What a great property - and let me tell you why in 2 words: The Staff. Look, this isn't a 5 or 4 star property. It's older, a tiny bit dated, and clearly the cap-ex partners of this hotel chain hasn't spent a lot of money to upgrade a whole lot other than maintain. But the STAFF was OUTSTANDING. I wish they would work at the other hotels I stay around the US - they are CLEARLY 5 star and without them there, I would have scored lower. The breakfast was just fine, the rooms spacious and clean and my overall experience was good. We did have almost 36 hours of no water, which I don't blame the staff or the hotel for, but not being able to shower, flush the toilet, etc for that long was a problem - I had to grab water from the pool; but the staff was so darn accommodating, it was well worth staying there and I would stay there again. So to the team at Residence Inn, kudos, great job doing the best with what you had!
Traduci