Hotel Ibis Styles a Glasgow

Ibis Styles Glasgow Central is a good location to stay should you intend to layover in Glasgow. It's about 10 minutes walking distance from Glasgow Central Station and within 15 minutes from fast food eateries and shopping places. Rooms are clean and basic amenities are provided for. Breakfast is good and incorporates a mix of international and English cuisines. HOWEVER, I have had a bad experience regarding a certain payment. I booked this hotel via Trip.com and have prepaid for my stay. When I checked in on 17/7, I was told by the receptionist of that day that my card details were needed. I was assured that there would be no deduction performed and that the details were only required should there be incurred damages in my room during the stay. Yet, on the same day evening, I received a notification that 143 pounds had been deducted. I questioned the receptionist of that day and was reassured, and I quote: ”There was this transaction made to confirm that your card is not a dunce and is payable.” The next day, before checking out, I reconfirmed with the receptionist of that day (18/7) if the money would be refunded to me. After checking on their end, they said that the money will be refunded. This morning (19/7), I have just received another notification that the status of the 143-pounds transaction has changed from pending to approved. I am disappointed and upset regarding this, and I would like to urge future travellers to be wary of this incident.

Firstly our booking wasn’t confirmed so we had to wait until the communication between yourselves and Ibis Styles was rectified secondly there had been a disturbance in the Hotel , nothing to do with us , and the Police were knocking on our door at 5am in the morning , this was very scary and very upsetting. This incident spoiled our full weekend.