Hotel Hotel per famiglie a Silao de la Victoria

Mi ha deluso completamente l'attenzione in questo viaggio. Abbiamo venuto molte volte, ma questa volta è stato fatale. In primo luogo, è stato impossibile parlare per telefono o all'hotel perché le sue linee non servono quindi abbiamo dovuto prenotare per Spedia ma non abbiamo potuto fare domande speciali. L'hotel era molto pieno; siamo arrivati presto e ci hanno dato una stanza fino a tardi. Non c'è posto per prenderti cura dei bagagli mentre usate le strutture, quindi abbiamo dovuto caricare tutto e cucina all'albero. Non hanno niente di varietà, nemmeno perché sanno che non c'è cibo intorno all'hotel. Pessimo cibo e anche costoso. La notte cena buffet è altrettanto male, senza varietà e il servizio molto lento. Non volevano darmi una lettera perché era un buffet, ma il problema è che non mangio niente del suo buffet di 3 opzioni. La notte abbiamo chiesto una salsa per la cucina del nostro bambino e ci hanno detto che “non erano disponibili perché l’hotel era molto pieno”. Sulla terrazza ci è uscito una cucchiaia e i vicini di stanza hanno uscito 2 alacrane sulla terrazza e 2 cucchiaie all'interno della loro stanza, specificamente nel letto (siamo venuti insieme). Pessima attenzione, pessima servizio e aaahh!!! Se vuoi chiedere qualcosa al bar, non puoi farlo in camera, ma devi pagare la'.

A pretty nice property, the rooms are clean and nice enough. Service is lacking, I called from the airport and found connecting to the hotel a bit difficult. I was aided at the airport by concierge staff inside the airport. After I could not get ahold of the hotel using my phone they called for me and passed me the phone. I spoke to the hotel operator or the front desk this was unclear. I asked for a shuttle pick-up at the airport. I was informed that shuttle pick-up at the airport required advance booking three hours prior to the required time. I am not sure why this is but it is not user-friendly for flyers arriving. I was then told to wait for a minute and the operator would see what they could do. I waited a few minutes and then the line was cut. I tried to call back but no one answered. I just took an airport taxi (280 Pesos). When I arrived at the hotel I checked in and was informed that complementary breakfast was served from 6:30 to 10:00 AM. I went to my room and relaxed for a while and then went out to the city. I took a local ride share (DEDE) and the fare was reasonable. I returned and went to bed after a long trip I slept well. I did note there is no provided water in the rooms and room amenities are sp****. I woke up a bit late the next day and went down for breakfast at 9:00 AM. Breakfast is a breakfast buffet unfortunately for me virtually every piece of food that was available was completely emptied and I noted several persons standing outside the kitchen door waiting for food. I did not see any service staff and most tables were dirty and empty. I walked the buffet and I walked around the dining room realizing that breakfast was available I returned to my room. I packed and left for the airport, I inquired about the airport shuttle to the airport and was informed it ran on the hour every hour (seemed odd since to get a pick up it required 3 hours advance notice). I was told by the front desk staff that the shuttle was available any time just let them know when I wanted to go. I found that confusing as well because after telling me it was available any time I was told it was on the hour. In closing, I was excited to see I was booked in a Hilton, unfortunately, this is not the standard of service I was previously accorded at a Hilton property, and sadly it was pretty disappointing. Another odd observation I made on the way back to the airport was Hilton has acquired several of the other branded hotels and is attaching its name to them as well, I hope they do better service-wise.

Hola mis amigos el día de hoy, les vengo a recomendar este hotel. Llegamos a descansar una noche por que tomábamos un vuelo muy temprano. Llegamos como a las 10 pm de la noche, en recepción muy amable el personal, al llegar al cuarto, muy limpio y bonito, Las camas súper a gusto y la ropa de cama también, de verdad que descanse mucho. Cual fue mi sorpresa?? El hotel por el simple hecho de quedarte ahí, te da en cortesía 5 días para dejar tu carro, tienen el servicio de llevarte y recogerte al aeropuerto. Es un plus que de verdad si vas tomar algún vuelo temprano de este aeropuerto, te recomiendo que llegues a este hotel. Tiene también el desayuno incluido, 🙌🏻🙌🏻 pero yo mi vuelo salió demasiado temprano y me fui antes de que abrieran, me dieron un box lonch. Bueno amigos aquí les dejo esta recomendación para si viajes del aeropuerto del Bajío a algún destino. Muchas gracias y seguiremos escribiendo

Questo è un hotel che comprende il significato di attrarre i viaggiatori. Ha tutto quello che volete e altro. Il letto era molto confortevole con letti eccellenti. L'unica cosa che abbiamo fatto è il servizio in camera con articoli che non corrispondono al menu e che sostituiscono il riso con un paio di tazze di pomodori e un po' di verde, che eravamo due e che portano in un piatto e in un set di prodotti piatti non la fine del mondo.