Hotel con piscina a Città del Guatemala

I stayed two nights in this hotel with a small tour group. We’d just spent two nights in a small B&B in Copan Ruinas I enjoyed the contrast between the two. This is a high-rise with gym, refrigerator in the room, diligent housekeeping and reasonably-priced room service. I wasn’t feeling well the first morning and put out the Do Not Disturb sign. In the early afternoon when I was feeling better, they actually called and asked if I wanted housekeeping service! I did so they sent someone up. I got room service the night before-Shrimp taquitos a la diabla. They arrived piping hot and were very good. I didn’t check out the gym. Breakfast buffet was the largest and most varied of any on the trip so far. I felt bad that I’d missed the first day due to not feeling well! Restaurants of every type available in walking distance. Just watch the traffic if you’re on foot!

Sono rimasto qui due volte con un gruppo nel marzo 2023. Durante il mio primo soggiorno, la mia stanza non era pulita come avrebbe potuto, ma durante il mio secondo soggiorno, ero in una torre diversa e la stanza era molto più pulita. Le camere sono molto spaziose e il personale è molto amichevole. Due cose renderebbero l'hotel ancora meglio: le bottiglie d'acqua nelle camere degli ospiti sarebbero molto utili. Inoltre, con i numeri di camera etichettati nel lobby. Per esempio, era difficile sapere quale torre era nella mia stanza, perché non c'erano segni nel lobby che indicavano quale torre andare. Tuttavia, era un hotel molto bello. Il buffet di colazione era incredibile e tutto il personale era eccellente!

I've been a loyal customer, staying at this hotel on average twice a year for the past 25 years. Yes, that includes the period prior to the hotel being a Hilton. The last time I stayed I had an issue with the reception desk, but now it was worse. Turns out that I was ”upgraded” to a Jr. Suite, something I didn't want because most of the upgraded rooms face the loud highway. I explained that I preferred a garden facing room regardless of the upgrade, but they couldn't accommodate me because they had no availability of those rooms. So, I accepted the upgrade, but because the room wasn't ready, I left telling the front desk that I would be back later that night. I came back close to 9:00pm to find that indeed my room was facing the highway, but then the surprise...the room had no windows! Oh yes, there was glass where windows were supposed to be, but they were frosted or white. Needless to say, you couldn't see out and it felt like a cave! Well, it was late so I decide to go to sleep and deal with it in the morning. Morning came, I went to the front desk and told them how unhappy I was and that the room was unacceptable and that I wanted to leave given that they couldn't accommodate my request. Well, to my surprise they were going to charge me the penalty for checking out early. I explained that it was not my fault, that they should check with the manager. They then offered a room next to the elevator which I declined. Explaining that it was okay if they had no availability, and that I would just leave. No issue, those things happen and I would be back another time. I went back to the room to gather my bags came back to the front desk to check out and yes, the manager had said NO to my request to not charge the penalty so I had to pay the $25 plus tax. What a stupid move by the hotel, after 25 years, they had lost a client for $25. Amazing! Of course I will never stay at the hotel ever again and will do what I can to tell everyone my story.

L'hôtel est vraiment fantastique, un peu vétuste car bâtiment historique, il manque une touche de modernité, c'est évident, mais il est bien entretenu et très joli. Une piscine dans la cour, entourée d'un jardin exotique, pour passer des heures de fainéantise allongé sur un transat avec une Margarita à la main. Les chambres spacieuses et la literie commode. Les oreillers pas très bons, j’avoue. Le Personnel vraiment attentif, super aimable, très gentils, ils méritent ma reconnaissance. La cuisine je ne recommande pas, en réalité c’est un désastre. J’ai commandé une entrée et un plat et ils m’ont tout amené au même temps. C’est une cuisine au microondes, le poulet sauce béchamel (il devait être un poulet nain), raide et sec, j’avais demandé sans sauce et ils ont mis une chose blanchâtre, liquide, avec des grumeaux, que je n’ai pas réussi à déterminer. La soupe d’haricots sans aucun intérêt, de la purée en boite diluée et réchauffée (au microondes aussi). Les Frites surgelées, évidement. Une petite serviette en papier, bas de gamme, juste pour moucher la trompe d’un moustique, contraste avec des nappes en tissu blanc sur les tables de la salle à manger.

We booked 2 nights here via AmX travel desk. We (kids) were disappointed to discover that the pool was closed down. We assume AmX were not informed. They had an agreement with a pool near by, but it looked pretty bad. We tried to leave after one night to WestIn down the road, which had much better amenities (at a slightly higher price point). We were told this was not possible without paying a penalty. The room was also dated; bathroom was very old and a/c in the room was ineffective. On a positive note, Markets restaurant was excellent (see separate review). Staff were also helpful.

La camera è molto ampia, il letto molto confortevole, il bagno grande e illuminato, la colazione variabile e deliziosa, il ristorante è molto ampia. L'unico errore che vedo è che l'internet si sconnette costantemente nelle camere, Il personale dell'hotel è molto gentile.

Vantaggi: posizione sicura, conveniente per l'aeroporto, delizioso cena, servizio professionale, camera confortevole. Il colazione è molto ricco e di alta qualità, che è simile al hotel più elegante. Disvantaggi: il mento è molto incomodo In generale: estremamente soddisfatto, tornerà

Quando gli ospiti si fermano, iniziano a pulire l'igiene.Lascia che gli ospiti si alzino il normale tempo di attesa quando si fermano. Per la mia prima stanza, fuori dalla finestra è un flusso d'aria in un giardino interno, non c'è bisogno di dire...Vai alla reception per cambiare la stanza, un'altra leadership femminile e entusiasmo sono molto meglio di un primo staff femminile, ma possono rimanere in attesa della preparazione della stanza. Il tempo per me è quasi otto a sera.Devo chiedere: un hotel a cinque stelle non pulisce la stanza dopo l'ora?Vuoi fare la pulizia prima che venga l'ospite?

Great service, Freddy and jaisel helped us marvelously! Food and service always great. We love to come and know that the menu is always going to be high-end and also the service is phenomenal. We prefer to stay in this hotel, not only for the room rooms but also for the service and the food in the restaurant Hibiscus!

I loved my hotel room. The hotel staff were friendly but the restaurant staff were not very friendly. The pool was nice but could be cleaner. Nice neighborhood with lots of food options nearby. Super close to airport. Don't take the hotel shuttle though. I paid for shuttle and they just called me an Uber! I could have saved 20 bucks.