Le Petit Prince Hotel & Rooftop Bar

This hotel is look old. In the room smell not good (it’s look like Durian) Breakfast has not many choice. Service not good, found only 1 reception guy to support for check in and check out

Location was excellent. Room was small no wind just u feel that u are in your grave. The owner of the hotel ordered his reception employees to ask most of the customer staying in the hotel to give the hotel full marks in hotel reviews

Food was not nice at all. Service was not great either.

Terrible hotel. Many issues. The shower head didn’t work properly and the light globe in one of the lamps stopped working so I requested assistance. Instead of fixing these issues I was given a room change. The shower head was still poor in the new room. The walls are thin so could hear the people in the next room very clearly. One of the reasons I selected to stay at this property was the sky bar, however, it is closed! Extremely disappointed. The bathroom was really weird, poorly designed and small. You have to step up to the bath and open these heavy thick glass doors to get into the shower. It’s not safe and clumsily designed. The door of my room wasn’t fitted properly so lots of light from the hallway came in. The hotel room was very over priced for my 2 night stay. Only one person speaks good English, the lady. The room was fitted out in a modern style but quite small and no extra pillows. The air con was good. The basin didn’t seem clean. The water from the tap in the basin went everywhere. When my room was cleaned they didn’t make the bed properly. The lady at reception was helpful with tour suggestions and gave me a map and told me about a market. I do not recommend staying here.

/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi. Stayed 18-20 April 2025: 3 days, 2 nights. 1/ Overbooking situation - cancellation the day before landing My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday. Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that "we don't know the fact. You can make your reservation on our website now." The remaining option on 18/4 morning was a "suite" 14 times higher rate than our initial booking... Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven. She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room. At that moment, there was an another room not the Suite one that just got available "King room" and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room. As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room. We thought that was going to be just one off issue/misunderstanding and could start our holidays. Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there. 2/ Cleanliness As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax. The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room. You have to ask for towels if they clean your room as they will forget. 3/ Breakfast Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a "late check out" at noon instead of 11am, as if after noon they will charge one night more. The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated. To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays. Enjoy your stay in Hanoi and in Vietnam! PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.

The location was brilliant, stones throw away from all the shops and key tourist spots. The staff were very friendly and accommodating. The room was spacious and clean