Recensioni su Castello City Hotel

Nice place

Très bon accueil mais très mal isolé . On entend tout depuis les chambres

Très bon petit déjeuner

Très satisfaite du séjour...personnel très professionnel..

A dirty, dingy, dull, noisy hotel that should be a 2 star rating and not a 4 star! I had a 3 night stay at this hotel following a weeks stay in a lovely hotel in Rethymno. My friends checked in to the Castello City hotel later that evening for 3 nights too. We found the hotel to be the most depressing place to stay. The hotel is not what it describes itself and the photos do not match up or come close to what they show on Trip Advisor. Our rooms no 201 and 202 were very small, dark and gloomy as there was no natural daylight coming into the rooms and the glass doors that should have led out to an airy balcony (with no room for a table) was facing brick walls. It was difficult to see what the sky looked like unless you wound your neck around. The walls and curtains were dark in colour and lighting was so poor in the rooms that you couldn't see yourself in the mirrors. The noise outside of the rooms was unbearable at night and early mornings. The carpets were filthy and worn in the corridors. The breakfast was poor and the welcome from the hotel receptionist was very poor. When l first arrived at the hotel and waited for my friends to arrive, l walked a short distance from the hotel only to find the streets dirty with skips of rubbish strewn everywhere. It was chaotic with speeding traffic and a lot of undesirable people hanging around and l found myself scared. Had the hotel advised me of where to go and what areas I should avoid, that would certainly have helped! When l spoke with the receptionist about the rooms, he just didn't care! He said there was nothing he could do as they were fully booked. We most definitely would have moved hotels if we were staying for longer. Once you find your way around Heraklion, you will enjoy the city centre filled with nice restaurants and shops especially in the evening. The port is worth a visit and there a few nice beaches on a short bus ride away. Looking at other reviews on Trip Advisor, I note that the hotel does not respond to them which gives me the opinion that they simply don't care. I have attached photos

Hotel che merita tutte le stelle che ha. Posizione perfetta, accoglienza e staff impeccabili. Colazione ricca e ben servita, stanze pulite ed accoglienti. Parcheggio gratuito al coperto. Consigliatissimo

In realtà non è assolutamente un 4 stelle. L’hotel si presenta con molta trascuratezza. Camere molto rumoroso e per niente insonorizzate. Si sentono rumori dalle altre stanze e dalla strada, visto che l’hotel si trova in una zona ad alto scorrimento di auto. Colazione scadente.

Questo hotel dovrebbe venire rinnovato. La camera che abbiamo ricevuto aveva letti molto datati e scomodi, lo scarico della doccia non funzionava. La pulizia non era soddisfacente. La camera era anche molto rumorosa. Il ristorante dell’albergo sarebbe potenzialmente molto carino, sulla terrazza al quinto piano con una bella vista sulla città. Anche qui però ci sarebbe bisogno di un ammodernamento e per quanto riguarda la colazione, la qualità andrebbe aumentata, succhi non freschi, nessuno iogurt. Poca cura alla qualità in generale.

The hotel is centrally located. Multiple restaurants within walking distance. We got a triple room as our son was with us. Hotel was clean , staff very friendly. Breakfast was sumptuous. We also ate at the in-house restaurant and the food was excellent. Highly recommended.

Too much noise in the hotel this night (April 15th, 2024) due to groups of young people badly managed by their professors and worse by the hotel management. In the rooms next to mine the music and noisy conservations lasted until 2:00am ! No supervision by the hotel’s night staff and when I mentioned it to the night receptionist, there has been no improvement. I had to knock the door and complain directly to the occupants to make them stop. At 2:00am! To conclude, 1- no management of the distribution of rooms according to the types of people (the hotel knew it was hosting groups of students, it had placed them next to couple travelers), 2- no management of tranquility at night, yet it is clearly the main responsibility of an hotel (one comes to the hotel to sleep!). We wonder how the hotel is managed... Never more nights in Castello City Hotel of Heraklion.

The hotel was small and the lighting in the toilet wasn't good and the room was dirty and some service wasn't the best morning dinner was good but the dinner at night wasn't good and you can hear everything from the other's rooms inside your room.

Excellent central location, walking distance to major sightseeing sites. Polite and helpful staff, excellent breakfast and very clean. The only disadvantage is the quality of the bed mattress and the pillows, which are not very comfortable.

I don’t know who gives hotels in Greece their star ratings, maybe themselves? This hotel is definitely not 4 star! I would give it a 2 at best! It looks nothing like the pictures, it is old and just ugly. The lobby looks like a backpackers lodge, it smells of cigarettes even! The rooms are just old and disgusting. The toilet doesn’t have enough lights and the drain in the shower doesn’t even work properly! How can this be a 4 star hotel honestly??? Will never be coming back!

This hotel is conveniently situated outside the main centre but an easy walk to the old town and coastline. It is certainly not up to 4 star quality. The hotel is getting tired with fixtures falling off the walls, tiles cracking laminate pealing and grouting stained. It would be an ok 3 star hotel. The location is great. The breakfast buffet is standard and of ok quality (the Douwe Egberts coffee is awful though the espresso machine is available after 10am on the same level to buy coffee rom) and the view from the 5th floor bistro exceptional. Staff were polite and helpful though it felt as though we were inconveniencing the gentleman front desk staff member. When informing him of the lock that didn’t work, the plumbing issue in the shower and the side table that had come away from the wall the sarcastic response was “Anything else?” The female front desk attendant was very friendly. We had complimentary water on the first night but not after that, maybe it’s only a ‘welcome to your first night’ thing.