Intersection of South of Guangzhou Avenue and Diejing Road (Hesheng Square), Haizhu District, Guangzhou, Guangdong, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.4/5
599 recensione
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Recensioni verificate
Ubicazione4.4
Strutture e servizi4.4
Servizio4.5
Pulizia4.4
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Tutte le recensioni(599)
Recensioni positive(559)
Recensioni con foto/video(224)
Vicino all'area commerciale(58)
Ambiente di classe(55)
Comodo per lo shopping(51)
Reception gentilissima(50)
Molti servizi(42)
Camere ampie(38)
Trasporti comodi(37)
Ideale per viaggi di lavoro(19)
Recensioni negative(40)
Utente anonimo
Camera Doppia Scontata
Soggiorno: ott 2024
Viaggio con amici
2 recensione
3.0/5
Pubblicata: 20 nov 2024
Only good for sleeping and nothing else, the place wasn’t expected. It’s not only an hotel, it’s a mix of everything and the service check-in is a bit odd.
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Risposta dalla struttura: 【高層房型可觀海珠湖景或城市夜景,空調有冷暖風、可制熱】尊敬的貴賓,感謝您的入住,我們將不足的方面落實跟進,提升高品質優秀的對客服務標準,竭力為每一位客人打造舒 適温馨的入住體驗。再次感謝您的點評,真誠期待您的再次光臨!
RebeccaZzzz
Camera matrimoniale
Soggiorno: ago 2024
Viaggio con amici
4 recensione
3.5/5
Pubblicata: 26 nov 2024
I was very disappointed in the security of this hotel. Firstly, when we came back to the hotel on the second day at ~6pm ish, we found our room door open with no one inside. Apparently, one of the cleaning ladies left our door open after they finished cleaning and it was like that for hours! I went downstairs to the lobby to talk to the the front desk and they went with us back to the room to see if we lost anything. Luckily we did not lose anything of value but this was a huge disappointment!
Another incident happened when we were in the lobby. An prior guest had walked in and said that they forgot to return the spare key when they checked out. The receptionist then put that key down on the table and had walked off. This was shocking to me because
1. They didn't log who had requested for spare keys. They give only 1 key and then any additional was to be requested and they didn't log this at all
2. Each key was marked with the room # so it's the same key that prior guests and future guests will be using.
If this is the case, they need to have better security!
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Risposta dalla struttura: Your feedback is very detailed and on point, providing a comprehensive and in-depth analysis of the hotel's security shortcomings, which will provide valuable references for the hotel to improve its service quality. We use one key card per room, and when a guest checks out or fails to return their key card, we will deactivate and replace the card. If a guest uses a spare key, we will make a note in the system, so there will be no case of a new guest using the same key as an old one.The situation where you found the door to your room open upon returning to the hotel is indeed a serious security issue. We will strengthen our employees' safety training and ensure that the door is closed after each room is cleaned. We apologize sincerely for this and promise to take measures to prevent similar incidents from happening again. We will take your feedback seriously and continuously improve our service quality to provide our customers with a safer and more comfortable stay experience.
TomD92
Camera matrimoniale
Soggiorno: mar 2024
Solo
12 recensione
3.7/5
Pubblicata: 17 apr 2024
This is a decent medium range hotel however I have a few grievances with it. Firstly I was checked in to a twin room instead of a double, and the twin room in question had water all over the floor. The room was promptly changed however to what I had booked, after I went back down to reception.
Then, the hotel is advertised as having a gym, but it doesn’t. The receptionist told me I could go to a gym nearby at extra cost.
The towels provided aren’t proper towels, they’re thin single use towels, the kind provided in hospitals.
Other than that, the room was spacious and reasonably comfortable, the location isn’t bad, there’s a mall next door but it takes more than 20 minutes to walk to the nearest metro and the route is… quite the sensory experience.
Altogether this isn’t a bad hotel but I specifically booked it because it advertised itself as having a gym so I was left disappointed.
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Risposta dalla struttura: Dear guests, thank you for your recognition of us. Every slight demand of guests is the direction of our sincere efforts. We will work harder to give you the feeling of home. We look forward to your next trip, and we will create more perfect services for you.
Hau ming
Camera matrimoniale
Soggiorno: apr 2024
Solo
8 recensione
3.7/5
Pubblicata: 29 mag 2024
Everything find
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Risposta dalla struttura: Dear guests, thank you for your recognition of us. Every slight demand of guests is the direction of our sincere efforts. We will work harder to give you the feeling of home. We look forward to your next trip, and we will create more perfect services for you.
uyury_1985
Camera matrimoniale
Soggiorno: set 2023
Lavoro
4 recensione
3.0/5
Pubblicata: 4 nov 2023
Convenient location is the only good thing about this place.
Impossible to lock the doors (even the one in the bathroom). Stains, chipped furniture, god knows what happened to that wall… The place is relatively clean though. But I was quite annoyed that cleaning Ayi entering the room even with the sign “Do not disturb” hanging on the door knob.
To avoid your guests’ disappointment please use the real photos of your rooms or make the rooms look like the photos.
Never again.
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Risposta dalla struttura: 尊敬的貴賓,感謝您的入住,我們將不足的方面落實跟進,提升高品質優秀的對客服務標準,竭力為每一位客人打造舒 適温馨的入住體驗。再次感謝您的點評,真誠期待您的再次光臨!
David Yasin
Camera matrimoniale
Soggiorno: lug 2023
Lavoro
2 recensione
3.5/5
Pubblicata: 17 ago 2023
Nice place but for forigens its far away from facilitites
Good luck
Traduci
Risposta dalla struttura: 尊敬的貴賓,感謝您的入住,我們將不足的方面落實跟進,提升高品質優秀的對客服務標準,竭力為每一位客人打造舒 適温馨的入住體驗。再次感謝您的點評,真誠期待您的再次光臨!
Utente ospite
Camera appartamento(letto matrimoniale)
Soggiorno: set 2023
Lavoro
1 recensione
4.7/5
Fantastico
Pubblicata: 22 gen 2024
Close to shops and a large variety of food such as many Chinese restaurants and small eateries plus many western food take away brands. McDonald's, Burger King, Pizza Hut, Subway and Taco Bell and more. So great location to stay as lots of convenient shops around you. Staff do their best to help with the aid of translator language apps. Rooms have everything you could need including washing machines. Service each day and 2 bottles of water. Only negative was the internet was not usable even with staff help it would not work in our rooms on 7th and 9th floor. Buy a Chinese phone sim to use internet is best choice. Would stay here again for its closeness to all key things including a few nearby massage shops if you have been walking all day at the Canton Fair. They also provide a free bus to and from canton fair if that is why you are staying here. Last point is excellent water pressure showering 😀
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Risposta dalla struttura: 【設施完善,廚房、洗衣機、冰箱一應俱全】星兒堅信,服務於細微處方可見真心。出門在外,難免有羈旅之感,我們所有的細心、用心都為了使您即在便路上亦能感受到温暖和關懷,不再感到獨在異鄉為異客。感謝您的好評及肯定,讓居兒信心滿滿,期待與您重逢
Risposta dalla struttura: 【北眺廣州珠江新城(小蠻腰),南望廣州南肺萬畝果園(海珠湖、廣州濕地公園),毗鄰海珠區政府、合生廣場、萬達廣場、琶洲會展中心】謝謝您的滿意和信任,希望這份信任能傳遞給更多有需要的朋友,來我們家,您可以真真切切的感受“吃喝玩樂”的美好,我們優越的地理位置是您出遊住所的不二之選,衷心的期待您的下次光臨!