Recensioni su Grand Naniloa Hotel, a Doubletree by Hilton

This hotel is so terrible,despite charging me for exorbitant charges for resort fees, valet and asked them to clean up my room,hotel front desk told me I need 24hr. notice.It sucks. This is the only hotel responded me like that in my 30 years of of EXPERIENCE.Never book on this hotel again and spread their actions to my friend family and public.

Have a great stay at the hotel, nice view, close to the beach.

The Restaurant doesn't have special menu, just expensive. But, the scenery is pretty good. The pool is used only by kids. So, we wanted to use it, but we didn't. And, I felt it's for adults who drink alcohol. So I don't recommend young adults.

Loved the service they have there especially the 24h valet parking they offer. The first room I got was not really well as it feels very dusty, but they were very quick and offered a new room for me. I wanted a balcony and upgraded myself to it. One issue is the minor noise of some kind of engine at night especially when it’s quiet in the room. Definitely will be back to this hotel.

Not good experience at all.

The service was very terrible when I looked on my checking paper it said balance I pay at the hotel is $46.00.But it was a different story when I checked in they told me I would have to put $100.00 deposit which I didn’t even get back my deposit.They double charge me 46.00 twice.This is one hotel the bed was dirty look like the bed wasn’t even made.The carpet was very dirty.No nice scenery.I will never recommend anyone to go to this hotel.They make it look amazing in the pictures but it’s not what you see on the pictures.

Stayed only the one night. Decent room size, basic room amenities, valet parking onsite. The air conditioning was too loud to have on overnight. Overall a pleasant stay.

Paint from the walls peeled off, service was so so, difficult to get the welcome drink as bartender was over stretched, many light flies where there during our stay unfortunately.

Double charged my room fee, the limited services. Would not recommend at all. Front desk receptionist not very friendly and not at all want to help out.

So many ants in the room

very clean

性價比太低！房間裏有螞蟻；地板濕滑沒有安全感；窗玻璃污垢滿面；樓外面也是污垢滿面。與品牌價格不相稱。不推薦。

房間挺一般的，一進去看到床上有一些莫名其妙的凸出來的地方，但是整體還行畢竟在hilo沒什麼特別好的酒店 如果衹是過渡一晚，湊活一下的話，這家酒店還是可以的

酒店坐落在美麗hilo bay 風景優美 鳥語花香 可惜了這麼好的環境 先説一下這個room 第一天入住的時候 剛進房間就發現towel上有幾根長黑頭髮！**** disgusting ！然後就叫了酒店staff換毛巾 結果這個人拿走了臟毛巾 就再也沒有回來 ……… 然後再説一下 打掃房間 我跟我太太住了四個晚上 五天時間就來打掃了一次！然後酒店前台跟我説需要我每天打電話給housekeeper 告訴他需要打掃房間！最後説一下G floor的那個酒吧 就是這個酒店是沒有地方吃早餐的 可以在酒店前台旁邊的bar order 一些蛋糕啊 甜的要死的餅乾啊 還可以去樓下 G floor點一些正常的早餐吃的食物 然後我點了個可頌 一杯美式 （20多🔪） 然後我就告訴staff掛房賬 給你張表格填房間號 還有百分之幾小費 我心想你什麼服務都沒提供我就沒填小費 結果就是玩在旁邊坐了10幾20分鐘 早餐還沒送過來 過去一問就一個袋子放在一旁 美式一小杯還沒倒滿… 就因為我沒給小費嗎 就這種服務 真的很下頭 ！好了 我講完了 這個島很大風景很美 很值得來 但是不會再來住這個酒店了 ！太差！