New Hotel Collection Harbourside

The property offered a walk into the past. The area was not fully commercialized and it had a feel like when I went to the lake as a kid. The rooms were dated and somewhat clean and comfortable. I was disappointed that we were misled on the pool and water park. You have to read the fine print on the last page that the water park has a user fee per person. I would hope that they change that and remove the water park from the list of amenities and make it as an extra.

This is the 5th time we stay at this location. Great location, rooms are comfortable and speedy check in and checkout. Will keep returning.

The whole booking process was fast and easy, very affordable. Parking was convienant, rooms were so Nice and clean, very big with lots of Space. Whole full kitchen and bathrooms. Washer and dryer in unit.

Wasn’t able to check-in until after 4PM. Was given a nice room but near elevator and bright light that peered in through blinds all night. Nice clean bathroom with plenty of linens. Didn’t use the water park since the weather was a bit rough, but did enjoy Jimmy Guana’s next door for oysters and a beer and some corn hole gaming at the Rum Shack. Great restaurants and breakfast spots within walking distance. Pipo & Betty’s! Got a bit messy parking under oak trees and there was a huge puddle from the rain in front of office when checking out.

This was a terrible stay. I had a connecting condo with a connecting door and heard the neighbors the entire night. Zero sound proof.

A $30/day resort fee was added to advertised daily rate. Was told the fee was for parking which was on the street, Wi-Fi, 1 ticket to water park which we never intended to use. We asked for extra towels because of 4 day stay which took 4 calls to get towels. No daily maid service. Clerk was unable to explain final billing correctly. Not what we expected.

Poor sales practices, pool/water park is not included and is very expensive, not to mention every day you have to go to two different places to get the pool passes and then another place to get wrist bands. Don’t post a picture of the water park and then not clearly state the fees in the fine print.

The hotel is close to the beach, shopping, and restaurants. The trolley is easily accessible to go to Clearwater or Treasure Island. The hotel is great for kids with the waterpark being next door. However, the hotel charges a daily resort fee for no reason. The pool is not included in the stay. You get one pass for B units and two passes for A units daily but have to pay for additional passes. They claim to have coffee and tea in the common areas however there is only a coffee shop in the check in area that opens at 8 and coffee can be purchased. There is a coffee maker in the room. The hotel seems to focus on selling time share. We had a B unit and there is not a dresser, only a t.v stand with two drawers and a night stand with a drawer, and one closet. There are laundry machines which cost two dollars per wash and two dollars to dry, there are not change machines. A units have there own laundry.The check in girls were very nice. Great for kids but we will not return to this hotel. The Holiday Inn next door was much nicer, it connects to the pool area as well, and had it's own restaurant and mini golf.

It was good for the kids. Close to everything in the area. Plenty of food options and having a kitchen was key with the family. Cleanliness could use some improvement but overall a good stay.