Rosemead: i migliori hotel con palestra

Before I get into the review, I just want to state that I have tried on multiple occasions to reach out to the hotel and resolve these issues amicably, however due to their incompetent staff at various levels they have failed to support. I would also like to call out the worst hotel manager to grace the earth in Chadi Guirguis, for his achievement in failing to respond to my emails and numerous phone calls, despite giving me his assurance in person that I would be taken care of. Lastly, I rarely leave reviews but after weeks of deliberating, I feel that I need to share my experience and warn anyone who plans to go in the future. Onto the review, and myself and my family stayed in room 331 on the 9th and 10th April 2024. We chose this hotel mainly for its location but also because it carried the Hilton name, which we felt would give us a more 'premium' experience. Oh how wrong we were. We were greeted with a room which had multiple damp spots (mainly on the ceiling), the latch on the door hanging by a thread, mould behind a peeled section of wallpaper and a shower that was incapable of providing hot water for more than 3 seconds. Given it was a 2 night stay, we tried our best to make the best of a bad situation and stay in the room (we were also out most of the day). The next day we went out and returned to the room at around 8pm. This was where the real issues began. On return to our room, we found that NONE of the beds had been made and the room had not been cleaned at all. Given that this is a basic expectation of any hotel that you stay in (especially a Hilton), I went to reception to complain and was greeted by the rudest receptionist I think I had ever met (Monika I think the name was). The problem was I couldn't speak to her for 30 mins because there were 4 people ahead of us in the queue, all complaining about the same issue! The receptionists response was abrupt and comical, telling us that there were no cleaners available and pretty much expected us to deal with it. Following this, I returned to the room and once again, tried to make the best out of a bad situation. Then the worst hotel experience I ever had took place... My son was sitting on a chair by the window, playing his iPad when suddenly the window detaches from the frame and LANDS on my sons leg, injuring him followed by crying and screaming. The window itself was large and heavy, however we were incredibly fortunate that the glass didn't smash, mainly because the curtain in front of it slowed its momentum as it fell. Whilst my wife attended to our son, I (perhaps stupidly) tried to re-attach the window to the frame due to the safety hazard that had now been created as it led directly onto the flat roof outside. It also meant that a huge draft was coming into the room. Despite my attempts, I was unable to re-secure the window and for the second time, made my way back to reception to complain (once again) and ask to be re-allocated to a different room. Unsurprisingly, t

A nice family hotel nestled in quaint Rosemead neighbourhood. I found it to be an excellent choice as there are Chinese eateries just 10 minutes walk out. Target store (huge) and also Western food stores are abound too. Hotel wise, there are friendly especially Vincent who helped to get me a beer opener and Pearl, the lady who served us breakfast for 3 days. Overall, I would recommend families who wish to visit outlets to stay over ad there are 2 close by outlets - Ontario Mills and Citadel. Have fun ❤️

My husband and I stayed on Sept 18-19. The hotel rooms are very clean. We had a small attached trailer and called ahead to inquire if they could accommodate. Alvin took the time to get our info, have a spot reserved and and took the time to answer our questions about the area. He was so professional and nice! Maybe it’s not Beverly Hills, but the hotel itself is a nice place to stay.

Non aspettate molto da un inn di qualità. Questa è una delle migliori proprietà per il prezzo, posizione e camera. Non posso chiedere molto. Sono felice con questo.