Four Points by Sheraton Edinburgh

It would have been rated higher if not for the noticeably numerous hair on the bathroom floor that does not belong to us. How did it get there? Short n curly hair is very distinctive. Anyway, the room was good enough but prices in Edinburgh runs on the steep side. The location was convenient, just walk to Haymarket station or bus stops around. Staff try to be helpful overall. The pillows are very comfortable, as either the bed.

Breakfast was tasty but everyday the same. One time were eggs served with hair, but they change it after notice.Room was nice, bed comfortable.Hotel looks nice but is very far by foot from city center. But service in hotel very chaotic. Our bath tube had issues that prevented us from using it but we had to solve it with 5 different people until it was done. Also we woke up around 2-3 times per night because of the thin walls and shauting guests.

This is a rather disappointing stay. I hope we can get a proper compensation. 1. The bathroom does not have any basic toiletries, not even hand soap. We had to go down to reception to ask and was given hand lotion and told that it works as hand soap?!? 2. Breakfast is not ready at 7am. Breakfast is supposed to serve from 7 - 10am. On first morning, breakfast spread was not complete because chef came to work late. (Photo shows what was available to guests). We had to leave to catch our day tour bus so we barely ate anything. On the next day, no breakfast was served because there was issues with gas. 3. Room cleaning was not complete. Room cleaning only made the beds and refreshed the towels. The dustbins were not emptied and the toilet papers were not replenished.