Hotel in zona Plaza Senderos, Città del Guatemala

Best food, best attentive service, best massage ever recieved. Super clean, super friendly a 5 star hotel with economical prices. Only 40minutes from Antigua Free shuttle services and free parking if you decide to rent a car

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

This hotel was the perfect place for my overnight stay in Guatemala City before flying out. The room was cozy and the perfect size for me as a solo traveler. The hotel restaurant being on the same floor was also very convenient for me. I would especially like to credit the front desk receptionist, Adriana, for her excellent customer service and graciousness. She was able to help me with whatever I needed and was so kind. As someone who highly values customer service, I recommend this hotel!

Viaggiati con il mio bambino, e hanno un'abitazione per bambini! Belle e nuove strutture, torneranno di nuovo

Mi sembra un ottimo posto, con una buona posizione molto accessibile e personale molto gentile e ti sostengono in qualche svantaggio che hai

Il servizio di pick-up dell'aeroporto è stato accessibile in modo sicuro e si trova a circa un minuto di distanza. Il luogo dove si trovava l’alloggio era circondato da un filo barbato, e la guardia stava guardando l’ingresso, così mi sentivo al sicuro; e il colazione era grande, e finalmente il gentile proprietario mi diede un giro all’aeroporto. Se dovete passare un giorno vicino all'aeroporto, lo consiglio. La struttura è molto vicina all'aeroporto e il personale è amichevole. Se lo usate, è necessario contattare l'hotel per richiedere il servizio di pick-up aeroportuale! L'ostello è pulito e il quartiere è circondato da fili barbeati e la guardia di sicurezza gestisce l'ingresso. Perfetto per un soggiorno di giorno vicino all'aeroporto di Guatemala! :)

Jennifer era un amore. Mi ha raccomandato diversi posti e è stato super gentile durante il mio soggiorno. Tutti i lavoratori erano un amore, veramente è un spazio molto sicuro e accogliente. Inoltre hanno viste incredibili da tutte le camere! Se cerchi, sarebbe conveniente e comodo consiglio 100%.

Vicino all'aeroporto e si sente al sicuro. E'un posto strano e non si sente così sicuro di camminare lì a metà della notte. La stanza e l'edificio sono molto basilari e vecchi. La colazione era bella. Troppo costoso 👎

環境整潔 交通方便