Hotel Atour a Handan

這真的是我入住酒店最特別的一次體驗，出差時不幸染上重感冒，本以為會是一場煎熬，卻在這家酒店收穫了堪比家人的照顧，他們用一次次意想不到的温暖擊中我內心最柔軟的地方。在辦理入住時，前台邯晴敏鋭地發現我聲音沙啞、精神不太好。他立即輕聲詢問：”先生需要體温計嗎？我們酒店有醫葯箱。”五分鐘後，我的房間多了體温計、退熱貼和潤喉蜂蜜條。更意外的是，他特意把房間安排在離電梯較遠的安靜位置，並附上手寫卡片：”這裏比較安靜，祝您早日康復。” 第二天我高燒未退，客房大姐打掃時發現垃圾桶裏的退燒葯包裝。她沒有簡單收拾了事，而是用客房電話打來詢問：”先生需要白粥嗎？我們夥伴餐廳剛煮好。”二十分鐘後，她送來一碗薑絲白粥、小菜以及煮好的梨湯，還留下一張小便利貼：”每小時換一次退熱貼效果更好~” 退房時，前台經理華兮堅持幫我提行李。她注意到我仍在咳嗽，突然小跑離開，然後帶回一個紙袋：”這是我自己常喝的潤肺茶包，路上可以泡着喝。”更意外的是，三天後我收到酒店寄來的包裹，裏面是一些邯鄲當地紅梨和一張穴位按摩圖……這場感冒讓我身體不適，但是他們用超越服務的真誠讓我在最脆弱的時候收穫到了人與人之間最純粹的情感。我已經把這家酒店列入了”每年必住清單”，這家店推薦給大家，推薦這個充滿人情味的”家外之家”。

This hotel is very new, very clean, and very modern. It is definitely a premium grade hotel. I will not call it ”international” grade because (1) my Australian Mastercard debit card could not be used, (2) not much English is spoken and (3) there is no bar as we know it. None of that matters because (1) staff are adept at using the language translation tools (2) we can use the foreign card to withdraw Chinese cash at most ATM's around the city, and (3) there is a modern mall directly across the road with a supermarket selling everything including a good range of beer, wine, and spirits. Breakfast includes agreeable international selections along with a tempting range of Chinese fare. A FREE late supper is served every evening from 9.30pm which we found quite adequate as our evening meal. The dining room for breakfast and supper is on the 20th floor with spectular city views. Our room on the 17th floor enjoys the same views. Easy-to-use automatic laundry facilities are also provided FREE on the 20th floor. Robots were effectively used to deliver small items to our room. Value for the price is incredible. I was hestitant to give top rating... the word might get out... the price might go up... the quality might go down. But for now, it is what it is... diabolically excellent.