Sheraton Haikou Hotel

Recensioni su Sheraton Haikou Hotel

Sheraton Haikou Hotel

No. 119 Binhai Avenue, Xiuying District, Haikou, Hainan, 570311, ChinaDettagli hotel
Sheraton Haikou Hotel
Sheraton Haikou HotelSheraton Haikou HotelSheraton Haikou Hotel
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.6/5
Molto buono
4350 recensione
Recensioni verificate
Ubicazione4.6
Strutture e servizi4.5
Servizio4.6
Pulizia4.6
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Tutte le recensioni(4350)
Recensioni positive(4140)
Recensioni con foto/video(1701)
Piscina meravigliosa(394)
Magnifica vista sul mare(379)
Ideale per bambini(372)
Vicino alla spiaggia(352)
Con servizi per bambini(116)
Buffet delizioso(89)
Attività per famiglie disponibili(81)
Recensioni negative(210)
Utente ospite
Camera Giardino (2 letti)
Soggiorno: nov 2024
Altro
8 recensione
5.0/5
Eccezionale
Pubblicata: 25 dic 2024
I would say it's a top hotel. The condition of the room and the kindness of the staff were absolutely superb. In particular, the staff named Erin treated us warmly like a family. If you feel unwell during your stay here, don't hesitate to go to the front desk and ask for help. They will be glad to help you.
Traduci
Risposta dalla struttura: Dear guest, Thank you so much for your high praise! We are overjoyed to hear that you had an excellent experience at our hotel. Our team always strives to provide the best service and comfort to our guests, and we are delighted that Erin's warm hospitality made you feel at home. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. If you have any further suggestions or needs, please do not hesitate to let us know. Best regards,
Robert
Camera Ospiti (2 letti, con vista sul mare)
Soggiorno: nov 2024
Coppia
15 recensione
1.7/5
Pubblicata: 14 dic 2024
Very bad hotel. Does not look like on the photos at all. Old rooms and need to be renovated immediately! Staff is friendly and breakfast was good but this doesn’t not help to look over the old hotel. Never again. We even left one night earlier because of this.
Traduci
6/7
Risposta dalla struttura: Dear guest, we sincerely apologize for not meeting your expectations. Your feedback regarding the difference between the actual rooms and the photos is duly noted. We are currently in the process of planning renovations to address the issue of the aging rooms. We are glad that you found our staff friendly and the breakfast satisfactory. However, we regret that these aspects could not compensate for the inconvenience caused by the hotel's condition. We understand your decision to leave early and hope you might consider giving us another chance in the future after our improvements have been made.
Philipp
Camera per Famiglie Giardino (2 camera/e da letto)
Soggiorno: ago 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 6 ott 2024
Great Location, great place to stay. Had a lot of fun with the family in the water park. Breakfast with lots of choices. Loved the coconut pancake
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P
Camera Giardino (2 letti)
Soggiorno: gen 2025
Famiglia
3 recensione
4.5/5
Ottimo
Pubblicata: 4 feb 2025
Decent resort, nice facilities outside. Not a big fan of the room with open window between bathroom and bedroom and no lock on bathroom door.
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Bayasaa1
Camera Giardino (2 letti)
Soggiorno: nov 2024
Famiglia
6 recensione
4.0/5
Molto buono
Pubblicata: 28 dic 2024
Little bit old
Traduci
Risposta dalla struttura: Dear guest, Thank you for your feedback. We apologize for any inconvenience caused by the hotel's slightly aged appearance. We are constantly working on renovations and improvements to enhance the overall guest experience. Your comments are valuable to us, and we hope you will give us another chance in the future to show you the positive changes we are making. Best regards, Sheraton Haikou Hotel
CT Mcr BJ
Camera Giardino (2 letti)
Soggiorno: dic 2024
Famiglia
8 recensione
5.0/5
Eccezionale
Pubblicata: 28 gen 2025
My family had an excellent stay at the Sheraton, so much so that we extended an additional night. The resort leads onto the beach which is kept very clean. At the hotel the hot springs were the highlight helping keep us warm from the chill. As previously mentioned, Erin did a fantastic job of supporting our stay and helping us when ever needed. The free activities for children and diverse breakfast make it a deal for families.
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Chen
Camera Ospiti (letto a due piazze, con vista sul mare)
Soggiorno: giu 2024
Coppia
1 recensione
4.7/5
Fantastico
Pubblicata: 8 lug 2024
all is good, only one swimming pool must have hat,can swimming. we don't have can't swim. but we are satisfied.
Traduci
Risposta dalla struttura: Dear guests, welcome to Sheraton Haikou Hotel and share with us the beautiful pictures you took during your stay in the hotel. Thank you for your recognition and we are sorry that you did not find your needs in time this time. We look forward to your next stay and hope to provide you with a perfect service experience.
Yaw Wee
Camera Giardino (letto a due piazze)
Soggiorno: giu 2024
Lavoro
88 recensione
5.0/5
Eccezionale
Pubblicata: 7 lug 2024
Very nice and clean room with very friendly hotel staff. Convenient for me as a business traveler.
Traduci
Risposta dalla struttura: Dear guests, thank you for choosing Sheraton Haikou Hotel as your stay for this trip. We are very pleased to know that you have had a pleasant time at the hotel. To provide satisfactory service for every guest is the purpose of every staff of the hotel, to bring you a guest such as home experience we feel very satisfied, but also thank you for your trust to give us a great affirmation, which will become our driving force to keep moving forward. I also look forward to your visit again, I wish you a happy life.
Utente ospite
Camera Ospiti (letto a due piazze, con vista sul mare)
Soggiorno: ott 2024
Coppia
2 recensione
5.0/5
Eccezionale
Pubblicata: 17 nov 2024
Good service and attitude to each guest. Manager Erin always in touch and ready to help and assist with the best vacation options at any time.
Traduci
丽娅
Camera Ospiti (letto a due piazze, con vista sul mare)
Soggiorno: mag 2024
Coppia
9 recensione
4.7/5
Fantastico
Pubblicata: 10 giu 2024
It was a pleasure staying at the hotel. Definitely recommend.
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Andreas
Camera Giardino (2 letti)
Soggiorno: ago 2024
Famiglia
7 recensione
5.0/5
Eccezionale
Pubblicata: 6 ott 2024
We had a great stay at the hotel. The location is quite good, not that crowded than in downtown. A special thanks goes to Erin Wu. She made it happen that we got our rental car. I want also mention Kourtney Hey and Steve Shi for their good support struggling with my Apps. Also our room maid was great, I got always a extra coffee bag🙂. The only thing I don’t like is the fact that you have to wear a swim cap in main swimming pool. That’s the first time that we had to do this but this is a governmental rule I was told. Nevertheless, we can highly recommend this hotel.
Traduci
EVasquez
Camera Giardino (2 letti)
Soggiorno: set 2023
Famiglia
9 recensione
4.7/5
Fantastico
Pubblicata: 29 ott 2023
The hotel in general is fantastic but my bedroom had little insects and I got bitten or stung by something at midnight. The food was amazing specially the breakfast, quite international and tasty. The hotel had a variety of amenities but many of them are extra paid which is something you're not expecting when you book a 5 start hotel. In any case great for a weekend getaway.
Traduci
Utente ospite
Camera Giardino (2 letti)
Soggiorno: gen 2024
Famiglia
9 recensione
5.0/5
Eccezionale
Pubblicata: 28 feb 2024
It’s a great hotel at a very good price. You would pay about three times in Europe for this convenience. The buffet restaurant has very good selection of sushi and fish and meats, and the beer is included. The Chinese restaurant is also pretty good at a reasonable price. If you need a few things for shopping, just go across the street near the Holiday Inn.
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Utente ospite
Camera Giardino (letto a due piazze)
Soggiorno: gen 2024
Solo
3 recensione
5.0/5
Eccezionale
Pubblicata: 3 mar 2024
A really lovely hotel in the heart of Haikou. Really nice spring baths and pool. The rooms were also glorious with great views of the fireworks on the beach.
Traduci
Risposta dalla struttura: Dear guest, appreciate your recognition of us. We are very fortunate to be able to share the beautiful fireworks on the beach with you. The hotel provides direct access to the beach without crossing roads or underground passages. The hotel's garden is lush with a variety of vegetation, making people feel like being in a tropical rainforest. Guests who staying in the hotel can use the swimming pool, hot springs, and gym for free. Thank you again for your valuable sharing. We look forward to meeting you again.
kevinzxy
Camera Giardino (letto a due piazze)
Soggiorno: giu 2024
Lavoro
29 recensione
4.5/5
Ottimo
Pubblicata: 14 lug 2024
Air Con is not cooling enough during summer time.
Traduci
Risposta dalla struttura: Dear guest, we are very honored that you can choose to stay at Sheraton Haikou Hotel. We are sorry that this trip did not give you the service experience you expected. We understand that the normal use of air conditioning is very important for this hot weather. We have reported it to the engineering department of the hotel for inspection and maintenance. We look forward to your next stay as a perfect experience.