Aynetree Guest House

No host at the Guesthouse Even though I replied to the email requesting our arrival time thre was nobody at the property to let us in.After a few attempts I eventually got hold of someone who came with the keys. The lack of a host on site made it fel a souless place. We stayed in room 3 and have reported a nail protruding out of the floorboards but have not had a reply to the email. The property is loated on good transport links and the room was well sized and laid out. The addition of a host and offer of breakfast in the dining room would enhance customers stay and give them a point of contact.

False information! I’d like to leave an honest and fair review to help others. We booked a double bed ensuite from this property. Let's start with the positives. Positives: 1- Fair price for an ensuite in the vicinity of the city center 2- Bathroom: spacious and clean(although we had trouble to close the door in our room due to a shift caused by temperature change). 3- Check in: it was quick and they gave us a choice between two rooms. 4- Location: it was close to a bus stop and portobello beach. Negatives: All related to their false information in their itinerary and description of the room. 1- Sound proof: it wasn’t sound proof but also the most sound friendly room I booked! You could hear any sounds and voices (sometimes clear conversations) from all directions except floor (we were on the ground floor and there was no living thing or moving object under!) 2- Daily housekeeping: this should mean the usuals being done on a daily basis (towels, tp, bins) which was not the case. First day it hasn’t been done and I contacted the property and they said “we do not go to in room without guest permission” I said “ok could you start the daily housekeeping from tomorrow please ” they did daily cleaning but they skipped the day after although it was obvious that I gave permission to our room to be entered. It’s like being offered a chicken, mayo, and salad sandwich, but receiving one without the salad. Regardless of the price—even £1 per night—we didn’t get what was promised, which is disappointing.

There is no staff on the property. Make sure you have a fully charged phone before arriving, as you will need to call someone to discover your room # and how to get in. After getting in, the place is clean and comfortable. However, if you have questions or need anything...again, you have your phone only.