Hakone Ashinoko Hanaori

To be honest, this hotel has probably the most number of English-speaking Japanese staffs out of all the hotels that I’ve stayed in so far! Impeccable service, rather smooth communication and good location within Hakone. The hotel gives off a really relaxing vibe~so if you’re finding somewhere to just chill and soak in all those “zen-ness”, this is it! Just a little tip, the hotel is rather far from the train stations so do arrange for the free shuttle service in advance!

food are nice. view are amazing, unlikely during our stay, the weather was not good. raining all day. Service is good. special thanks to one staff call Jascha Dewangga for helping us the arrangement of room and suggestion of visit during the bad weather. He also help to book taxi with 3 vendor, good English speaking and excellent service.

We met 2 staff at restaurant there that were not cheerful and giving us a poker face! They even urge us to finish our breakfast when we just started for 15 mins, saying that just 15 more mins were allowed. The female staff standing at the front desk of restaurant looks like she was suffering and unhappy about her job, without any reasons, we have no clue why she acted that way. The food provided in both dinner and breakfast buffet are just so so and not much to choose from. The view from the room is excellent as the location itself is in front of the lake, the room is spacious and clean! However, with such service, I will not come back and not recommended to others, there are more options in Hakone in similar price.

Quite crowded indeed, peak season maybe. Location is nice, food is ok

First the lady that checks me in was unpleasant. The room is clean but quite small and it didn’t have sufficient space to open the luggage simultaneously.

Good location and view of the lake, very close to the bus, ferry and cable car station. Very cozy and with well decorated design. Staff are very nice. Buffet dinner is perfect, very good sashimi bowl rice. Good onsen.

Great location - a short walk from Togendai station. But a longgg journey from Odawara station via train/cable car/ropeway, so be aware of that. The room, hot bath and restaurant were all top notch.

Breakfast and dinner was great. Our in room bath tub was amazing. Water in the tub never run cold.

Location is fantastic. Walking distance from harbour and cable car. Room is clean and considered big. Minor issue with shower water temperature, the temperature is not consistent, sometimes warm sometimes cold.