Recensioni su Grand Hyatt Incheon

Due to flight delay, we miss the last hotel shuttle, luckily we connected to airport Wi-Fi and ask family oversea to call the hotel and inform them we arrived and are waiting for our luggage also tell them we miss the last shuttle and this is our first time in Seoul we don't have the local currency, the front desk tell us we can go to the 3rd fl gate 12 for the airport shuttle or taxi and pay with visa, and she also said the latest check-in time will be 12:30, after that will result no show, but she didn't tell us that shuttle will drop you off at a subway station and there's no phone or Wi-Fi connection to contact the hotel for pick up, we waited over 15 mins in cold and rain at the station and finally around 11:00 something a lady walk out from the station and we ask for her help to call the hotel to pick us up, Thanks her!! Just imagine, We are stressed, hungry, wet and tired and they give us a room at the old Wing that have to walk a long way.....sign.... My suggestion for the front desk, do not assume all your guests know they have to make a call to the hotel to pick them up and all of them have local phone or data Sim, since you know your guests arrived and there's raining outside with cold weather at late night, you can send someone to the station and wait for them in advance. Careless service Grand Hyatt Incheon.