Hotel Hotel con sorgenti termali a Santa Cruz de Tenerife

Bella struttura d’epoca in ottima posizione davanti al parco principale di Santa Cruz. Camera non grande, ma dotata di due ampie finestre e terrazzino e bella vista mare. Purtroppo un po’ rumorosa a causa della strada sottostante nonostante fosse al quarto piano. Colazione non adeguata per un hotel 5 stelle, poca varietà specialmente per quanto riguarda il dolce. Apprezzabile invece la disponibilità di spremute di arance fresche. Deludente la location dei tavoli esterni per la colazione, zona umida e fredda. Personale non proprio adeguato, sia alla reception, sia al bar serale. Elementi scaldanti a gas malfunzionanti, servizio più adatto ad un hotel tre stelle, ma prezzi da 5 stelle. Si potrebbe migliorare e anche tanto!

This hotel was poor value for the 500 euros I paid as a treat for my wife for a four-night stay, with no meals provided in this cost. I booked a junior suite which stated that there was a lounge and bathtub, together with several extras. Bathtub was a standard bath. The lounge area was in a dark area in the middle of the suite with the bedroom next to the windows over what was a noisily street with four cafes below. The TV was in the bedroom not in the lounge, however not any good to us, as it was the first hotel I have been to in Europe where all the channels on TV were in the language of that country. The WI-Fi would only connect to two devices rendering our tablets useless, despite trying to close the link with our phones and trying to connect our tablets. The extras turned out to be a cup and saucer each in the room where we would have to walk 50 metres to get our free coffee or tea and water from machines and no fresh milk. The other extras were not very nice tasting apples, and the free pastries were small pre packaged single muffins and a single prepacked biscuit. We never had the breakfast as we thought the charge of 16 euros each was a bit expensive, especially when you could get a reasonable breakfast just outside the hotel for under half that price. The clothes hangers were not fit for purpose, if two items were hang on them the leather made hook could not take the weight and would fall to the floor. On the plus side the suite was kept clean and the bathroom door that would not close was mended promptly. The hotel is near shops, but about a 20 minute walk away from the Old Town. As mentioned earlier this hotel was not any way near value for money and a poor start to our 16-day holiday in Tenerife. Thankfully the other two hotels we used were much better where we were full board for about 20 euros a night extra for the two of us compared with the price we paid for the Silken.