Ascott Songshan Lake Dongguan

Recensioni su Ascott Songshan Lake Dongguan

Ascott Songshan Lake Dongguan

Building 4, No.268 West Changfu Road, Dalang Town, Dongguan, Guangdong, ChinaDettagli hotel
Ascott Songshan Lake Dongguan
Ascott Songshan Lake DongguanAscott Songshan Lake DongguanAscott Songshan Lake Dongguan
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.5/5
Buono
507 recensione
Recensioni verificate
Ubicazione4.5
Strutture e servizi4.5
Servizio4.5
Pulizia4.6
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Tutte le recensioni(507)
Recensioni positive(498)
Recensioni con foto/video(108)
Reception gentilissima(76)
Camere ampie(57)
Ideale per bambini(25)
Vicino all'area commerciale(23)
Camera ben pensata(9)
Piscina meravigliosa(9)
Con servizi per bambini(8)
Di lusso(8)
Recensioni negative(9)
Utente ospite
Monolocale Executive
Soggiorno: mag 2024
Famiglia
10 recensione
3.2/5
Pubblicata: 17 giu 2024
The hotel is near the lake, which makes its location ok if you are willing to visit it. If you would go to the downtown, then the location is terrible because it takes an hour to arrive by car. Around the hotel there’s not much. The room is nice with planty of amenities (kitchenware, washing machine, etc.) but not super clean (found hair in the bathtub). Breakfast is not up to the standards and it’s quite poor. Swimming pool is okish, nothing fancy and not very deep (just 1.2m). The guy working there staring at you all the time is not pleasant too. Would I come back? I guess not.
Traduci
Risposta dalla struttura: Dear distinguished guest,thank you very much for staying at Ascott Songshan Lake Dongguan and giving us valuable comments. First,thank you for your satisfaction on the room amenities. For the above problem you mentioned(quality of breakfast and room cleanness), we've immediately reported these issues to the hotel management group and will soonly make corresponding adjustment. We are about 3kms from the Songshan Lake which will take 10mins by car to get there and about 20kms from the downtown which will take about 45mins by car to get there if the traffic is good. And we send an attendant around the swimming pool is for the guest's safety. Sorry this made you feel unpleasant. We hope you can give us one more chance to see our progress. We look forward to bringing you different surprises when you check in next time.
XDLU
Monolocale Executive
Soggiorno: mar 2024
Lavoro
13 recensione
5.0/5
Eccezionale
Pubblicata: 26 apr 2024
Great hotel, nice & clean, spacious with all the amenities you could want for short or long stays. Equipped with kitchen & cooking utensils, fridge, freezer, washing machine. Would highly recommend to all travelers. Value for money. Will be staying there again when next in Songshan lake area.
Traduci
Risposta dalla struttura: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our amenities and service. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Utente ospite
Suite Executive (1 camera)
Soggiorno: ott 2024
Lavoro
3 recensione
5.0/5
Eccezionale
Pubblicata: 12 dic 2024
Good hotel. Nice room. Tremendous staff. Will is avery good I have very nice stay
Traduci
Risposta dalla struttura: Dear guests, thank you for choosing to stay at Ascott Songshan Lake Service Apartment Dongguan and share your stay experience. We are very pleased to know that you are comfortable in our hotel and are satisfied with the size of our rooms. Spacious and comfortable accommodation is what we always strive to provide for our guests. At the same time, we especially appreciate your high opinion of Mr. Will. His professional service and warm attitude are a great asset to our hotel and we are honored to receive your recognition. We Will convey your appreciation to Mr. Will and encourage him to continue this high standard of service. Thank you again for your choice and recognition, the Ascott Dongguan staff look forward to your next visit.
BarbaraMcG
Monolocale Deluxe Executive
Soggiorno: ago 2024
Lavoro
4 recensione
5.0/5
Eccezionale
Pubblicata: 15 set 2024
Great place, very convenient. Good breakfast for western visitors. Nice room very clean and confortable
Traduci
Risposta dalla struttura: Dear Guest, Thank you for choosing Ascott Dongguan and sharing your great feedback! We're delighted to hear that you found our hotel convenient, breakfast to your liking, and your room clean & comfortable. Your satisfaction is our top priority. We look forward to welcoming you back and continuing to exceed your expectations. If there's anything we can do for you, please feel free to let us know. Wish you have a nice day!
Xavier
Suite Executive (1 camera)
Soggiorno: mar 2024
Lavoro
13 recensione
4.5/5
Ottimo
Pubblicata: 2 mag 2024
This is a business hotel. The room is spacious and new. But the breakfast is limited in choice.
Traduci
Risposta dalla struttura: Dear guest,thank you very much for staying at Ascott Songshan Lake Dongguan and giving us valuable comments. For the above problem you mentioned, we've immediately feedback to the food and beverage department, and make corresponding adjustment. I hope you can continue to pay attention to us, and look forward to bringing you different surprises when you check in next time.
大饼
Monolocale Executive
Soggiorno: mag 2024
Lavoro
25 recensione
4.7/5
Fantastico
Pubblicata: 21 giu 2024
Good value for money. Quiet area with a good number of food choices nearby.
Traduci
Risposta dalla struttura: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our location.We wish to have your full five stars coment next time. Looking forward to your next visit, we wish you a happy life, thank you.
Utente ospite
Suite Executive (1 camera)
Soggiorno: gen 2024
Viaggio con amici
2 recensione
5.0/5
Eccezionale
Pubblicata: 11 mar 2024
Thank you very much at the front desk. She also helped us change the bedding for free because we got wet by accident.
Traduci
Risposta dalla struttura: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Jacqueline
Monolocale Executive
Soggiorno: nov 2023
Lavoro
6 recensione
4.5/5
Ottimo
Pubblicata: 22 dic 2023
Overall everything is so good, I guess that’s the best hotel / service apartment in Dong Guan. The staff in hotel are very nice and polite. Thanks the cleaning lady who help me to clean my room , she tidy up speedy and she have a very warm heart, . She found I am not feeling well during my visit. She gave me extra water and tell me to drink more water. Thanks for the lady in front desk 小謝,who being very considerate and polite. 🥰🥰👍👍
Traduci
Risposta dalla struttura: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service.Thank you for your admiration on the receptionist and room attendant's service.Providing you with sincere, warm, considerate service is our pleasure. We wish to receive your five star comments next time.Looking forward to your next visit,wish you a happy life, thank you.
PIERRE PINEL
Suite Executive (1 camera)
Soggiorno: mar 2023
Solo
2 recensione
5.0/5
Eccezionale
Pubblicata: 19 apr 2023
Very clean and modern service apartment. Very convenient if you want go for hair cut just near by or food or take taxi to quickly anywhere nearby. Flat is quite big and great for a good rest or cooking quietly while watching TV with international channel. Only missing TV5 the French one
Traduci
Risposta dalla struttura: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction.Glad to know that you like and satisfied with our service.Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit,we wish you a happy life, thank you.
Utente anonimo
Suite Deluxe Executive (2 camera/e)
Soggiorno: mar 2023
Viaggio con amici
4 recensione
5.0/5
Eccezionale
Pubblicata: 8 apr 2023
We just checked out today. The service of the hotel is excellent. The staff are really good in particular Will, the receptionist who is so responsive and helpful to take care of our requests. As we would like to have three rooms on the same floor though he cannot fulfill us all but my friends’ rooms were upgraded and we are all happy with an enjoyable stay. Special thanks to Will!
Traduci
Risposta dalla struttura: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction.Glad to know that you like and satisfied with our service.Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit,we wish you a happy life, thank you.
Utente ospite
Monolocale Deluxe Executive
Soggiorno: mag 2023
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 19 giu 2023
The receptionist, Ms Tse is so nice and polite. The room is cosy and big. There are many restaurants in the downstairs s Plaza and will have a new supermarket soon. And of the big supermaket and night market is located the back street of hotel. The swimming pool is requested to the guests to wear swimming cap. I had a wonderful time in this hotel.
Traduci
Risposta dalla struttura: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service and environment. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Shichuantingzhangqian
Suite Executive (1 camera)
Soggiorno: dic 2024
Lavoro
4 recensione
5.0/5
Eccezionale
Pubblicata: 13 gen 2025
Confortable
Traduci
Risposta dalla struttura: Dear guests, thank you for choosing to stay at Ascott Songshan Lake Dongguan and share your stay experience. The Ascott Dongguan team always puts guest satisfaction first, and is committed to creating a clean and comfortable living environment, so that guests can stay at ease and enjoy the peace and beauty of every journey. From room to service, we strive for perfection in every aspect. The daily cleaning and maintenance of the room is a direct reflection of our commitment to quality; The hospitality and professionalism of the waiters is the warmth and care that we hope to pass on to every guest. Thank you again for your recognition and support, the Ascott Dongguan staff look forward to your visit again.
Do Thi San
Monolocale Executive
Soggiorno: lug 2024
Coppia
6 recensione
5.0/5
Eccezionale
Pubblicata: 4 set 2024
Very good
Traduci
Risposta dalla struttura: Dear guest, thank you for staying at Ascott Dongguan Songshan Lake and for leaving such a kind review. We're thrilled to hear that you had an excellent experience at Ascott Dongguan. We're constantly striving to enhance our guests' experience, and your kind words serve as a valuable motivation. We hope to have the pleasure of hosting you again in the future, and wish you all the best until then. Thank you once again for choosing Ascott Dongguan, and have a fantastic day ahead!
Utente ospite
Suite Deluxe Executive (2 camera/e)
Soggiorno: dic 2023
Famiglia
18 recensione
5.0/5
Eccezionale
Pubblicata: 4 gen 2024
good imagine
Traduci
Risposta dalla struttura: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
scarlettjms23
Suite Deluxe Executive (2 camera/e)
Soggiorno: gen 2025
Famiglia
12 recensione
0.5/5
Pubblicata: 7 feb 2025
避雷這家酒店,毫無服務可言,硬件設施也很差,服務人員態度傲慢懶散,實在是太差了。 房間內三個空調都調了製冷,一下午過去了都還是27-28度,晚上向前台反映,竟然第一句話説是我自己不會調面板。再次電話讓工程師傅來,説是面板沒問題,衹不過酒店沒開冷氣,開了制暖。但是我房間並沒有開暖氣,也太熱了,然後説他沒辦法,給我送個風扇來?我三個房間給我送一個風扇請問誰用?我花錢住酒店讓我吹風扇? 然後態度最差的值班經理來了,來的時候一家人剛剛坐下吃飯,他一進來就命令口氣説讓我跟他去看房間,而不是自己先去檢查好新房間温度再來找我,也對一家人在用餐熟視無睹,洗衣機裏還有衣服,卻執意讓我換房間。我對於我房間沒開暖氣,但是温度27-28度提出質疑,他竟然給我説這是中央空調,一開都開了????我攜程黑鑽,萬豪希爾頓都是頂級會員,住了全世界上千家酒店,不懂什麼叫中央空調?哪怕都是暖氣,隔壁開27度,我也能控制自己的房間24-25度吧?然後他跟我説因為我周圍的房間都開了暖氣,所以周圍的管道把整個房子四面的牆都烤熱了?真的是無稽之談!因為衹住一晚,又在吃飯又在洗衣服,我表示不願意換房,衹要把温度降下來就可以。值班經理表示去處理一下,晚點答覆,然後就一去不復返,一晚上沒有後續。當晚我母親因為太熱沒有睡好,把窗户打開,又很吵鬧。一晚上基本沒有睡覺。 第二天早餐,早餐廳服務員也是各種散漫,除了問房號以外,沒有任何服務,連寶寶椅都是我們自己找自己搬,連我們一共兩桌人,她全程站在櫃枱玩手機。更絕的是,昨天的值班經理又路過了,見到我沒有一句問候,我告訴他家裡人一晚沒睡好,他就哦了一聲。我説昨晚等他回覆也是一句話沒有等到,他支支吾吾。最後我説那我衹能找攜程解決,他説你找吧。説完以後就和早餐廳服務員並排着站在櫃枱玩手機。。。如此值班經理,真是開了眼
Traduci
Risposta dalla struttura: 尊敬的賓客您好:關於您的此次入住不愉快的入住經歷,我們再次向您和您的家人表示誠摯的歉意。東莞雅詩閣松山湖服務公寓,一貫致力於為客人打造舒適的住宿環境,併為住客提供滿意的服務。然而在日常的工作中我們深知還有很多不足。也感謝您的直言不諱,讓我們時刻警醒。 從您兩次的反饋中我們深刻認識到,所有的解釋都無法彌補您對此次入住體驗的失望。雖然我們知道,事件本身以及後續處理中,都存在一些誤會。 但我們此刻衹想表達歉意,畢竟作為服務提供方來説,室温的控制沒有讓客人滿意,後續處理也沒有達到您的期望,這是不爭的事實。“好學近乎知,力行近乎仁,知恥近乎勇”,我們一定會吸取教訓,痛定思痛,通過不斷地學習,改善和反思,提升各方面的品質。再次為此次的不愉快經歷向您和您的家人表示深深的歉意,期待您的再次光臨!