Moon West Lake - Serviced Apartment

La camera prenotata era in fase di ristrutturazione, ma il personale dell'hotel non me lo ha detto e mi ha semplicemente assegnato una stanza senza cucina. Mi è stato cambiato dopo che l'ho richiesto. Mi è stata assegnata una stanza più economica. . . Davvero non soddisfatto

La stanza non è pulita e l'atteggiamento del servizio è scadente

I choose to stay in that place for the second time this year during my visit in Hanoi. Last time I got high floor room and everything was just perfect! Unfortunately, this time even though I requested high floor apartment, I got the first floor one with explanation that there is nothing else available. Young boy in the lobby propose me to move to one of their different apartments if I am not satisfy with that one, but then he stop replying and I decided to give it a chance and stay. Please be aware that is very noisy there, especially if you choose room facing lake. Noises from the street, as well as people conversations until very late night, as there are several cafe shops and restaurants right downstairs. First day, washing machine got broken, then lighting , after the wardrobe. Electric pot was also impossible to use, even though they always send someone to fix and help. Apartment 201 should be renovated, as it’s simply old. Beside all of that, my stay was OK.