/5
Fantastico
Pubblicata: 5 ott 2024
酒店很方便,很新的一家酒店,超級現代化,很舒適。打破了常規的歐洲酒店那種老式風格。整體真的不錯,就是前台有點sang~~
Traduci
Risposta dalla struttura: 尊敬的客人,非常感謝您分享您對我們酒店的評價。我們很高興得知您對酒店的現代化設計和舒適度感到滿意,並且享受了與傳統歐洲酒店不同的風格。對於您提到的前台服務問題,我們感到遺憾。我們會立即重視這方面的反饋,並進一步改進服務質量,確保未來所有的客人都能享受最佳的入住體驗。期待不久後能再次歡迎您!此致,Hussein Ali因特拉肯多林特精選酒店
Utente ospite
Junior Suite With 2 Terraces
Soggiorno: ago 2024
Coppia
30 recensione
5.0/5
Eccezionale
Pubblicata: 19 set 2024
交通非常方便,就在火車站旁邊。我房間裏就可以看到很好的景色。周圍還有一些味道不錯的店。從英克拉肯東西兩個火車站步行就可以(如果有心情散步的話)
Traduci
Risposta dalla struttura: 親愛的客人,非常感謝您抽出時間分享您的反饋!我們很高興聽到您對酒店的便利位置以及房間的美景感到滿意。我們也很開心您享受了周邊的美食和環境。希望下次您來到因特拉肯時,我們能再次歡迎您入住Dear Guest,Thank you very much for taking the time to share your feedback! We’re delighted to hear that you enjoyed the convenient location of our hotel and the beautiful view from your room. It’s also great to know you explored some of the nice restaurants nearby.We hope to welcome you back to Interlaken on your next visit.Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Hani
Suite Junior
Soggiorno: nov 2024
Famiglia
1 recensione
4.2/5
Molto buono
Pubblicata: 20 nov 2024
موقع الفندق ممتاز قريب من جميع الخدمات ولكن الغرف المخصصة للعائلات غير مناسبة حيث انها تطل على منور داخلي ، ايضاً سعر نوقف السيارة اكثر من باقي الفنادق
Traduci
Risposta dalla struttura: عزيزي هانيشكرًا لك على مشاركتنا رأيك. نحن سعداء لسماع أن موقع الفندق نال إعجابك وقربه من جميع الخدماتبالنسبة لملاحظتك حول الغرف العائلية، نأسف إذا لم تلبي توقعاتك. يوفر الفندق خيارات غرف متعددة، بما في ذلك شقق واسعة بإطلالات مختلفة، ونسعد بمساعدتك في اختيار الأنسب عند حجزك المقبلأما بخصوص تكلفة موقف السيارات، فإن الأسعار تتماشى مع المرافق المتوفرة في المنطقة. ومع ذلك، نقدر ملاحظتك وسنأخذها بعين الاعتبار عند مراجعة خدماتنانتطلع للترحيب بك مجددًا في Essential by Dorint Interlaken ونعدك بتجربة أفضلمع أطيب التحيات،حسين عليمدير قسم الغرفEssential by Dorint Interlaken