Hoang Gia Hotel Ha Noi Capital

Our family booked 1room and wanted to stay tgt for 3person. Unfortunately, they didn’t allow us to stay x3 pax in one room even though we are ok to pay extra. They gave us 4person room and asked for 700,000 extra dong for 1night + what we paid at previous booking which is very expensive. The staff from reception counter do not speak English and he can’t use English translation app as well. The staff used vietnam to chinese app but we can’t speak Chinese so it was very troublesome to communicate with them. Some more, we was late to check out for about 2-3hrs and we need to pay for extra 1090,000 dong for late check out. We have traveled to Vietnam and stayed many hotels but none of them were like that. Other hotels were very flexible, patient and kind and they tried to adjust with the customer needs. Very disappointed with the hotel and service.

I quite like the service here, the room is beautiful, spacious and fully equipped. Convenient transportation and delicious food

整體還不錯！有電梯有冰箱有停車場！只是微微的時候是過年時期間所有店家都沒開，個舅舅有柑仔店！富姐也有幾間小超商！只是離市區好遠！