Hotel in zona Impression Bridal Galleria, Houston

La stanza stessa è molto buona, ma il portiere è chiaramente alla porta, non ci dice che abbiamo un parcheggio sotterraneo gratuito, che ci porta a un parcheggio a terra alla porta dell'hotel, né chiede se abbiamo bisogno di aiuto per prendere il bagaglio, ma vedendo altri ospiti di colore della pelle, è molto attivo per preparare il bagaglio e sentirsi discriminato.

If it were possible to leave a zero star review of this particular property I would do so. I did not actually stay at the hotel - this review is related to the terrible service I received regarding my reservation and attempted check-in. First, let me note that we are Hilton Diamond members, so we only stay at Hilton properties and we are frequent travelers... I had a reservation booked for June 5-9 for two connecting rooms. I have a copy of the CONFIRMED reservation for guaranteed connecting rooms, and I should note, we selected this particular hotel as they showed guaranteed connections as an option. When I attempted to check in to my rooms via the app the rooms were not connected or even located next door to each other. I called the hotel directly and no one would answer the phone. I then called Hilton, spoke to a customer service agent who ALSO confirmed that my reservation was confirmed for guaranteed connecting rooms. The agent attempted to call the hotel (while I sat on hold for 20+ minutes because no one would answer his call either). When he finally got someone on the phone they argued that our reservation was not for connecting rooms and informed him there were no connecting rooms available. I was ultimately transferred to a couple of different agents and then finally connected directly to the hotel. The person I spoke to (night manager/desk person on the night of June 5th) was the rudest Hilton employee I have ever dealt with. She informed me that there were no connecting rooms available and then proceeded to argue with me that I didn't have a reservation for connections. I offered to send her the reservation confirmation as proof. She ignored me. She said she could put us in rooms that were ”close” to each other - I told her that was not an acceptable option as we had children travelling with us that could not be in a hotel room by themselves. I asked if she could at least correct the issue and reassign us to connecting rooms starting the following day and for the rest of our stay. Her response was that she didn't know if that was available and couldn't confirm it because she ”didn't know who was working the next day”. I then told her to cancel one of our rooms and put us all in a single room with 2 beds plus a rollaway bed. It was at that point that the employee got rather nasty (and even more unhelpful than she already was) and informed me that she would not be taking any ”demands” from me, started acting like she couldn't hear me any more (sarcastically saying ”Hello? Hello”? Oh, I guess you aren't there?”) and then hung up on me and refused to answer the phone again. This was all happening at approximately 10pm. I was left with nowhere to stay for myself/my family that night and had to scramble to find a new hotel. The entire failure of the reservation and then the way the hotel employee dealt with the situation was utterly unacceptable. The service and behavior of this hotel, and in particular, this employee is deplorable. This wa

I stayed here for 2 nights after the derecho storm left my home without power. This is a great location in the Galleria and convenient. Access in and out of parking lot was easier than expected. Check in was quick and efficient and I was given easy to understand instructions for accessing my room (hotel is a courtyard layout). Room was very cold when I entered which was extremely appreciated considering it was 100 degrees outside. Room was very clean and the kitchen was stocked with necessities including a coffee maker. Bed was medium comfortable (a little firmer than I would like). I brought my dog and there was a pet relief area by the parking. Had to compete with cleaning staff for the elevators a few times. But i would stay here again.

Il servizio dell'hotel è buono, l'ambiente e la posizione sono buoni, il letto è comodo, la piscina è pulita, il bagno è molto grande, occupa un grande spazio nella stanza, e la stanza sembra un po'piccola.

Tutto sul mio soggiorno era grande. Saray, Carolyn M, shalia era sorprendente. Angela e Cecilia facevano bevande fantastiche al bar. Ho avuto un tempo di relax. La piscina era all'interno e all'aperto. Ho provato il hamburger e il sandwich di pollo fritto al ristorante. Entrambi erano deliziosi, i letti erano comodi, la lobby è bella.

Non usare trip.com per prenotare. Così tanti trucchi sul sito.Vai a prenotare direttamente attraverso gli hotel o i voli.

Decent hotel but was a bit old, but considerably clean compared to other stays that I have been to. The service was great and breakfast was decent too. Should try the pool and fitness room as well!

Although this is still my favorite hotel in the Houston area I wasn’t extremely impressed this stay. Our air conditioner was blowing hot air so we slept with the balcony door open. On our final day the shower wouldn’t drain. I will still continue to stay here because the staff is excellent and the location is perfect. And the views are amazing

Il parco vicino all'hotel, il personale era bello e occupato, ma rispose le mie domande. Non mangiavo al ristorante, ma era bello vedere che era un'opzione. Hanno anche una navetta per portarti intorno, non l'hanno usata, ma sono felice di essere offerta.

Quando ci siamo accorti, siamo andati in camera per scoprire che la chiave della carta/blocca non funzionava. Il concierge era molto utile e ha detto di mandare l'ingegnere per aiutare. Abbiamo aspettato circa 10 minuti, ma capisco che l'ingegnere era molto occupato a assistere con le chiavi di carte/blocca di altri patroni, quindi abbiamo dovuto lasciare l'hotel per cena e tornare. Il concierge ha detto che avrebbe dovuto provare la carta/blocca per assicurarci che potessimo entrare nella nostra stanza più tardi quella sera. Quando siamo tornati in camera d'albergo, non potevamo ancora entrare. Abbiamo aspettato altri 15 minuti per farlo comparire, e in quel momento ha fatto un'idea, non riusciva a entrare in camera, e ha detto che avrebbe bisogno di altri strumenti per farci entrare. Abbiamo aspettato altri dieci minuti nella catena calda e mugghiosa per tornare con i bar di crowbar, e finalmente ci ha potuto entrare, dopo circa trenta minuti di aspettare nella catena calda. Ora non sono colpevole dell'ingegnere o dei concierge, ma stanno facendo il loro lavoro al meglio delle loro capacità, ma un hotel molto bello come voi dovrebbe avere un sistema sicuro di fallimento migliore di crowbar. Un po'di paura che qualcuno possa aprire una stanza con una piccola bar o due.