63 Đ. Nguyễn Huệ, Bến Nghé, District 1, Ho Chi Minh City, VietnamDettagli hotel
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1 notte
Recensioni degli ospiti
4.2/5
Molto buono
136 recensione
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Recensioni verificate
Ubicazione4.4
Strutture e servizi3.9
Servizio4.1
Pulizia4.3
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Tutte le recensioni(136)
Recensioni positive(124)
Recensioni con foto/video(21)
Ottimo servizio(15)
Troppo rumore(14)
Pulito e ordinato(13)
Posizione conveniente(11)
Soggiorno meraviglioso!(10)
Camere magnifiche(10)
Posizione centrale(9)
Ottima colazione(8)
Recensioni negative(12)
Utente anonimo
Camera Premier
Soggiorno: lug 2024
Coppia
5 recensione
2.5/5
Pubblicata: 21 lug 2024
When booking, it stated river view if select premier room. When check in to the room, this is what we can see. Moreover the hotel is undergoing renovation and the swimming pool was not empty without water. None of this was informed prior to the booking. Some staff were friendly and some sounded rude especially when we checked why the room view is not as per what it stated.
Traduci
6/8
Tina_Cheng
Camera Premier
Soggiorno: mag 2024
Lavoro
39 recensione
4.0/5
Molto buono
Pubblicata: 2 ago 2024
Yeah, this hotel location is very great at Central of the city close to the main building and the main road. All the activities are nearby so walking is a pleasure during this time and the facilities are OK reasonably priced compared to other hotels and the great location again is the key for business. It’s a reasonably priced.
Traduci
Risposta dalla struttura: Dear Ms. Tina,Thank you for your feedback on your stay with us. We value your comments and will work on the issues you mentioned. We hope to welcome you back in the future.Best Regards,Robert FallsGeneral Manager
Danila
Camera Premier
Soggiorno: set 2024
Famiglia
11 recensione
3.7/5
Pubblicata: 23 set 2024
Manager took photos of my card sensitive information to process payment, now makes me worry about scam. Don't use the laundry, 10x the price for mediocre quality and having to poke them in every stain (had to return clothes because they weren't cleaned)
Traduci
Utente ospite
Camera Club
Soggiorno: mar 2024
Coppia
6 recensione
3.2/5
Pubblicata: 19 mar 2024
Longer review to explain our experience. It is not 4 stars. Maybe 20/30 years ago it was but not now.
We paid about $200 for one night, for a river view club room with afternoon and nightly candles cocktails and club room access, 3pm late checkout and 15% off airport transport.
When we arrived they would not tell us how much airport transport would be for leaving the next day. Just that it was expensive and we should get a cab instead. That was a little disappointing, we should have pushed for the price but we were tired from our flight and hungry.
The room we were put in was grubby and had a bad smell and NO river view. We called reception to mention we had booked the river view. They moved us down and across the hall. The new room had a nice view, had clearly being prepared for guests with brochures and pamphlets. No smell and had been recently cleaned. It felt like they were just trying to see if they could get away with giving us the bad room instead of the one we had booked. I've added pictures of the view from both rooms.
After moving we went to afternoon tea which was really nice. Although our room move meant we had to wait because no one had shared the records of our room switch which was kind of awkward. Once we got to it the food was nice and filling (see food pictures) The bathrooms in that lounge were out of hand soap.
We went back to the room. Had a shower but the shower/bath drains onto the floor so a large unsafe pool of water Is right under your feet as you step out of the tub.
Went out for the canapès. That was disappointing. We got there at 6:20pm. Everything had gone cold except the fried rice. There were no cocktails, just bottles of whisky and rum and you could take a can of coke, sprite, or tonic water to mix yourself. Luckily we were still full from the afternoon tea.
We went out nearby and came back to find the street party next to the hotel was still raging and although the people mostly went home, the music players kept going until about 1am. That was awful and I'd recommend not staying on the river side if you're staying Friday to Sundays and want to get up early.
Next morning we went to breakfast, it was a very small selection. We got a bread roll that was hard as a rock. Nothing was very fresh. It was disappointing. Also can only get black coffee or machine coffee.
We went out for the day and came back to pack at 2:30 for our flight and the safe had stopped working. Could not even type in the PIN. This was nervwracking as it was our last day and passports were in there. It took 4 calls to reception and 1 hour for them to send someone to fix it. Batteries had run out. These things happen but maybe there should be a schedule for changing these things or at least a swift response when someone is trying to check out and cannot open it. When the safe technician did show up he was great and very personable.
Once I got our passports we checked out and they stored our bags safely in the luggage room for us until we got our cab.
On the other amenities; the gym seemed good snd had indoor and outdoor terrace with more weights. The doormen in lobby are cheerful. The pool was very basic, I think it looks better in the pictures. The lobby bar is expensive. The lobby is pretty but smells like it was mopped with dirty water sometimes which is unpleasant.
Overall it was a bit of a letdown. I'd give it 3 stars, it would be 2 if we had stayed in our first room. We would return to the area but try a different hotel.
Traduci
6/9
Risposta dalla struttura: Dear Guest,After carefully double checking, according to the confirmation from Booking, you did not request a river-view room during booking, so we did not provide this type of room. However, when you did not like the room provided and requested a river-view room, we promptly changed your room. We have thoroughly checked and confirmed that you did not book our airport shuttle service but chose to take a taxi instead, despite us offering a 15% discount.About our Club Lounge, it does not serve cocktail drinks, but only sets up some types of spirit so that guests can mix their own.About the complaint “no hand soap” at Club Lounge bathroom and Safety box, we appreciate the feedback we receive from our guests as it helps point out areas where we can improve. We are committed to always satisfying our guests and continuously striving to improve.Yours sincerely, Robert J. FallsGeneral Manager
YOUNG HAN
Camera Premier
Soggiorno: lug 2024
Lavoro
7 recensione
4.2/5
Molto buono
Pubblicata: 14 lug 2024
The location is really good
However, if you are a family traveller, please avoid
There is a club next to the hotel.
So we can hear loud music until late.
Traduci
Tracie Tran
Camera Premier
Soggiorno: lug 2024
Prenotato per altri
4 recensione
4.5/5
Ottimo
Pubblicata: 31 lug 2024
It is located in the center of Ho Chi Minh at the walking street with lots of restaurants and services . Good for travelers and business .
Traduci
Risposta dalla struttura: Dear Ms. Tracie,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.Best Regards,Robert FallsGeneral Manager
Utente ospite
Camera Premier
Soggiorno: giu 2024
Famiglia
17 recensione
5.0/5
Eccezionale
Pubblicata: 4 lug 2024
Very good experience in this hotel. Clean, convenient and friendly service in this hotel.
Traduci
Risposta dalla struttura: Dear Valued Guest,On behalf of Saigon Prince hotel, we would like to extend gratitude for choosing our hotel to stay with us. It was a pleasure to have you as our guest.We hope that your experience with us met your expectations. Our guests satisfaction is important to us and we are delighted to know that you enjoyed your time at our hotel.We strive to create memorable experiences for all our guests, and your positive feedback serves as great encouragement for our team. Once again, thank you for choosing Saigon Prince hotel. We appreciate your patronage and hope to welcome you back in the near future.Warm regards,Robert FallsGeneral Manager
Utente ospite
Executive Matrimoniale o Doppia con Letti Singoli
Soggiorno: mag 2024
Lavoro
3 recensione
5.0/5
Eccezionale
Pubblicata: 30 lug 2024
It’s good experience and the location is great close to everything no need to take a cab just walk
Traduci
Risposta dalla struttura: Dear Guest, Thank you very much for taking time to share your review. We are very delighted that you had a great time at Saigon Prince Hotel. We wish to welcome you back to our hotel again and I will pass on your kind words to our staff members. Again, thank you very much and we look forward to welcoming you back soon. Yours sincerely, Robert J. FallsGeneral Manager
Aaron Martin Luke Ng
Camera Premier
Soggiorno: apr 2024
Solo
4 recensione
4.5/5
Ottimo
Pubblicata: 12 mag 2024
Good Location to many hotspots. Noise level from surrounding clubs can be loud. That’s the only downside
Traduci
Risposta dalla struttura: Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!Sincerely,Robert Falls | General Manager.
clar.tan
Soggiorno: ott 2023
Famiglia
16 recensione
4.7/5
Fantastico
Pubblicata: 20 ott 2023
The place is very convenient but not convenient at night when y need a car back ti hotel. They closed the road for pedestrians to walk so you have to walk a long way and nowadays its always raining not good for children
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Bernard Loh Wei Soon
Executive Matrimoniale o Doppia con Letti Singoli
Soggiorno: feb 2024
Lavoro
3 recensione
5.0/5
Eccezionale
Pubblicata: 28 feb 2024
Good hotel
Traduci
Risposta dalla struttura: Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.Sincerely,Robert Falls | General Manager
Utente ospite
Executive Matrimoniale o Doppia con Letti Singoli
Soggiorno: feb 2024
Solo
30 recensione
3.7/5
Pubblicata: 25 mar 2024
there are many nearby hotels which are cheaper and much better
the hotel is offering 2 rooms, city view or river view and guess what the cheaper room is much better than the expensive room that's why I recommend the river view room as it is cheaper and better view. The location is great just directly on Flower Street one of the most famous and most crowded streets in Ho Chi Minh
I don't recommend this hotel at all
Traduci
Risposta dalla struttura: Dear Guest,Thank you for your feedback on your stay with us. We value your comments and will work on the issues you mentioned. Best Regards,Robert FallsGeneral Manager
Utente ospite
Camera Premier
Soggiorno: giu 2024
Solo
10 recensione
4.7/5
Fantastico
Pubblicata: 24 giu 2024
Very good point and hotel,good price quality,staff very good
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you very much for taking the time to share your experience with us. We greatly appreciate your kind words about our hotel, price quality and staff. It's our goal to provide a memorable and enjoyable experience for our guests, and we're delighted to hear from you. We hope to have the pleasure of welcoming you back again soon. Sincerely,Robert Falls | General Manager.
Smith
Camera Premier
Soggiorno: gen 2024
Solo
8 recensione
5.0/5
Eccezionale
Pubblicata: 18 gen 2024
I’ve visited HCMC many times over the years trying several of the hotels.
I (we) stayed in the Saigon Prince Hotel a few years ago and it was the obvious choice for this visit.
The location, staff and rooms are everything I look for in a “comfortable” stay.
Most of the “touristy” places to visit are within walking distance or it’s easy to get a car/motorbike taxi to anywhere.
Another comment - the buffet breakfast is the best I’ve found in HCNC.
Traduci
Utente ospite
Camera Premier
Soggiorno: dic 2023
Lavoro
22 recensione
3.7/5
Pubblicata: 15 dic 2023
Good location at the main boulevard. Room is sufficiently spacious. However, avoid the highest floor. The equipment on the rooftop runs and creates annoying buzzing noise.