Hotel in zona Playground Schillerplatz, Dusseldorf

Is my third time stayed in Holiday Inn Express in three different country, I’m definitely recommend it to everyone who looking for a nice and cheap hotel to stay one or two night.

Come hotel a breve distanza, tutto è in linea con le mie aspettative. Ho fatto un errore con la prenotazione della stanza, ma l’hotel non mi permetterebbe di passare le date in avanti di un giorno. Ho finito di fare una seconda prenotazione per adattare la data di arrivo. Così ho pagato un giorno extra, che non sono rimasto, che è estremamente costoso. Trip.com ha fatto del suo meglio per aiutare, per il quale sono stato più grato. La gestione dell'hotel ha certamente qualcosa di cui preoccuparsi.

Me and my brother stayed here for the Euro 2024 semi final, hotel was spot on. Couldnt have asked for anything better really, we turned up early in Dusseldorf and they let us check in early without any extra cost. The S-Bahn wasn’t too much of a walk away, we did also use Uber which wasn’t a problem. Bed and pillows were just how I like them. Only downside was that we got back late from the Semi final match (in Dortmund) and had no cash, the vending machine was cash only, and the person on the desk was unable to get us a drink from the bar. Overall, a really good hotel. Would stop again if I visit again.

L'hotel è molto vicino alla stazione ferroviaria, a poche decine di metri dai bagagli. È molto comodo. L'acqua calda nell'hotel è buona. La signora del servizio clienti è molto paziente nel rispondere alle domande. Molto amichevole

Hotel a 1 min. a piedi dalla stazione centrale di Dusseldorf. Si presenta molto bene, arredo moderno e dotato di tutti i confort. Le camere sono abbastanza spaziose e ben curate. Personale delle pulizie gentilissimo. Colazione, mi aspettavo qualcosa in più, comunque trovate sia dolce che salato, soprattutto sono prodotti di buona qualità. È possibile prepararsi un buon pancake caldo. Bibite calde della lavazza. Siamo soddisfatti della scelta fatta.

Il servizio è entusiasta, la stanza è buona, il centro della città è molto eccellente

The location is great and easy access to anywhere. It’s just 5 mins walk to Königsallee shopping area and also not far from Messe Düsseldorf exhibition centre. Will be back again.

The hotel is in a great location with all sights in walking distance. The room was amazing, comfortable, large and well designed. It can't get better in town Have to mention as well the breakfast. The service was extremely friendly and the buffet offered was excellent and of high quality. Rezeption team very helpful.

Sono rimasto in questo hotel per due giorni quando ho visitato Düsseldorf con la mia famiglia. L'hotel è ben situato, alla fine della Königsallee, la strada principale della città. Una stazione di metropolitana è situata proprio oltre la strada. Ci sono anche alcuni ristoranti in giro per strada e due supermercati dietro l'hotel. Ci siamo trasferiti in una stanza gemella sul piano superiore che era pulita e ragionevole in termini di dimensioni. Il bacino è stato rotto ma l'acqua non è svuotato. Il buffet per colazione ha poche opzioni per un hotel 4-star, ci sono quasi nessuna frutta e latte alternative disponibili nel buffet, è necessario ordinare. Siate molto attenti con le tariffe per le vostre carte di credito. L'hotel ha bloccato 350 euro sulla mia carta di credito all'arrivo e questo importo non è stato rilasciato quando ho pagato per il mio soggiorno. Sono rimasto in questo hotel per un mese e sono ancora ritenuti in contanti.

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!