Hotel in zona Agios Efthimios, Heraklion Prefecture

A dirty, dingy, dull, noisy hotel that should be a 2 star rating and not a 4 star! I had a 3 night stay at this hotel following a weeks stay in a lovely hotel in Rethymno. My friends checked in to the Castello City hotel later that evening for 3 nights too. We found the hotel to be the most depressing place to stay. The hotel is not what it describes itself and the photos do not match up or come close to what they show on Trip Advisor. Our rooms no 201 and 202 were very small, dark and gloomy as there was no natural daylight coming into the rooms and the glass doors that should have led out to an airy balcony (with no room for a table) was facing brick walls. It was difficult to see what the sky looked like unless you wound your neck around. The walls and curtains were dark in colour and lighting was so poor in the rooms that you couldn't see yourself in the mirrors. The noise outside of the rooms was unbearable at night and early mornings. The carpets were filthy and worn in the corridors. The breakfast was poor and the welcome from the hotel receptionist was very poor. When l first arrived at the hotel and waited for my friends to arrive, l walked a short distance from the hotel only to find the streets dirty with skips of rubbish strewn everywhere. It was chaotic with speeding traffic and a lot of undesirable people hanging around and l found myself scared. Had the hotel advised me of where to go and what areas I should avoid, that would certainly have helped! When l spoke with the receptionist about the rooms, he just didn't care! He said there was nothing he could do as they were fully booked. We most definitely would have moved hotels if we were staying for longer. Once you find your way around Heraklion, you will enjoy the city centre filled with nice restaurants and shops especially in the evening. The port is worth a visit and there a few nice beaches on a short bus ride away. Looking at other reviews on Trip Advisor, I note that the hotel does not respond to them which gives me the opinion that they simply don't care. I have attached photos

El Greco è un mio punto di riferimento a Heraklion ed è migliorato negli anni anche se conserva lo stile anni '80. Però è pulito, ha tv, wi-fi, AC, minifridge, tende semioscuranti e infissi insonorizzanti. Il bagno è piccolo ma nuovo e funzionale. Ha il deposito bagagli. Ed è in pieno centro!

We stayed at the hotel for five nights in July 2022. There were eight of us in total so two families. The location is absolutely perfect as it is right in the middle of Heraklion, opposite the bustling square with its wonderful with its Artisan stalls which are worth visiting and only a short walk to the shops and wonderful selection of restaurants. Heraklion is a truly bustling and Cosmopolitan city. The Hotel is very close to Heraklion Archaeological Museum and a bus or taxi ride to the beach. It is also not too far from the port you can walk there but we took a very quick taxi due to the heat. Upon arrival we were made to feel very welcome and our baggage was taken to our room for us. The reception area is refreshing to walk into from the heat outside and the decor is lovely and very modern with a comfortable seating area. There is a downstairs bar which is very chic with beautiful artwork where you can eat and you can just walk through to the shops outside to have a mooch with is perfect. Our check in process was very smooth and efficient. Check out is at 12 and check in is at 2. We had travelled from Chania by taxi. and were a little early. The gentleman on reception was able to find our group a room to check into while they got our other rooms ready which was very helpful and we did not have to wait too long. We had the economy rooms two different types between us. The ones which have balconies and the ones which are inside but don't have a balcony. The latter were a bit bigger than the ones with the balcony and the children's bed has its own little area which we really liked. The bathroom and room were very clean and the cleaners were very helpful and polite. We had a small fridge all the usual amenities you would expect and the air conditioning always worked well. I really feel (being from the UK) that the hotel represents very good value for the price we paid - if we were to pay a similar price in England we would not be staying in nearly such a nice hotel that's for sure. Certainly not one with a pool on the roof! We absolutely loved the roof area. The pool is quite small (but still big enough to have a lovely, cool swim). The pool area is clean and there are sunbeds and chairs you can sit on around the pool and plenty of place to sunbathe. It is absolutely lovely the perfect place to relax and take in the view. They also have a lifeguard up there at all times which we were not expecting. The pool is open until 8 at night but you can still go up to the roof for drinks and to eat your dinner after this time. They also provide towels for you which is great. The bar on the roof is absolutely excellent and the service is impeccable. The bar staff and waiters and waitresses work so hard and are so friendly (whilst also remaining professional). The bar food is great especially the mini burgers and the club sandwiches are to die for. You can also have dinner up on the roof and there are lots of lovely tables and chairs to chose fro

Second time we stayed here. We knew the location ( excellent but a little hectic with narrow lanes). We asked for a balcony as sea view on higher floors and roof terrace. Simple but good breakfast.

Nous avons pris le forfait demi-pension, c'était le même menu pour 5 nuits. Seulement quelques plats et les plats ne sont pas à notre goût. Le menu pour les autres clients sont meilleurs. On était très déçu. On n'a pas mangé pour la 5e journée car les menus sont les mêmes Seulement quelques choix. Je ne recommande pas demi-pension pour cet hôtel.

We arrived by overnight ferry from Athens (Minoan Lines) and the hotel was so close to the port that we decided to walk there as we were backpacking. It took us 10-15 minutes. We entered the hotel at 8AM and were stunned to learn that all three of our rooms were ready for us (6 adults total). I'm sure it was because we were there in the off-season, but it was still a pleasant surprise. The rooms were small, but clean and comfortable. My sister had done a lot of research on restaurants, so we ate most of our breakfasts at one called Crop a few blocks away which was terrific. Net, we didn't pay for/eat the breakfast that the hotel provided up on the top floor. I ran up one morning to check and it looked fine (bread, processed meats, cheeses, a few other things) but nothing that would make you say you had to eat breakfast there. The view was incredible, however. Our rooms did not have ocean views - we faced the street. There were other hotels and apartment buildings nearby and it seemed like a quiet part of town, but again we were there in the off-season. We checked out on our last day around 11AM and they let us store our bags in a locked closet until around 7PM when we caught the overnight ferry back to Athens - very helpful. The staff was lovely, the rooms clean, the location (for our purposes) was terrific so I would definitely stay there again and recommend it to others.

L'hotel è a circa 15 minuti a piedi dall'aeroporto. Facile da trovare. Il personale era molto utile e bello. La stanza era pulita e organizzata. Il bagno non era così bello, è un bagno senza cortina, quindi il pavimento si bagna molto quando si fa la doccia.

It’s ok. Sone things are good. Like dinner is a fair price for the smorgasbord style. Breakfast is ok. Not great. But enough. Sufficient. AC does the job in the room. Slow. ButAC in common areas is at 25. For many cultures 25 is warm and puts ion a sheen or sweat still. Not fun to sweat indoors while eating. Prices are high for juices. Smoothies and such. Too bad. And some rules are weird. saying I can’t have my own food or drinks. Etc. sorry. Your a three star hotel. You don’t get to tell me what to do. We are paying for shelter annd accommodations. And we will live as we wish when it comes to basics. Food for thought. Wifi is useless in rooms. Or our room. Travellers need wifi in the modern eta. Simply unacceptable. Staff is ok. Not charming. But willing to try and help. Also: The pool - can’t be used after 6 pm, that’s insane. Travelled all over the world. I have never seen that before. It’s asinine. You leave for the day. Come back. And can’t swim after 6 pm, ridiculous. .