Sofitel Haikou

Myself and my girlfriend spent only 1 night at the Sofitel. Even in this short period of time, our stay was a memorable one. Starting from the warm welcome at the lobby area on the 1st floor with luggage assistance, until our departure from the same place when the kind Concierge staff assisted us get a transfer to the train station while we were not able to do it (didi) due to the business generated by the Chinese New Year. At the Front Desk, Echo welcomed us with a warm sincere smile and showed a high level of confidence and product knowledge while highlighting the hotel facilities. Moreover, she went above and beyond our expectation when she recommended the hotel restaurant and few dishes when she heard my girlfriend telling me she is hungry. Another memorable experience was our SPA treatment where the staff were very friendly and professional. Overall, the hotel feels very new with, the location is great and the level of cleanness is very satisfactory. We will defiantly return to Sofitel if business or leisure will bring us back to Haikou.

Very beautiful and nice place to stay in Haikou. Just one word - Sofitel! Everything is as good as possible. Hotel buffet lunch and dinner is also anyone would enjoy. Especially , if you are looking for some Western Food here in Haikou, that is not easy somehow. Special thanks to helpfull receptionist Shirley

The water that comes out from the tap for the bathtub, is murky and dirty. Has lots of sediments making the bathtub unusable and makes very bad experience after trying for umpteen times. The room was overall is good condition and smoke-free

Very nice hotel with good location. Up to the Sofitels standard I use to stay. friendly staff who made the effort to speak english with us. will definitely come back.

Very good room quality and service!  Front desk staff Catherine XIAN was very helpful and provide various Haikou city tour advises!

I received an upgrade to a beautiful room - thank you. The food is amazing, and I enjoyed the spa too!

Great hotel, really good breakfast, new, modern and very clean. There were, however, 2 problems. We asked for interconnecting rooms before arrival and the hotel stated this would be okay. When we arrived, we were told interconnecting rooms were not available, which was a little frustrating. Also, the hotel is non smoking, but a number of guests ignored this and were smoking at the buffet dinner or in their rooms/public areas. Disappointingly some staff ignored the fact guests were smoking and did not take any action to stop them. Hence my lower rating for service. That said our rooms were lovely and the overall experience was very good.

Hotel is great. I always enjoy my stay here. I’ll definitely be back.