Hotel in zona Makrydakis Joseph SA, Heraklion Prefecture

We have just returned from another wonderful stay at the Galaxy hotel. Everything about the hotel is faultless: the location, the size and quality of the room, hygiene, food and drink and, above all, the impeccable staff. There really can’t be anywhere better to stay in Heraklion! Thank you to everyone at the hotel for making our visit so memorable.

Albergo incantevole con ottimo servizio e receptionist gentilissimo.

Second time we stayed here. We knew the location ( excellent but a little hectic with narrow lanes). We asked for a balcony as sea view on higher floors and roof terrace. Simple but good breakfast.

C'è un letto matrimoniale in camera, un letto singolo, anche se non c'è grande spazio, ma i mobili sono pieni: le tute, i desk, il bagno non è piccolo, ci sono piccole finestre che possono essere ventilate.Viviamo nella stanza di cortile e abbiamo un lungo balcone. Anche se la stanza è diretta verso la strada, la finestra e la porta sono ben isolati per dormire la notte.La posizione dell'hotel è buona, camminando 6-7 minuti da un camion.La ricezione è inglese, accoglienza entusiasta, soggiorno e uscite dal negozio sono semplici e rapidi. La porta dell'hotel è un autobus. Qualunque sia l'aeroporto o l'autobus che arriva a Liuqi, c'è una stazione di autobus direttamente alla porta.L'igiene è buona, c'è un caldo bagno.La colazione è ricca di quanto immagino.Il rapporto costo-beneficio è molto buono.

A dirty, dingy, dull, noisy hotel that should be a 2 star rating and not a 4 star! I had a 3 night stay at this hotel following a weeks stay in a lovely hotel in Rethymno. My friends checked in to the Castello City hotel later that evening for 3 nights too. We found the hotel to be the most depressing place to stay. The hotel is not what it describes itself and the photos do not match up or come close to what they show on Trip Advisor. Our rooms no 201 and 202 were very small, dark and gloomy as there was no natural daylight coming into the rooms and the glass doors that should have led out to an airy balcony (with no room for a table) was facing brick walls. It was difficult to see what the sky looked like unless you wound your neck around. The walls and curtains were dark in colour and lighting was so poor in the rooms that you couldn't see yourself in the mirrors. The noise outside of the rooms was unbearable at night and early mornings. The carpets were filthy and worn in the corridors. The breakfast was poor and the welcome from the hotel receptionist was very poor. When l first arrived at the hotel and waited for my friends to arrive, l walked a short distance from the hotel only to find the streets dirty with skips of rubbish strewn everywhere. It was chaotic with speeding traffic and a lot of undesirable people hanging around and l found myself scared. Had the hotel advised me of where to go and what areas I should avoid, that would certainly have helped! When l spoke with the receptionist about the rooms, he just didn't care! He said there was nothing he could do as they were fully booked. We most definitely would have moved hotels if we were staying for longer. Once you find your way around Heraklion, you will enjoy the city centre filled with nice restaurants and shops especially in the evening. The port is worth a visit and there a few nice beaches on a short bus ride away. Looking at other reviews on Trip Advisor, I note that the hotel does not respond to them which gives me the opinion that they simply don't care. I have attached photos

It’s ok. Sone things are good. Like dinner is a fair price for the smorgasbord style. Breakfast is ok. Not great. But enough. Sufficient. AC does the job in the room. Slow. ButAC in common areas is at 25. For many cultures 25 is warm and puts ion a sheen or sweat still. Not fun to sweat indoors while eating. Prices are high for juices. Smoothies and such. Too bad. And some rules are weird. saying I can’t have my own food or drinks. Etc. sorry. Your a three star hotel. You don’t get to tell me what to do. We are paying for shelter annd accommodations. And we will live as we wish when it comes to basics. Food for thought. Wifi is useless in rooms. Or our room. Travellers need wifi in the modern eta. Simply unacceptable. Staff is ok. Not charming. But willing to try and help. Also: The pool - can’t be used after 6 pm, that’s insane. Travelled all over the world. I have never seen that before. It’s asinine. You leave for the day. Come back. And can’t swim after 6 pm, ridiculous. .