Hilton Haikou

La posizione è buona in città, il trasporto è comodo, le camere sono confortevoli e igieniche, il personale di servizio è molto entusiasta e pronto a fornire ogni tipo di aiuto. Eric Fang Junhao, il portiere, è molto gentile e molto entusiasta. Mi ha anche offerto la colazione. In generale, l'ambiente è buono e il personale è molto buono. consiglio!

Come cliente Ctrip Golden Diamond, questo hotel è il mio unico hotel preferito ad Haikou. Ogni volta che effettuo il check-in, Xu Yan, il responsabile della reception, si prende cura di me e mi aiuta a condividere le mie preoccupazioni, quindi continuo a rimanere e a sentirmi a casa! Grazie Meili Xu e altri bei uomini e bellezze alla reception e al personale delle pulizie?

L'ambiente qui è fantastico e le misure di sostegno circostanti sono molto buone. L'atteggiamento del personale di servizio è molto buono e aiutano a risolvere il problema in tempo. Grazie Gary dal concierge per averti aiutato a cambiare stanza e aver inviato i bagagli in camera. Verrà di nuovo la prossima volta.

L'hotel ha preparato frutta di benvenuto, molto cerimoniale. Il servizio dell'assistente di piano Zhou Ping è premuroso e caloroso, e non sembra diverso dal tornare a casa. Si consiglia vivamente di soggiornare al 52° piano!

L'appartamento dell'hotel è molto adatto per portare un bambino a vivere. Il servizio umanizzato dell'hotel è molto buono. Sono molto soddisfatto di ogni dettaglio. Esprimo inoltre la mia gratitudine al servizio clienti della reception Echo per aver organizzato un rinnovo e una serie di servizi. Molto premuroso e premuroso. Soggiornato per due giorni con colazione e pranzo in hotel. L'anniversario è finito e mi sento molto caldo. Ho un appuntamento per il tè del pomeriggio. So che il nostro manager per l'anniversario ha organizzato una sorpresa appositamente. Sono davvero commosso. Grazie mille! La prossima volta a Haikou prima Hilton!

We stayed three nights at Hilton Haikou and got the residence apartment. The view was gorgeous at lvl 29, the bed was comfy and room was spacious. It was very easy to take a didi car to qi Lou old street and haikou century bridge. There could be a bit of a jam during peak hour so do be mindful. At the back of the hotel, it's linked to a mall with a supermarket and coconut steamboat so it's pretty convenient. Buffet breakfast was yum, the waffles were the best compared to other hotels at Sanya and ocean flower island, the hainan rice noodle was delicious and the freshly fried youtiao. We wish there could be more variety but overall we enjoyed our stay

The room is comfortable. The breakfast buffet offers a wide variety of choices, and there are plenty of seats with a great view on the 33rd floor. Billie provided outstanding service, promptly addressing all our needs.

It didn’t really live up to our expectation for a 5 star hotel. Despite that, we loved the view and also the cleanliness of the room. Breakfast was so-so. Indoor pool was quite small. Location is not really ideal.

he Hilton Haikou is a very well located hotel and probably one of the best in Haikou. On arrival there was a heavy rainfall which caused me to get quite wet walking from the taxi to the hotel entrance. I booked the room online via trip for me and my travel companion with the payment in hotel option. Online-Prepayment was not possible. On check in, given that I was very wet because of the rainshower I was quite unsatisfied with the service. First there was apparently some issue, wether I or my companion booked the room because the order of names on the booking showed my name in second place. Also my companion wasnt with me at that time because of a one day delay. In my opinion it shouldnt be a matter who booked the room since both of our names were given, regardless of the order. This issue took some extra time which is very inconvenient if you are dripping wet and just want to rest. Secondly when it comes to payment instead of the 1959 RMB, 2000 RMB were deducted from my WeChat account without any communication about the deviation. I also only realized it later when I already arrived the room and was very confused what the 41 RMB were for. Like I said it has not been communicated to me at all. Maybe a tip or was it meant as a deposit? (Even though it would appear to be a very odd deposit amount and tipping in China is not a thing) I guess from a 5 Star Hilton I could expect accuracy and clear communication when it comes to payment. Which brings me to another downside. Even though my Mandarin is sufficient enough, I was very surprised that at a Hilton of this price category none of the staff at check in nor other employees were able to speak English. So for foreigners who dont speak Chinese this would be a bit difficult. The next day I went down to reception again to ask about the 41 RMB and was offered a refund, yet the reason why it has been deducted in the first place still remains unknown to me. Another small issue appeared at breakfast when I asked one of the waitresses where the tea/ teabags is/are located. I formulated my request precisely in Chinese and the lady was just behaving awkward and walked away. I thought maybe still something would happen, but 10 minutes later still nothing. Luckily I was able to find the overseeing waitress, asked her the same question and found out that the Teabags are not openly presented at the buffet (Which is an unexpected inconvenience for a 5-Star hotel yet again, + the tea choices are very limited) My last complaint is the minibar. I have been at budget hotels before, which offered a free minibar which is refilled every day. Why are there so many things in this Hotel with a hefty price tag. This appears not welcoming given the cost of this Hotel. Especially the price-tag of minibar drinks is outrageous. For example 0.33L Tsingtao Beer 28 RMB…. Speechless. In every shop around you get 0.5L for less than half the price. Now that all my complaints about the service have been mentioned, lets move on to the many upsides of the Hilton: -Great location and rooms -Very good breakfast buffet with many choices -Even better dinner buffet (298RMB/Person) -Great panorama view -luxurious -Some of the staff still did a great job, which is why I still give a 3/5 rating, regardless of previous issues.