Passage House Hotel

The hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future. A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,

Large space to stay in, not the most luxurious but did the job for somewhere to stay on a self catering basis.

Our room was located in the South building and was shabby, old and outdated. The carpet in our room was worn and faded and stained. The linoleum in the bathroom was bubbled up. The premises had beautiful gardens but we're totally unkempt, full of weeds, etc. A very tired place I would not recommend. The staff were friendly and helpful.

Absolutely fabulous place to stay - we had our hire car so it did not matter that it’s a bit away from towns - great size room and really great choice of meal options - restaurant and pub style both offered - really well equipped and could’ve stay a lot longer - very quiet and lovely view over the tidal estuary - east drive to Torquay, Dartmouth, Totness and extremely beautiful part of the world - loved it - this was a 2 night stay

Very friendly staff always eager to help Staff for breakfast very friendly and very quick service Pool lovely and clean

Location is perfect for a base to explore this side of Devon. Nice spacious apartment, could do with modernising. Says daily cleaning we never had the room done once and it felt like it hadn't been done for us for when we got there. No towel change or toilet paper re stock.

The hotel is in a lovely location - but the rooms and overall appearance is that it needs a good clean and update. A bit "dated" and some areas of carpet need replacing. This may be due to the state of the economy but if its not an inviting place to stay they wont attract visitors to return.

Good basic hotel ex best western Okay for a business trip Nice pub next door so good option for food Beware of coach tours using this hotel can lead to busy breakfasts

Lovely staff and great location and kept very clean. Furniture in bar and dining area is in need of updating