Hotel Campanile a Gennevilliers

When arriving at the hotel we were very happy. Everything was as described, staff and security on Friday 23rd June. Where the most welcoming and accommodating, the cleaners are absolutely lovely and ensure you’re okay. One man, which regretfully I didn’t catch his name went above and beyond to ensure we were safe and helped us multiple times that evening with food deliveries and calling restaurants for us.We were so happy. Last night Friday the man at reception was so kind, gave me change for the vending machine and was all smiles and friendly. So it was quite a shock to me. That on our last night, it’s 2am I wasn’t too well from the food and I needed a drink so I popped down to reception where I went to the vending machine. Couldn’t see a tea on the menu, so I approached the man sitting at reception. I said “Bonjour, hello by any chance do you know if there’s anywhere I can get a tea, or by any chance could I please use a kettle” He responded with “what!?” So I kindly repeated “anywhere I can get a tea? Or borrow a kettle” He then responded, “it’s not my problem, I’m here” I said “oh alright? I was only asking” He then said “why you down here at 2am” and looked at his watch… I said “I came down to get a drink and going for a cigarette.” He said “go to your room” I said “I’m going for a cigarette, you can’t smoke in the hotel rooms” And then he started talking in French to the security waving his hands around, doing smoking motions and pointing outside. Security then walked directly at me, and started speaking at me in French. I honestly had no idea what was going on. He turned around and went back to his desk. I walked out for a walk and a cigarette. Returned and they were staring and talking in French. Quite honestly I felt intimidated, on edge and very angry. The cheek, I pay for my holiday, my room. My stay. There is no rules in place stating I cannot exit my room at a certain time. The night before and the Friday, I spent most my evening outside with security and at the reception with the lovey staff. This man I had not seen while staying here, and was quite abrupt, rude and condescending. I didn’t dare ask for his name, but he is an old-ish guy, grey hair. Honestly, he has let this hotel down massively and I don’t quite understand what I did so wrong. A nice simple response of “sorry I can’t help you; no kettles” or “a little busy, if it’s not in vending machine- it’s not available”. But he felt the need to imprison me and send me to my room. At first, I’d have recommended this hotel but because of this I DO NOT recommend staying here, customer service skills are AWFUL from these 2 members of your staff.

L'hotel era buono, le camere sono pulite e confortevoli, il quartiere è ok! 10-15 min passeggiata al metro. Ci vuole circa 50 minuti (un paio di linee di metro) alle vicinanze del centro di Parigi. Solo una denuncia da noi, dopo aver contattato l'hotel per chiedere se le nostre due camere potessero essere insieme mentre viaggiavamo con 3 bambini, hanno confermato che sarebbe vicino l'uno all'altro ma al loro arrivo erano in realtà in diversi piani e al contrario da Non poteva essere più lontano!! Era buono, anche se usiamo l'hotel come un posto per dormire e era fuori dal mattino fino al tardi ....

Buona qualità rapporto prezzo. Non è molto difficile arrivare dal centro di Parigi perché ci sono molte connessioni e ha una stazione ferroviaria a pochi metri. Buona esperienza! Personale molto gentile. Camere comode.

Un accueil très chaleureux et sympathique. Toujours prêt à vous arranger dans la mesure de leurs possibilités. Une équipe franchement très agréable et serviable. Je viens toutes les semaines et je suis toujours bien accueilli. Seul petit bémol : le tarif du petit déjeuner est un peu élevé par rapport au choix. Si une amélioration est à apporter c’est le petit déjeuner. Je recommande cet établissement

La posizione è lontana dal centro, ma il bus e RER C sono vicini, Ci sono voluti circa 30 minuti all'Arc de Triomphe e 40 minuti all'Louvre. Le strutture erano obsoleti, ma non c'era nessuna grande inconvenienza, e l'ascensore In caso di instabilità e uso delle scale

A nicely appointed modern hotel in a bizarre location surrounded by office blocks, industrial units and a railway line.We were on a coach tour and this was our last night stopover before heading for the ferry at Calais. Our courier had telephoned and warned them we were a party of almost 40 and precisely the time we would arrive. When we arrived there was one young lady on her own and she was dealing with an Asian family who were checking in, they wanted to pay cash and they don't accept it? Our courier asked if there was anyone else available, the answer was no. The next group were some Chinese who also wanted to pay cash they got the same result but became more agitated when their money was refused. At one point one of the group produced two brown envelopes and opened them, they both contained a thick wedge of new green 100 euro notes. I'd estimate there was 10,000 euros for sure and probably more. He kept offering the receptionist more money to accept his booking with a cash payment. All this pantomime had taken 20 minutes while our group were lined up at the desk and outside some were stood in the rain. Our courier interrupted and demanded to see the manager was told they were not available but a few seconds later the receptionist turned to the office door sited behind the reception and was clearly talking to someone. Meanwhile the receptionist had given us some room keys but they weren't ours. Then the woman hiding in the office appeared, she claimed to be the manager. A lot of talking and rummaging around by both eventually produced some room keys which were dumped on the desk and we were left to rummage through them and find our own keys. I was lucky I spotted my name almost straight away, The Chines guy was shouting and his offer for the room had gone up to 2000euros!! (I was tempted to pay it for him for 2000 euros with my card!). Makes you wonder about the clientele at this particular hotel doesn't it? There's nothing nearby and it was late so you are forced to eat in the hotel. In fairness the two young waiters who served us are the only ones in the hotel who know what they are doing, the meal went better than I'd expected after the earlier experience and the food was fine. We had an early start the following morning so an early breakfast had been arranged. You guessed it, it wasn't ready, I had some bread and jam and two glasses of orange juice for my breakfast only. The coffee machine wasn't working properly, the two (different) waiters were worse than useless, they did manage to produce food as we were having to leave. You can't take it out on the young staff, it's not their fault the place is completely mismanaged. Well if anyone is daft enough to consider staying at this hotel please find somewhere else for your own sanity.

Located in Gennevilliers, ibis Paris Gennevilliers is connected to a shopping center, within a 15-minute drive of Arc de Triomphe and Champs-Élysées. This hotel is 4.1 mi (6.6 km) from La Machine du Moulin Rouge and 5.1 mi (8.1 km) from Palais Garnier.You can enjoy a meal at Albert's Place serving the guests of ibis Paris Gennevilliers, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Gennevilliers? This hotel has 807 square feet (75 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 60 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.

Pulito e personale gentile. Arredamento particolare... non il solito. Stanze comode e spaziose. Colazione dolce e salata. Parcheggio interno... ci stanno anche furgoni e un mezzo un po' più grosso... in questo caso meglio avvertire x telefono. Praticamente attaccato ci sono: 2 ristoranti, la metro, supermercato, fermate x mezzi su strada, un parco ”parc des sévines”. Poi camminando x 30 m c'è un parco con un lago e animali ” parc des chanteraines”. Uscendo dall'albergo girando a sinistra, superando la rotonda e sempre dritta... 10 m a piedi c'è un mcdonald's. Direi comodo per tutto. Anche x la torre Eiffel.