Perfect_Fan_Food_Ser
18 settembre 2024
I needed to get away, recharge, renew, and reinvigorate. After a bit of research, I chose the Hyatt in Bonita Springs. I made a good choice. The facility is large and offers a lot of variety with multiple pools, restaurants, and natural views. My room was well appointed with spectacular views of the pools and the water. Housekeeping needs to fine tune their dusting. I enjoyed dining at the four on-site restaurants: Mangroves, Tanglewood, Corkscrew, and Tarpon Bay. Tanglewood was wonderful for breakfast. The team was attentive and professional. Mangroves is a restaurant/bar with a lively staff and great atmosphere. Tarpon Bay was fantastic for dinner. The team was incredibly warm, personable, and professional. The food quality was stellar. The Corkscrew is a diamond in the rough, in need of polishing. This outdoor pool facility has a captive audience but misses the mark on attentive service. The team at Main Street Station is top shelf!!! They are warm, friendly, and focused on customer care. I had a cabana and was treated as a king. My server, Katherine, was splendid. It is obvious that the manager at Main Street Station works with his team to maximize customer satisfaction. His support of his team should be commended. Pool/Outdoor security needs to step up their game. Convention attendees need to understand that no one is here to clean up after them. Stacking empty beverage containers at the edge of the pool is unacceptable. I look forward to coming back.
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