Hotel Canopy by Hilton a Hangzhou

The room and amenities are okay. We stayed for three nights. Biggest disappointment was that the hotel turned off air-conditioning on the first two days. The room temperature was about 26c. We were given a fan after we told main reception about it. The fan was no help and we suffered sweaty and sleepless nights. Air-conditioning mysteriously returned on the third day. Perhaps other hotel guests also complained about it.

This hotel is an absolute gem and is in the heart of Hangzhou. The atmosphere and vibe is like you’re out of Hangzhou and was really so relaxing. Check in was smooth, thank you to Julie at the front desk, she was sweet, kind and informative. My room was clean and tidy, I loved the shower room. The bed comfy and the view spectacular!! I enjoyed breakfast and walked around the lake afterwards. It’s a really buzzing and beautiful place to rest at. I think if it had a pool it would have completed the luxurious feel! Either way, I will be back for staycations here, I felt warm and welcome. Upon check out, the three ladies at the front desk yesterday was also so warm and cheerful, I’m so sorry that I didn’t catch their names as I was rushing out. Everyone I encountered were proficient in English, so it was easy to communicate. Also I had already booked with breakfast but I loved their little light breakfast bag idea, it was so cool! I’ll try it next time!