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Fujiya Hotel
4.7/5120 Recensioni
Kowakidani/Miyanoshita
This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!
The Hiramatsu Hotels & Resorts Sengokuhara Hakone
4.7/545 Recensioni
Gora/Sengokuhara
Staff members are well dressed with impeccable manners. The service is excellent, their anticipation of client needs is outstanding. I have sciatica and they brought a bath chair to my room within 15 minutes of check-in. When they realized the next day that it wasn't really what I needed, they immediately brought a small stool. Incredible, I never expected such caring service. The room is classy, with a wood / glass book-case. It is very clean. They provide pajamas and a warm shawl, just in case you wish to walk outside and feel cold. The couch is comfortable and besides a desk, they also provide seating for two at a separate table. My friend and I enjoyed room-service breakfast every morning - we stayed for 4 nights. The onsen and bath area is spacious with plenty of amenities. Beds are comfortable and pillows lean towards the soft side. Lighting is good. From my balcony, I can see the Koi pond with some beautiful. colorful fish. Very relaxing. Meals are well thought out with 3 different menu choices. The basic menu, a ”medium” menu and the full menu. The basic menu is sufficient for our appetite, though we tried the full menu the last evening - it was delightful but a bit filling. Wine list not big but sufficient for a couple of nights' stay. This is a quiet space with a classic atmosphere. Therefore, anyone wishing for a move lively atmosphere might wish to consider another venue. However, if relaxation and good spa treatments are what you want, it is wonderful. My friend and I would not hesitate to recommend this hotel to anyone who enjoys good food with onsen baths, relaxation, a beautiful tree-lined garden and great service.
Kinnotake Sengokuhara
4.6/537 Recensioni
Gora/Sengokuhara
Exclusive - you don’t see other guests - this is a truly special place to escape for a couples weekend - beautiful private onsen, delicious Japanese food served in your room and total privacy - and the beds are like sleeping on air
Hakone Retreat Villa 1f
4.7/541 Recensioni
Gora/Sengokuhara
If you want your stay in Hakone to look like a romantic Japanese travel ad, then this is the place for you. The villas are all different so I can only speak to villa 6, but it was right out of one of those glossy photo books you pick up at Kinokuniya. There is a wood-burning fire stove, a Bluetooth sound system, a high slanted ceiling over the bed with a cover that can be remotely controlled. The toilet and bathroom are up the stairs near the bathtub and shower room, which are picturesque and then lead to the small but cozy private outdoor onsen, shrouded by trees. I stayed in November and the foliage was gorgeous. On the grounds is a cafe/lounge and a restaurant. Or you can choose a nearby eatery and the staff will drive you there and pick you up afterwards in their van. The staff aren’t completely fluent in English but are very eager to be helpful and as polished and professional as befits a nice Japanese resort. If you’re looking to get away from Tokyo for a day or two or three, I highly recommend this lovely retreat. It’s possible to make some truly beautiful memories here.
Hakone Kowakien Ten-yu
4.6/5380 Recensioni
Kowakidani/Miyanoshita
Siamo stati accolti dal personale dell'hotel all'arrivo. Non ci è stata data la possibilità di scegliere l'orario della cena, che era fissato alle 20:00, un po' tardi rispetto alle controparti. Ci è stata data solo la possibilità di cambiare alle 17:00 la sera successiva, il che non è stato comodo per noi. L'accordo su chi può sedersi con vista sulla foresta o meno è sconosciuto e strano. La prima sera ci hanno fatto sedere in una stanza senza vista, che era soffocante e i tavoli adiacenti erano pieni di piatti non sparecchiati che emanavano un odore sgradevole. Agli altri clienti seduti nella stanza è stato servito cibo tutto in una volta, tra cui shabu shabu, mentre una ciotola di sashimi è stata offerta a buffet. La seconda sera ci è stata offerta una vista sulla foresta. Il cibo è stato servito in base alle portate, il che era nella media e il sashimi offerto era simile a quello offerto nel buffet, anche se in grandi pezzi. La colazione era migliore con cibo giapponese e occidentale disponibili. Le camere e gli onsen erano belli. Consiglio di scegliere solo l'opzione della camera, poiché il cibo non era davvero all'altezza rispetto ad altre controparti giapponesi.
Hakone Nica
4/54 Recensioni
Gora/Sengokuhara
Hotel con un buon accento.Un piccolo numero di piccole camere di lusso è caratterizzato da stile di libera circolazione.Oltre al pranzo e al colazione, ci sono anche un pasto, che si può mangiare in qualsiasi momento durante la pasticceria.La pasticceria * e il pesce di mare sono anche vantaggiosi per la vinificazione.La notte in Francia.La vinificazione può essere corrispondente. Giappone di mattina.Da quando è iniziata la mattina, ci sono anche gruppi di lusso come drago e shahoo.Un buon hotel molto rilassato.

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Informazioni di viaggio locali

Prezzo più alto3.597 €
Prezzo più basso153 €
Numero di recensioni2,265
Numero di hotel21
Prezzo medio (giorni feriali)956 €
Prezzo medio (fine settimana)1.051 €